IT and Compliance Professional, well-organized with ability to manage multiple priorities at once. Self-driven and able to manage schedules, meet deadlines, coordinate with others, and perform tasks with minimal supervision. Skilled in adapting to a diverse audience, under tight deadlines, and negotiate successful outcomes to challenging problems. Knowledgeable in the areas of consumer finance laws within the Auto Finance Industry with regard to IT Compliance, licensing, annual reporting, and regulatory overview.
Agile development methodologies
Requirements analysis and design phases
Business process improvement
User acceptance testing
Scope and project definition
Superb communication skills
Advanced problem solving abilities
accounts receivable, Agency, business process, closing, commercial loans, Credit, clients, executive management, filing, Finance, internal audits, interpretation, inventory, legal, machinery, managing, Office, SharePoint, PCI, personnel, policies, Project Management, project planning, quality assurance, real estate, requirements definition, research, Sales, system documentation, user training, type, UCC, written
04/2014 to Current
Business AnalystSantander Consumer USA Inc. - Dallas, TX
Act as a liaison between business and technical staff at all levels, while representing the Project Management Office.
Support, lead and assist clients with requirements definition, project definition, and project planning.
Provide an in-depth business process viewpoint during issue reviews, implementation and planning sessions.
Assist in the project management process which includes planning, defining scope, design, testing, quality assurance, compliance, system documentation and user training.
09/2013 to 04/2014
IT Governance, Risk, and ComplianceSantander Consumer USA Inc. - Dallas, TX
Served as point of contact for IT-related audits, including external (PCI, SOX, Soc1, Soc2) and internal audits.
Worked directly with auditors to obtain a list of in-scope resources, documents, and personnel, and provides information and meeting invites in advance of the auditor's visit.
Provided support for eGRC repository system of record related to policy and procedures which include Archer and SharePoint.Worked in the post-audit phase to assist stakeholders in preparing a response to audit findings.September, 2013 - April, 2014 / IT Governance, Risk, and Compliance.Served as point of contact for IT-related audits, including external (PCI, SOX, Soc1, Soc2) and internal audits.Worked directly with auditors to obtain a list of in-scope resources, documents, and personnel, and provides information and meeting invites in advance of the auditor's visit.
Provided support for eGRC repository system of record related to policy and procedures which include Archer and SharePoint.
Worked in the post-audit phase to assist stakeholders in preparing a response to audit findings.
07/2012 to 09/2013
Licensing SpecialistSantander Consumer USA Inc. - North Richland Hills, TX
Independently researched and assessed regulatory licensing requirements in all 50 states for the following types of business licensing: Sales Finance Licensure, Securitization Licensure, Collection Agency Licensure, Secretary of State Foreign Authority Qualification, General Business Licensure, and Uniform Consumer Credit Code Registration.
Presented research and interpretation results to the Governance Manager and the company's General Counsel to determine the course of action needed to ensure all business licensing is acquired.
02/2012 to 07/2012
Legal SpecialistSantander Consumer USA Inc. - North Richland Hills , TX
Responsible for managing all complex complaints and complex complaints related functions for the business and to ensure department and company policies and procedures are followed.
Complex complaints are written complaints received from federal and state regulatory agencies, attorneys, the BBB and written complaints addressed to senior and executive management of the business.
10/2005 to 02/2012
Paralegal SpecialistSmall Business Administration - Fort Worth, Texas
Prepare and proof documents for various types of SBA loans including home loans, business loans, and economic injury stand-alone loans.
Create custom loan closing documents.
Prepare and organize documents in connection with residential real estate closings, including mortgages and deeds of trust.
Thorough understanding and work experience reviewing mortgages, deeds of trust, modifications, lease agreements and analyzing title and survey documents along with all aspects of the closing process while maintaining SBA compliance on loan transactions.
Stay apprised of regulations and legal precedent, and maintain knowledge of specialized legal terminology.
In verifying home loans, apply in-depth knowledge of amending deeds of trust, mortgages, and Statements of Additional Advances.
For commercial loans, adjust Security Agreements and Uniform Commercial Code (UCC) filings to reflect modified terms and conditions.
Evaluate criteria used to secure collateral for commercial loans, including machinery and equipment, inventory, accounts receivable, furniture, stocks, mobile homes, aircraft, and ships, and determine appropriate type of UCC filing and security agreement to submit for each lien.