business analyst resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Business Analyst with over 5 years of experience successful at responding to shifting business needs and priorities. Well-versed in operational assessment strategies and functional analysis methodologies for businesses of different sizes. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

  • Human Resource Information System (HRIS)
  • Test Case Scenarios
  • Staff Management
  • Product Development
  • Compiling Data
  • Spreadsheet Development
  • Business Requirements
  • Business Process Mapping
  • Strategic Planning
  • Competitive Market Analysis
  • Requirements Analysis
  • Work Organizing and Prioritizing
  • Program Testing
  • User Expectations
  • Business Processes and Procedures
  • Word Processing
  • Requirements Definition
  • User Acceptance Testing (UAT)
  • Client Meetings
  • Business Software Applications
Work History
Business Analyst, 07/2021 to Current
Arrowhead Credit UnionRancho Cucamonga, CA,
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Developed and controlled the execution of reporting and analytics for multiple operations departments.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
Business Analyst, 04/2019 to 07/2021
Arrowhead Credit UnionRiverside, CA,
  • Elicited and gathered user and business requirements through open end discussions and surveys from keyholder, customers, and subject matter experts to define the scope and requirements for business.
  • Support product through its life cycle Analyzing data to inform business decisions.
  • Elicited stakeholder feedback and input through interviews and surveys.
  • Responsible for process flow documentation and use case documentation as needed for all assigned projects.
  • Involved in documentation during various phases of software development life cycles.
  • Experienced in working with teams and product owners to define value and user-driven product roadmaps and transform them into actionable user stories and sprint plans Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Evaluated trends to understand competitive environments and assess current strategies.
  • Assessed the impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Employed strong program management skills to successfully define and manage ongoing initiatives designed to control implementation risks.
Business Analyst, 06/2016 to 03/2019
Arrowhead Credit UnionHighland, CA,
  • Provided assistance in defining SLA / OLA for incidents and requests both at an organizational and application level.
  • Coordinated and participated in ServiceNow incident / request management testing lifecycle (unit, regression, integration and user acceptance).
  • Made sure the all critical and major incidents are addressed within SLA and sending out the critical alerts for such incidents.
  • Worked on Agile method environment and implemented the changes required by the businesowners on a regular basis.
  • Identifying, documenting, tracking, reporting, and escalation of incidents that result in IT service outage
  • Supported the deployment of ServiceNow and system migrations of Remedy to ServiceNow as a business process lead utilizing experience in the ITIL process space and its implementation & governance (incident, problem and change management).
  • Capture and review ITSM process requirements and translate them into user stories on ServiceNow agile development module
  • Perform process maturity assessment by reviewing the current process state and future process state to help optimize ITSM transformation
  • Write and review QA and UAT test scripts and perform testing when stories developed and moved to QA.
  • Interact with subject matter experts, application development, implementation support and production support staff to define functional specifications that meet users’ requirements on ServiceNow platform
  • Facilitate review session with product owners & end-user representatives prior to deployment to production instance
  • Collaborate with IT and the business to design and implement services on ServiceNow platform
Bachelor of Science: Urban Planning, Expected in to University of Lagos - Lagos,
  • Certified Scrum Master
  • Certified System Administrator ( in view )

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Resume Overview

School Attended

  • University of Lagos

Job Titles Held:

  • Business Analyst
  • Business Analyst
  • Business Analyst


  • Bachelor of Science

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