Accomplished Business Analyst with 10 years of overall experience and more than 8 years of experience in Cisco Commerce Workspace (Quote to Cash) domain. Seeking a challenging position using strong analytical and problem solving skills to facilitate healthy communication between the client and IT department.
Requirement Gathering and Documentation using MS Office and Wire Framing Tools
Data Analysis using TOAD (Oracle)
Sales and Marketing tool experience in Sales Force Dot Com
Defect Management using HP Quality Centre and Rally
Test Automation using Quick Test Professional
Scripting Languages like VB Script, HTML, SQL, XML
Water Fall and Agile Methodologies
Functional, Regression, Automation, Smoke, Integration, E2E, Mobile and Web services testing
Improving the overall costing architecture as part of a major quarterly release helped Cisco's financial applications from a technical and performance aspects. Majority of the cost integrations were standalone and it was imperative to bring them all together and rely on one source of truth.
Certified in SFDC 401 Dev and ISTQB.
As part of an ongoing remodeling project, designed and enhanced many of the application features which were helpful for the users to perform their day to day activities with more helpful information.
Refined many calculations issues within the application which helped application users to make better informed decisions and as a result got "Formula One" as a nick name.
Automated many regression test cases using Quality Test Professional (QTP) and handed over them to QA team to execute in every release.
Business AnalystOct 2015 to Current SRS Consulting Inc. － Milpitas, CA
Designed web service integrations such as Offer Attribution (OA) and Fair Value Assessment
(FV). It helps Cisco's Commercial Finance team in attributing the prices, costs and margins between
products, subscriptions and services and hence making a better informed decision about Cisco's gross margins.
Designed costing architecture of
Products, Technical Services (TSS) and Advance Services (AS) to retrieve
standard cost, royalty cost, overhead cost, service cost and rebates for
each SKU and special lines in the deal from various cross track costing systems.
with China Country Enablement
(CE China) Business Team to understand their manual costing system and
helped them automate that process in NGMDM to provide a better margin analysis for product,
subscription and service skus.
many calculation issues in NGMDM and documented the entire calculation design for
better understanding. It helped IT and business teams to better understand the world behind the scenes.
Work with different Business teams to understand the requirements in every
release and then document the same in a Functional Specific Document (FSD) and get sign offs from both IT and Business.
Work with UX teams to get the wire frames
and HTMLs for the application UI.
Support SOX audits every
quarter by providing a complete walk through of NGMDM application to the SOX teams as
part of Cisco's compliance processes.
Perform BAT (Business Acceptance Testing) for NGMDM
for many successful releases
Perform smoke testing during the production
Go-Live window and then support the normalization
phase by helping support team in analyzing the issues.
Generate multiple reports using Data Analysis to facilitate IT and Business Teams understanding on any requirement.
Business AnalystMay 2008 to Sep 2015 Tata Consultancy Services Ltd － Milpitas, CA
Work with different Business teams to understand the requirements in every release and then document the same in a Functional Specific Document (FSD) using different tools and provide a detailed walk through to IT teams to get their sign off.
on solution and design of different web services integrations between Quote and Pricing systems like Get Eligible Behavior (GEB), Get Eligible Accelerator (GAC), Find
Behavior Incentive (FBI) and Get
Eligible Discounts (GED) which
were used to provide appropriate Promotions and Discounts to Cisco's Quoting Application.
E2E scaled solutions on many cross track systems requirements like CSCC, B2B, Quoting and Order in terms of deal flow and
process flow diagrams and designed integrations between cross track
systems in terms of how the data would flow and in what form.
multiple review sessions with IT and Biz teams to bring them to an agreement on solution designing and technical approaches to address
some of the difficult areas.
Reviewed QA test cases and provided feedback on the coverage and execution of the requirements.
the current functioning of many of the existing web services and re-engineered them for a better performance functioning.
on various CRs for coordinated with the
release managers to commit on
the scope delivery.
Automated various regression test cases using Quality Test Professional (QTP) and then executed them in every release.
Business AnalystJan 2007 to Apr 2008 Viscus Infotech － Indore, India
Performed baseline assessments of Loan systems and related interfaces, existing
service level agreements, policies, and operational business procedures
for readiness to comply with business requirements.
closely with Business Teams to understand the business priorities required
for iteration planning as this project was developed in agile methodology.
understanding of the banking working system including co-pay, guarantor role, APRs, loan life cycle, transactions, reimbursements, collection, claims, repayments.
System flows, work flows, and
process flows of various department of the loan process with respect
to different requirements that were brought in every quarter.
with resources for attaining better level of clarity and establishing a
smooth communication channel with the Client.
Functional Specification Document
and included different types of UML
diagrams including Wireframes
to make the requirements clear and understandable for IT and Business.
the test cases with QA team and provided sign off and supported
QA cycle by clarifying any functional doubts of Dev and QA teams related
to the requirement.
Computer Science and Engineering2007Punjab Technical University － Mohali, Punjab, India