Pursuing a challenging position in an environment conducive to professional growth, which provides me with the opportunity to utilize my strong analytical abilities along with my excellent communication and interpersonal skills.
auditing, budget, business process, Strong interpersonal skills, excellent oral, conferences, content, addressing customer complaints, client, clients, customer service, delivery, financial, financial reports, forms, government, inspecting, inventory levels, access, MS Excel, Microsoft PowerPoint, Microsoft Word, organizing, quality, reconciling, RoboHelp, scripts, SQL, user training, training manuals, transportation, Visio, workflow, written communication skills
Business Analyst, 07/2016
to Current Deloitte Consulting via Singh3 Consulting – Charleston,
A key team member on a large scale implementation of Deloitte's Pension Administration Solution, which contain an intranet, internet and workflow component, for a state government pension client.
My responsibilities include executing various tasks (described below) in accordance with the project plan to ensure an on-time and on-budget project delivery.
Configure, test and implement workflows using Application Extender.
This includes, adding attributes to workflows in order to integrate them with the Line of Business (LOB) - intranet application, configuring the security of workflow queues to provide access to the appropriate users, and creating process flows maps which are used to execute tests scripts and provide user training.
Support the User Acceptance Testing (UAT) phase by assisting the client team of 40+ testers interpret test scripts, use SQL to find data to satisfy the conditions required by specific test cases, provide training on how to use the COMPASS application in order to successfully execute the test scripts, and use Microsoft's Team Foundation Server to manage defects.
Responsible for testing 300+ forms and correspondences which includes triggering each from various business process in the LOB application, validating the content based on the design documents, and working with an offshore development team to track and resolve defects.
Compose deliverables such as training manuals which are used by both, internal and external stakeholder and use Robohelp to create and implement help pages in the LOB application.
Events Coordinator, 02/2014
to 07/2016 Ford Fry Corporation – Atlanta,
Interacted with potential clients to determine event needs, which included coordinating schedules and preparing financial estimates.
Engaged in pre-planning event activities such as organizing the space and determining staff requirements in an effort to achieve a seamlessly orchestrated experience.
Post event, analyze financial results, guest satisfaction, and inventory levels using Gather (software) to determine overall success of the event and to identify lessons learned.
Customer Service, 11/2009
to 12/2010 Jameson Inn – Savannah,
Provided customer service to guests by being the point of contact, resolving queries and addressing customer complaints.
Executed the night auditing procedures which included running financial reports and reconciling cash to ensure an effortless transition in shifts.
Coordinated group bookings for conferences with transportation companies and nearby catering facilities.
Assured hotel quality by inspecting and maintaining cleanliness and organizing the common areas.
BBA: Business Administration,
Current Georgia State University - Atlanta,
GA Business Administration