Business Analyst Resume Example
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BUSINESS ANALYST
Summary
Skills
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Experience
Warnermedia | ND, StateBusiness Analyst05/2012 - Current
- Assisted Project Managers with gathering requirements to create the business proposal •Developed work flow and process diagrams with dialogue for the Service Desk •Assisted the Account Program Management Office with training documentation and materials •Developed an hourly project plan for a storage transformation project •Developed documentation to aid support personnel during board meetings •Developed daily reports to help track incidents related to system upgrades •Assisted the Global Service Executive in creating Capacity Planning documentation for various service areas.
Abbott Laboratories | West Milton , OHIT Business Analyst08/2004 - 02/2012
- Developed business requirements documents for various internal customers, as well as designed the mechanisms to fulfill stated requirements.
- Helped develop and test claim reporting programs that would send correct claim information to a third party vendor to meet regulation guidelines.
- Researched issues to identify the problem code.
- Identified missing file information that would hinder claims reporting and end of month processing when a new claims reporting system was developed.
- Provided any technical support needed on new projects and maintenance fixes by analyzing existing processes to determine what area of the system would be affected.
- Developed a process that would create a report, place the report in a network folder, and send an email notification when the report was available.
- Under limited supervision assisted with defining plans, strategies, and architectures for installation, operation, migration and management of complex automated information systems.
- Provided architectural assistance in identifying, evaluating, and developing systems and procedures that were cost effective and met business requirements.
- Assisted in researching new design methodologies, technologies for web applications, reporting tools, testing tools, and multi-platform data transfers.
- Provided necessary system architect support regarding proposed projects, new requests or changes, and follow-up of existing projects and all other matters affecting system applications.
- Provided assistance in maintaining the integrity of the applications and databases.
- Assisted in reviewing pre-release literature and determined viability of installation to insure system design was not adversely affected.
- Provided assistance in analysis of the Corporate Strategic Plan to identify areas where new technology may be required or where existing system architecture may be enhanced.
- Interfaced with department managers and supervisors to document high level concepts in support of the goal or objective identified in the Strategic Plan.
- Assisted in establishing the technical direction for the future enterprise software solutions.
- Assisted in preparing system architectural specifications based on user requirement definitions, developing high level design, and providing detailed technical and functional specifications.
- Provided assistance with testing and implementation plans.
- Provided prototypes of the design when necessary.
Cgi Group Inc. | Oakland , CAIT Analyst01/2000 - 05/2004
- Developed a new process to load claim data into a new file layout that enabled Caremark to increase functionality for new clients.
- Enhanced the manual claim entry screens used by the manual claims department to increase claim entry by 30%.
- Developed new client functionality such as screens, reports, and menus, which allowed external clients easy access to the system.
- Worked closely with the AS400 systems group to develop new functionality to track files sent to external client sites.
- Developed new systems for a large client who was receiving at least ten files daily from our system, which allowed the operators to perform this task with greater ease saving at least ten work hours per week.
- Developed new processes for the Manual Claims Entry Department, which allowed them to fix problem data so claims would process correctly.
- Worked closely with the Manual Claims Department during the Post HIPPA sync in February 2002 to fix incorrect functionality which created pharmacy billing files.
- Created new report systems that saved work hours for the query support team and crated proper documentation for design specifications, technical specifications, and unit testing for all projects.
- Worked closely with the Regression Testing Team and End-to-End Testing Team to create new functionality, which allowed them to create necessary claim data.
- Enhanced systems to process claims in a timelier manner saving seconds on claim processing time and allowing a new client to be able to process claims remotely.
- Developed new procedures to transfer data files to and from client sites.
- Selected to receive Synon training and certification in June 2000.
Mississippi State University (Ms) | Starkville , MSProgrammer Analyst01/1998 - 01/1999
- Developed new data entry screens for clients in the telecommunication business.
- Enhanced existing report functionality to provide additional data.
- Received RPG training and developed new reporting systems.
Education and Training
University of Phoenix | City, StateMasters in IT Management2008
CityTechnical Training or Certifications:2006
Asna, San Antonio, Texas ASNA.Net Certification2005
Asna, San Antonio, Texas ASNA Monarch Certification2004
Computer Associates, Plano, Texas Synon COOL 2E training2000
University of Southwestern Louisiana | City, StateB.S in Computer Science1991
Additional Information
- Explained information to others clearly and thoroughly. •Effectively sold ideas or products. •Convincingly persuaded others. •Organized and expressed ideas logically and concisely. •Acquired any necessary information from others in a tactful manner. •Used effective questioning and probing techniques to determine the thoughts and concerns of others. •Conducted effective presentations concerning project requirements. •Kept supervisor informed of progress on assignments and possible problems that may be encountered. •Submitted written reports promptly. •Demonstrated negotiation skills. •Sought and gave feedback. •Listened attentively and responded accordingly to others ideas. Programming and Analysis Skills: •Developed many applications with little or no rework needed. •Maintained existing applications. •Developed applications so future enhancements would be effortless. •Assisted other developers in designing applications. •Thoroughly documented changes in existing applications. •Advised other developers on the best placement of code changes in existing applications. •Identified and evaluated important factors needed to make effective recommendations and timely decisions by acting promptly without procrastination while displaying sound logic, reason, and judgment. •Exhibited a high degree of initiative while assuming responsibility for obtaining results. Interpersonal Skills: •Organized events requiring the coordination of people and resources. •Worked independently to accomplish tasks. •Solved problems effectively as they arose. •Handled multiple tasks at one time. •Adapted to frequent changes or interruptions and moved rapidly from one task to another. •Kept accurate and up-to-date records. •Developed and utilized resources to accomplish tasks. •Solved problems creatively. •Enlisted cooperation and guidance from others to accomplish tasks. •Worked effectively as part of a team. •Demonstrated an ability to respond positively to opposition or differences of ideas by remaining calm and exhibiting positive attitude. •Demonstrated an ability to effectively deal with conflict. •Delegated tasks. •Supervised the work of others. •Trained employees. •Worked effectively with the public on a daily basis. •Exercised flexibility and confidentiality in dealing with a variety of customers. •Dealt diplomatically with conflict and with difficult customers. •Developed goodwill and repeat business for the employer.
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Resume Overview
School Attended
- University of Phoenix
- University of Southwestern Louisiana
Job Titles Held:
- Business Analyst
- IT Business Analyst
- IT Analyst
- Programmer Analyst
Degrees
- Masters in IT Management
Technical Training or Certifications:
Asna, San Antonio, Texas ASNA.Net Certification
Asna, San Antonio, Texas ASNA Monarch Certification
Computer Associates, Plano, Texas Synon COOL 2E training
B.S in Computer Science
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