business analyst resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Seasoned Business Analyst offering 5 + years in the e-commerce industry success. Expert on business and in improving processes and exceeding requirements in team environment. Accomplished at leveraging past lessons to inform future decision -making.

  • Decision Making
  • Spreadsheet Development
  • Customer Monitoring
  • Executive-Level Presentations
  • Facilitation skills
  • Analytical and Problem Solving skills
  • Organizational Skills
  • Excellent Communication Skills
  • Good research skills
  • Detail-oriented and capable of delivering a high level of accuracy
  • Familiarity with Agile Methodologies
Work History
Business Analyst, 04/2020 to Current
Afmic American Family Mutual Insurance Company, S.I.Dillon, CO,
  • Conducting interviews with key business users to collect information on business processes and user requirements.
  • Analyzing key aspects of business to evaluate factors driving results and summarized into presentations.
  • Applying honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Identifying process inefficiencies through gap analysis and outlined sensible solutions.
  • Meeting with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Documenting mock ups
  • Creates relevant user stories, use cases and scenarios with clear acceptance criteria
  • Able to assist and advise release planning and sprint planning based on business priorities and requirements
  • Documenting "As Is" and "To Be" business process flows following a structured approach to business process decomposition
  • Assists the Product Owner in translating scope, validating and reconciling business requirements for prioritized projects into scrum features and user stories
  • Contribute to the success of the team and its vision by encouraging open communication, innovation, teamwork and a high degree of professionalism
  • Daily demonstrating ability to follow up on issues independently and ensure they are resolved promptly, escalating when necessary
Scrum Master, 03/2018 to 04/2020
CarenetWY, State,
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Helped the Scrum Team focus on creating high-value output that meet the Definition of Done;
  • Caused the removal of impediments to the Scrum Team’s progress
  • Ensured that all Scrum events take place and are positive, productive, and kept within the timebox.
  • Helped the Scrum Team understand the need for clear and concise Product Backlog items
  • Facilitated stakeholder collaboration as requested or needed.
  • Integrated with project, technology and business partners to manage the projects and be proactive in gathering status updates from partners, while minimizing impact
  • Encouraged discussion, conflict resolution, alternatives or different approaches
  • Reviewed and confirmed the appropriate resources and participants needed to achieve project goals are assigned
  • Helped mitigate distractions and increased the team's focus
  • Set and continually managed project expectations with team members and other stakeholders
  • Built, developed, and grew partner relationships vital to the success of the project
  • Facilitated Scrum routines and corresponding with management as needed
Product Owner, 01/2017 to 03/2018
FisCedarburg, WI,
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Owned and prioritized product backlog.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
  • Collaborated with development team on services and tasks
  • Developed business requirements and business processes re-engineering methodologies.
  • Communicated business requirements for reports and applications development.
  • Facilitated collaboration within and across business units and across IT functions.
  • Owned groomed and prioritized the backlog
  • Planned releases and upgrades
  • Communicated trade-offs between business goals and engineering constraints to drive effective prioritization
  • Analyze preferences and requests of end users
Bachelor of Science: Accountancy, Expected in 03/2004 to The Polytechnic Ibadan - Ibadan Nigeria,
  • Institute of Chartered Accountants of Nigeria(ICAN) 2012,
  • International Scrum Institute (CSPO) 2022
  • International Scrum Institute (CSM) 2022

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Resume Overview

School Attended

  • The Polytechnic Ibadan

Job Titles Held:

  • Business Analyst
  • Scrum Master
  • Product Owner


  • Bachelor of Science

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