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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Over 5 years of Business Analyst experience. Extensive experience in Project Management, complete SDLC (Full-lifecycle), PLC. Well balanced understanding of business relationships and Subject Matter Expertise in different Line of Businesses, domains, and business requirements. Worked for financial and technical solutions and helped the teams at all levels. Knowledge of Software Development Life Cycle (SDLC) and a thorough understanding of its phases like Requirements, Analysis, Design, Development and Testing. Experience in business requirement elicitation/gathering techniques like interviewing, questionnaires, brainstorming, focus groups; conducting Joint Application Discussions (JAD), project meetings, reviews, walkthroughs, customer interviews and coordinating various technical and managerial teams at all levels Expert in the environment of various project methodologies - waterfall, agile Expertise in writing Business requirement document (BRD) & Functional Requirement document (FRD), Extensive experience in writing functional specifications, performing and managing detailed and complex business requirements. Experienced in Business Analysis, Data Analysis, Requirement Analysis, Business Modeling and Use Case Development. Handful experience with tools likeiRise, Quality Center and JIRA, Brio, MS Office suite Focused technologist with good technical and business acumen, problem solving skills, and proven dedication to efficiency and accountability. Results and solutions-driven with demonstrated excellence in professional ethics, organizational, interpersonal and communication skills. Proven ability to multi-task and handle multiple projects/work simultaneously and capacity to coordinate and communicate across multiple teams. Very comfortable interacting with different stakeholders like Project Manager, Business Analysts, Security Analysts, Developers, clients/end users and ability to understand and translate business requirements in a language that everyone can understand. Great experience managing requirements and coming up with detailed use cases and functional requirements. Experience reviewing KIs, making changes, process improvement, risk assessment, business continuity planning, maintaining work flows, use cases, test plans. MS Excel, MS-PowerPoint, MS Visio, MS Project, Outlook, SharePoint), for requirements management, UAT, analysis use case development, design, documentation, project management, data extract, flow diagrams, presentations etc., Well Experienced in the creation of Test Strategy, Test Plan and Test Cases from the Requirements document. Experienced in Defect Life Cycle (Bug Life Cycle) analyzing bugs and interaction with development team members to fix errors. Proficient in coordination of Defect reporting and monitoring the status using JIRA and QC. Ability to work individually and in team coordinating and resolve issues with team of SME's and stakeholders.
Skills
  • MS Project, Excel Reports, Visio, Clear Case, Sharepoint Operating Systems : Windows, Unix
  • Project management tools : MS Project
  • Methodologies : Agile, Scrum, Waterfall
  • Programming Languages : Java, JavaScript, MS-SQL, Shell script, VB, HTML/DHTML, XML
  • Methodologies : Waterfall, Agile
  • QA Testing : Test plan creation, manual and automated testing
  • Toolset : Jira, ALM Defect management System
Work History
03/2017 to 01/1 Business Analyst Western Alliance Bancorporation | , ,
  • RESPONSIBILITIES: Oversee and manage project development from beginning to the end.
  • Determine project scope and deliverables in accordance with the user supplied requirements while keeping in mind the senior management business strategies Preparation of Business Requirement Document (BRD's) on various new and enhancement projects Worked extensively with SMEs in understanding and documenting their requirements pertaining to the Home lending processes.
  • Worked with all levels of clients.
  • Elicite user requirements by conducting Brain storming sessions, JAD sessions, and one on one process requirement gathering process.
  • Conduct conference calls, demos, presentations with clients, developers, testers and Bas from PM and BA level.
  • Assisted with user testing of systems, developed and maintained quality procedures and ensured that appropriate documentation was in place Conducted User Acceptance Testing (UAT) and verified performance, reliability and fault tolerance issues for the application and the reports developed.
  • Provided production support where in answered user queries in regards to the new application and reports.
  • Conducted System Integration Testing (SIT), User Acceptance Testing (UAT) and developed the test plan, test conditions and test cases.
  • Environment: MS Office, Oracle, SQL Server .NET, UML, RUP, TOAD, Brio intelligence, Blueprint, iRise Studio 8.0, Oracle Report Developer 10g, HP Quality Center, agile and waterfall.
04/2012 to 03/2014 Business Analyst Western Alliance Bancorporation | , ,
  • RESPONSIBILITIES: Interfaced with different business unit groups, end users and subject matter experts & conducted JAD sessions to gather requirements, prepare and update Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
  • Developed Work Flow diagrams in MS Visio for new and existing Gain-Loss process.
  • Prepared iteration planning by selecting appropriate user stories and leading story review.
  • Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
  • Performed GAP analysis of business rules, system process flows, user administration, and requirements.
  • Ensured all artifacts complied with corporate SDLC Policies and guidelines.
  • Involved in weekly meetings, walkthroughs with gain-loss team to continuously improve process for the application development and created weekly meeting minutes.
  • Used SQL queries to filter the data within the database.
  • Created several work orders and scope documents for other short term projects.
  • Involved in performing manual testing following test scripts to check functionality of mainframe application for short term projects.
  • Environment: Windows XP/2000, Oracle9i, SQL, MS-Project, MS-Office Suite, MS Visio, Mercury Test Director.
06/2010 to 03/2012 Business Analyst Western Alliance Bancorporation | , , India
  • Worked closely with Clients including Doctors, Assistants, Pharmacists, Technicians and Process Analysts to understand the Business Process, gather Business Requirements, identified process specifications and developed the Business Requirement Document.
  • Prepared Technical Design Documents & Functional Requirement Specifications in accordance with BRD.
  • Reverse Engineered and analyzed the existing system and developed GAP analysis document in accordance with the Business rules to implement the system in most optimized way.
  • Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work.
  • Implemented the full project lifecycle phases including requirements gatherings, development and quality assurance.
  • Designed and developed UML Use Case Diagrams, Class Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams and Collaboration diagrams using MS Visio.
  • Conducted Joint Application Development (JAD) sessions with development and other IT teams to define the requirements and supported developers in the use of Change Management and Change Control tools including Rational Requisite Pro and Clear Quest.
  • Used Query Optimization to identify at the best suitable Query Plans for the system.
  • Assisted Data Conversion team with Data Mapping and Data Extracting Strategies for data migration.
  • Interacted with release management team to sketch out the timelines & drafted estimation document.
  • Involved with the QA team to determine and develop test approaches and methods for unit testing, integration and functional testing, load, and usability testing according to application complexity and test requirement.
  • Involved in creating an on-line Help Document and tutorials for the system.
  • Environment: Windows XP/2000, Oracle9i, SQL, MS-Project, MS-Office Suite, MS Visio, Mercury Test Director, Rational Suite, Mercury QC, UML.
02/2009 to 05/2010 Business System Analyst American Dental Partners, Inc. | , ,
  • RESPONSIBILITIES: As Business Analyst, acted as a liaison between business users, technical team and statistics team to come out with the suitable Data Analysis Software.
  • Designed Use Cases, Use Case diagrams, Activity diagrams, Sequence diagrams in UML methodology using Microsoft Visio Involved in Joint Application Development (JAD) sessions with the IT Group.
  • Worked closely with the UI teams to model the screens, which met user defined requirements, organizational and regulatory standards.
  • Held group meetings, walkthrough and assisted other analysts.
  • Developed and maintained relationships with clients on all on-going projects.
  • Performed system and integration testing along with testers, conducted UAT with the business.
  • Assisted with Test Cases and developed strategies with Quality Assurance Group to implement them.
  • Efficiently responded to client inquiries and resolved discrepancies.
  • Identified, prioritized, tested and proved essential business functions to assure compliance with vendor and internal auditing.
  • Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects and used Rational Clear Case to maintain consistency in the builds.
  • Environment: Ms Office (Word, Excel, Access, PowerPoint, FrontPage, Outlook, Visio), UML, Visio, XML, JavaScript.
Education
Expected in 2013 Bachelor of Arts | Business Administration San Francisco State University, San Francisco, CA GPA:

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