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Business Analyst Resume Example

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BUSINESS ANALYST
Summary

Goal-oriented compliance business analyst with strong banking background in lending compliance, team building, client service, operations and project management. Equipped to bring extensive knowledge and experience to the organization.

Skills
  • Leadership
  • Project Management
  • Team building, coaching and development
  • Consumer lending regulations
  • Process and operational improvement
  • Quality control/assurance
  • Client service and support
  • Written and verbal communication
  • Data analysis and reporting
  • Business process improvement
  • Client onboarding
  • Internal controls and testing
  • Toastmasters VP Education
  • MS Office
  • Salesforce
  • ARGO Sales and Service - Channel Link
Experience
Business Analyst|Rose International at SunTrust Banks now Truist - Atlanta, GA|01/2019 - 08/2020
  • Anti-Money Laundering project completed ahead of schedule
  • Manipulated greater than 12,000 lines of data using pivot tables, pivot charts and macros in Excel.
  • Assisted project manager and liaised between PM and internal groups, to clarify goals and meet quality standards and deadlines.
  • On-time successful completion of CORA/Client Onboarding Anti-Money Laundering project involving greater than 60,000 client accounts
  • Analyzed retail client business needs; assisted in determining appropriate resources and strategies to determine client status.
  • Provided customers with real-time account status and upcoming events.
Regulatory Compliance Analyst/Assistant VP|SunTrust Bank now Truist - Atlanta, GA|04/2014 - 11/2017
  • Instrumental in completion of bank's first enterprise privacy compliance risk assessment.
  • Corrected reported audit issues from first audit; refined procedures and defined best practices.
  • Developed internal privacy controls and first privacy test script to measure control elasticity.
  • Created privacy complaint Key Risk Indicator for monthly reporting.
  • Instrumental in successful start-up of consumer complaints program by examining upwards of 2,000 monthly consumer complaints to determine compliance with federal regulations.
  • Provided teammates with strategic and tactical advice to advance or resolve consumer compliance cases.
Commercial Credit Services Supervisor/Assistant VP|SunTrust Now Truist - Atlanta, GA|03/2006 - 04/2014
  • Led high-performing commercial credit service teams of up to 30 teammates in loan exceptions, paid outs, and loan doc preparation.
  • Coached/mentored 12 supervisors to guide operations, educate and motivate teammates to success.
  • Successfully coached teammates to seek promotions; 5 teammates were successful in being promoted within organization.
  • Established ambitious goals for teammates to promote achievement and surpass business SLA targets of 98% on-time and 97% accuracy ratios.
  • Spearheaded and led new clearing team to maximize customer satisfaction, enhance procedures and improve bottom-line profitability.
  • Recruited, hired and trained new teammates, including assessing, monitoring and annual review of individual performance.
VP of Lending/Department Manager/Compliance Officer|Jefferson Financial Federal Credit Union - Metairie, LA|02/2004 - 10/2005
  • Produced monthly Excel reports detailing compliance findings and recommendations for improvements. Provided compliance risk control consultation to leadership.
  • Managed lending departments, collections, and loan documentation.
  • Established working relationships with regulatory agencies.
  • Reviewed loan applications against established parameters to determine approval, rejection or modification requirements; decreased delinquencies to 3%.
  • Implemented new lending products and campaigns.
  • Employee management and performance reviews.
Credit Admin Mgr/Loan Compliance Officer/VP|Dryades Savings Bank, F.S.B. - New Orleans, LA|03/1999 - 02/2004
  • Managed Loan and Compliance, Loan Operations with $30 million portfolio; Laser Pro Closing Administration, Special Assets and Vendor Management.
  • Responded to and corrected state audit findings; delivered compliance training to bank staff.
  • Reviewed loan packages, documentation and new credit program initiatives for bank, state, and federal compliance.
  • Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practices.
  • Monitored employee performance and conducted annual employee performance reviews.
Education and Training
University of Phoenix||Tempe, AZ|08/2007MBA: Business Management
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Resume Overview

Companies Worked For:

  • Rose International at SunTrust Banks now Truist
  • SunTrust Bank now Truist
  • SunTrust Now Truist
  • Jefferson Financial Federal Credit Union
  • Dryades Savings Bank, F.S.B.

School Attended

  • University of Phoenix

Job Titles Held:

  • Business Analyst
  • Regulatory Compliance Analyst/Assistant VP
  • Commercial Credit Services Supervisor/Assistant VP
  • VP of Lending/Department Manager/Compliance Officer
  • Credit Admin Mgr/Loan Compliance Officer/VP

Degrees

  • MBA : Business Management

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