Business Analyst Resume Example
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BUSINESS ANALYST
Summary
Goal-oriented compliance business analyst with strong banking background in lending compliance, team building, client service, operations and project management. Equipped to bring extensive knowledge and experience to the organization.
Skills
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Experience
Business Analyst|2K - Novato , CA|01/2019 - 08/2020
- Anti-Money Laundering project completed ahead of schedule
- Manipulated greater than 12,000 lines of data using pivot tables, pivot charts and macros in Excel.
- Assisted project manager and liaised between PM and internal groups, to clarify goals and meet quality standards and deadlines.
- On-time successful completion of CORA/Client Onboarding Anti-Money Laundering project involving greater than 60,000 client accounts
- Analyzed retail client business needs; assisted in determining appropriate resources and strategies to determine client status.
- Provided customers with real-time account status and upcoming events.
Regulatory Compliance Analyst/Assistant VP|SunTrust Bank Now Truist - City , STATE|04/2014 - 11/2017
- Instrumental in completion of bank's first enterprise privacy compliance risk assessment.
- Corrected reported audit issues from first audit; refined procedures and defined best practices.
- Developed internal privacy controls and first privacy test script to measure control elasticity.
- Created privacy complaint Key Risk Indicator for monthly reporting.
- Instrumental in successful start-up of consumer complaints program by examining upwards of 2,000 monthly consumer complaints to determine compliance with federal regulations.
- Provided teammates with strategic and tactical advice to advance or resolve consumer compliance cases.
Commercial Credit Services Supervisor/Assistant VP|SunTrust Now Truist - City , STATE|03/2006 - 04/2014
- Led high-performing commercial credit service teams of up to 30 teammates in loan exceptions, paid outs, and loan doc preparation.
- Coached/mentored 12 supervisors to guide operations, educate and motivate teammates to success.
- Successfully coached teammates to seek promotions; 5 teammates were successful in being promoted within organization.
- Established ambitious goals for teammates to promote achievement and surpass business SLA targets of 98% on-time and 97% accuracy ratios.
- Spearheaded and led new clearing team to maximize customer satisfaction, enhance procedures and improve bottom-line profitability.
- Recruited, hired and trained new teammates, including assessing, monitoring and annual review of individual performance.
VP of Lending/Department Manager/Compliance Officer|Jefferson Financial Federal Credit Union - City , STATE|02/2004 - 10/2005
- Produced monthly Excel reports detailing compliance findings and recommendations for improvements. Provided compliance risk control consultation to leadership.
- Managed lending departments, collections, and loan documentation.
- Established working relationships with regulatory agencies.
- Reviewed loan applications against established parameters to determine approval, rejection or modification requirements; decreased delinquencies to 3%.
- Implemented new lending products and campaigns.
- Employee management and performance reviews.
Credit Admin Mgr/Loan Compliance Officer/VP|Dryades Savings Bank, F.S.B. - City , STATE|03/1999 - 02/2004
- Managed Loan and Compliance, Loan Operations with $30 million portfolio; Laser Pro Closing Administration, Special Assets and Vendor Management.
- Responded to and corrected state audit findings; delivered compliance training to bank staff.
- Reviewed loan packages, documentation and new credit program initiatives for bank, state, and federal compliance.
- Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practices.
- Monitored employee performance and conducted annual employee performance reviews.
Education and Training
University of Phoenix||City, State|08/2007MBA: Business Management
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Resume Strength
- Measurable results
Resume Overview
School Attended
- University of Phoenix
Job Titles Held:
- Business Analyst
- Regulatory Compliance Analyst/Assistant VP
- Commercial Credit Services Supervisor/Assistant VP
- VP of Lending/Department Manager/Compliance Officer
- Credit Admin Mgr/Loan Compliance Officer/VP
Degrees
- MBA : Business Management
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