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Business Analyst Resume Example

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BUSINESS ANALYST
Summary
Over 10 years of extensive testing experience supporting large scale enterprise application systems in wide range of functional areas on various technology platforms including Oracle (IRIS), Mainframes (RxExpress), and AS400. Over 3 years of experience as a testing lead; coordinated test planning, test execution, and led the UAT team of 7 team members to accomplish quality testing deliverables in a timely fashion. Demonstrated ability to conceive, plan, prioritize and organize assignments, and to monitor team progress in a dynamic environment, to successfully meet multiple project deadlines in alignment with the business strategic vision. Skilled in effectively coordinating with the multiple teams, including but not limited to System Administrators (DBAs, SOA), Development (ADG and SS&S), RxClaims, IVR, CAG, DFM, Accounting, and Portal Teams to ensure the quality and completeness of the test artifacts and testing process. Experience providing ongoing metrics to quantify the progress of the testing cycle (completeness, defect management, and individual productivity), and developing standardized testing processes across geographically distributed teams. In depth knowledge of defect management and testing life cycles, including that of differences between issues, enhancements, and defects. Proficient in functional, regression, user acceptance (UAT), load/performance, and post implementation testing during various phases of SDLC. Well versed in detecting errors and conducting User Acceptance testing by designing, developing, and executing test cases. Solid expertise in leveraging testing and tracking tools, including but not limited to HPQC, ALM, MQC, HPSM, SME tracker/BRB, Load Runner etc., for co-ordination of defect resolution. Strong operational understanding and sharp analytical skills to validate business processes and to find defects during the testing cycles. Hands on experience working with Oracle ERP Systems. Experience with project management software including Microsoft Project, SharePoint, and MS Office suite. Excellent oral and written communications skills which demonstrate the ability to effectively convey and explain information, and tactfully deal with diverse people, situations and ideas. Well versed in health care regulatory compliance (HIPAA, PCI, PHI, PII) Enthusiastic and results oriented team player with high commitment to quality client service.
Experience
Business AnalystJan 2011 to Sep 2015
2K
  • Responsible for leading and coordinating user acceptance testing for development and maintenance releases (SS&S and ADG), to test and verify that solutions and tools meet the requirements set out by Business stakeholders, ensuring successful project delivery.
  • Responsible for leading daily Scrum and defect review meetings with UAT Team members, Project Managers, and Development team.
  • Responsible for UAT planning, test case specification, test execution, defect management and test status reporting activities.
  • Responsible for creating test scenarios, writing and executing test scripts, and reporting project progress.
  • Responsible for coordinating testing assignments for UAT team members and various business departments' SMEs.
  • Assist various business teams such Claims, Portal, IVR, and Imaging respective developer and testing teams set up data in UAT environment for their various testing sessions throughout the year.
  • Train and instruct UAT team members in the various system areas such as: prepping and scanning images in the OPK and CB testing environments, Portal, IVR, e-prescribing, ORTF, and PCI.
  • Support the UAT team as the point of contact for Portal, IVR, Scanning, e-prescribing, ORTF, and PCI testing questions.
  • Responsible for providing system access to internal and external users.
  • Help with onboarding new UAT team members by training, scheduling sides-by-sides with the business SMEs, and requesting their various system accesses.
  • Responsible for establishing, owning, and driving UAT testing activities from start to completion for assigned projects.
  • Participate in the project planning meetings and review forum activities to understand requirements, business processes and solution designs.
Sr. Pharmacy TechnicianJan 2009 to Jan 2011
Fresenius Medical Care
  • Responsible for test script execution and validation of screen shots; attend project meetings, follow detailed test scripts based on established workflows and procedures, report defects and monitor resolution, defect validation, and retest as appropriate.
  • Perform UAT, PI, and Certification testing individually and in a team environment for the various IRIS components.
  • Compiled, developed and presented PowerPoint based slideshow to Order Management users demonstrating newly developed forms and functionalities of Oracle based system (IRIS).
  • Conduct IRIS Performance Testing on a regular basis.
  • Test claims process and adjudication in the Medicare, Medicaid and Private Insurance Sectors.
  • Log, triage, and manage defects using HPSM, HPQC, SME tracker, and BRB.
  • Supported conversion migrations through execution of test cases.
  • Validated business processes; find defects, and exercising all functionality.
  • Responsible for processing workarounds in the IRIS application, and for handing off those workarounds to the Order Management teams.
  • Assisted leadership in monitoring performance of IRIS users to assure proper procedures were being implemented.
  • Adapt to changes based in assignment priorities using strong organizational, multitasking, and prioritizing skills while implementing appropriate policies, compliances, and strict HIPAA regulations.
  • Attention to detail and ability to work with limited supervision.
Pharmacy TechnicianJan 2005 to Jan 2009
Beth Israel Deaconess Medical Center
  • Trained and assisted newly assigned personnel in various geographical locations -Carlsbad, Cypress and Overland Park, KS.
  • Responsible for inputting prescriptions, calling patients, pharmacists, doctors' offices, documenting all calls, resolving claims issues, verifying patient information and coverage following processing quality standards, policies, and strict HIPAA regulations.
  • Lead Spanish cell; accomplished goals by answering questions regarding procedures, Spanish language related questions, tracking their daily hours, and distributing the cell work.
  • Go-to person for procedural questions.
Pharmacy Support AssociateJan 2005 to Jan 2009
Mckesson Corporation
  • Participated in multiple Six Sigma projects and UAT/SAR testing.
  • Supported updating company policies in the different Order Management queues.
  • Assisted Supervisors with special projects involving direct contact with patients such as resends, orders stuck in MSIIAPS, walk-in customers, Special handling orders, drug dispensing issues.
  • Regularly exceeded my call/transfer and resolve quotas, and took additional projects.
  • Crossed trained in the following areas: Dr/Rx, Co-pays, Pt, WY, WF, Resends, Diab/SigvQty, Tips Hold, P/A, Processing, Hold orders and Call Card Reports.
  • Trained newly assigned personnel.
Education
Bachelor of Science, Management Information Systems2015Post UniversityManagement Information Systems
Associates of Business Administration2013Palomar College
Nationally Certified Pharmacy Technician2007
High School Diploma1999University of Guadalajara
Skills
Attention to detail, business processes, conversion, delivery, driving, forms, HIPAA regulations, Imaging, Insurance, IVR, leadership, meetings, access, PowerPoint, multitasking, Oracle, developer, Order Management, organizational, PCI, personnel, Pharmacy Technician, policies, progress, project planning, quality, reporting, Scanning, scheduling, Scrum, scripts, script, Six Sigma, Spanish, Spanish language, specification, supervision, triage, validation
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How this resume score could be improved?

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Resume Strength
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  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Post University
  • Palomar College
  • University of Guadalajara

Job Titles Held:

  • Business Analyst
  • Sr. Pharmacy Technician
  • Pharmacy Technician
  • Pharmacy Support Associate

Degrees

  • Bachelor of Science , Management Information Systems 2015
    Associates of Business Administration 2013
    Nationally Certified Pharmacy Technician 2007
    High School Diploma 1999

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