Accomplished and detail-oriented analyst bringing in-depth knowledge and the skill set to achieve operational efficiency, Business process improvement and data analysis. I am seeking an opportunity to grow within a progressive organization. I am accurate, and highly ethical in all work related assignments driven to succeed.
•Broad experience in financial services and customer care management which include credit
analysis, account management, collections, AML compliance, OFAC requirements, MSB laws and
regulations, queue management and analysis.
•Experienced debt collector, Strong understanding of the FDCPA/FTC laws and regulations.
•Remarkable ability to plan, coordinate, lead and expedite work projects.
•Sales & Revenue Generation, Promotion and sales tactics.
•Market research & analysis for competitive market growth.
•Immense ability to interpret complex rules and regulations, exceptional ability to
communicate with others verbally and in writing.
•Proficient in Microsoft Office - Excel, Accurint, Word, Lexus Nexus, Innovis, DOS, PHP and
My division was responsible for anti-money laundering, Bank Secrecy Act, USA PATRIOT Act, OFAC and
sanctions compliance for the global corporate banking operations. As a Senior Analyst my responsibilities included managing a caseload of investigations, perform analysis and follow-up documentation working cases from beginning to completion according to Citi AML procedures and policies. Investigations are generated from sources which include a case management tool, client-on boarding and maintenance, transaction monitoring referrals, Government sources and referrals from business partners. The process included documenting and reporting the investigative findings and preparing case files for review. Collecting and examining financial statements and documents to assist in identifying unusual transaction patterns. Conducting research over available Bank systems, the Internet and Databases consistent with the resolution of investigations. Write and file Suspicious Activity Reports (SARs) and recommend relationship retention or
referrals from business partners. The process included
documenting and reporting the investigative findings and preparing case files for review. Collecting and examining financial statements and documents to assist in identifying unusual transaction patterns.
Conducting research over available Bank systems, the Internet and Databases consistent with the resolution of investigations.
Write and file Suspicious Activity Reports (SARs) and recommend relationship retention or termination and track account closures as required.
Interact with Senior Management on the Compliance, Legal and business sectors concerning AML issues.
Document all research and analysis conducted in the Case Management System.
Follow-up with additional Point(s) of Contact (POC) as needed to identify additional information in support of the case.
Liaise with other Citigroup units, Advisory, Business Compliance teams, CSIS, FIU Legal, and Law Enforcement.
Conduct Cross Sector reviews among multiple Citi business lines.
Triage cases and identify items appropriate for Senior Management escalation.
May provide direction to more junior staff
I systematically optimized an E-commerce company in January of 2012, the subsidiaries included www.CrazyLittleMonsters.com, WizeLink Electronics and www.Wizetronics.com. Working as sales manager I
Developed a marketing strategy to target multi-billion dollar industry which Increased sales by 800% of monthly gross. I was directly Involved with the Management of vendors, shipment logs, boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient. Directly involved with search engine optimization, coordinated all sales and promotional efforts while delivering exceptional customer services in the sales territory. Tracked, analyzed and interpreted trends.
JPMorgan Chase - Tampa, FL
As a Senior Account Manager my job was interest protection and relationship management. I
Managed high risk accounts that were due and payable and were charging off within 30 days.
day to day duties included Investigating new location/contact information with consistent effectiveness, coaching and motivating staff, negotiating by analyzing financial situation and resolving with sound solution.
The process included queue management, Data/credit analysis and processing of documentation.
Amscot Financial - Tampa, FL
Managed a team of 3 Financial Associates, monitored hundreds of accounts daily which
included but was not limited to underwriting and processing new accounts, evaluating credit
risk, processing non-public documents while complying with all federal and state laws. Staff
negotiated payments on delinquent accounts, managed branch collections, arranged and followed up with clients, Processed checks, wire transfers, deferred deposits. Worked directly with the district manager to create positive growth by building relationships and putting into effect companywide marketing strategies. Conducted hundreds of transactions daily identifying suspicious transactions and filed CTR's/SAR's when necessary. Complied with all federal laws in regards to money laundering, including AML guidelines, US Patriot Act, OFAC requirements and the Bank Secrecy Act.
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