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Business Analyst Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Financial and Economic Data
  • Analytical skills
  • Flexible & Adaptable
  • Excellent Communication
  • Strong relationship building
  • Persuasive techniques
  • Procedure Writing Experience
Work History
Business Analyst, 06/2021 to Current
Acadia Healthcare Inc.Lebanon, PA,
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Identified and resolved problems through root cause analysis and research.
  • Investigated and addressed system issues to enhance usability and improve functionality.
Associate Business Analyst, 08/2018 to 06/2021
Nextera Energy, IncJuno Beach, FL,
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Organized daily tasks for better efficiency and use of resources.
  • Exercised critical thinking to resolve errors in data change reports.
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
  • Assist with defining the project objectives an scope of projects. Develop a timeline in order to meet project and compliance needs.
  • Participate in other project teams and special projects, perform system testing and enhancement/upgrade validation and act as liaison for the department, as assigned.
  • Implement and test project systems. Provide written updates to management on progress and problem situations.
  • Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance.
  • As part of the Compliance Program, work with the responsible management of their documented management-monitoring program designed to proactively identify improvement opportunities to support ongoing compliance.
  • Assist business owners in categorizing documents to align with records and information management structure.
  • Generate business procedures and requirements for implementation.
  • Prepare tracking, steps for resolving the gaps and reporting on resolving the gaps as appropriate.
Direct Loan Specialist, 07/2017 to 08/2018
Golden 1 Credit UnionCity, STATE,
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Proactively identified solutions for customers experiencing credit issues.
  • Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
Cpay Coordinator/Contact Center Representative, 10/2003 to 04/2017
Heritage Community Credit UnionCity, STATE,
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Conducted thorough reviews of overdraft operations to devise and deploy improvement strategies.
  • Evaluated current processes to develop improvement plans.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Education
Associate of Science: Behavior Sciences, Expected in 06/2021
Cosumnes River College - Sacramento, CA
GPA:

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Resume Overview

School Attended
  • Cosumnes River College
Job Titles Held:
  • Business Analyst
  • Associate Business Analyst
  • Direct Loan Specialist
  • Cpay Coordinator/Contact Center Representative
Degrees
  • Associate of Science