Business Analyst Resume Example Company Name

BUSINESS ANALYST

Professional Summary

Enthusiastic Business Analysis and dedicated employee with integrity, strong work ethic and great leadership skills. Over five years experience building revenues, improving processes and driving business growth through periods of ranging market health.

Skills

Business process mapping
Strategic Planning
Predictive modeling
Data Analysis
Data collection and analysis
Project Management

Staff Management
Data Mapping
Pivot tables
Microsoft Office Suite
SQL and databases

Work History

Business Analyst, 01/2017 to Current
Company Name – City, State

Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
Created detailed Financial reports for review by Finace Team, Top Executives, members of the Board and Investors.
Devised automated scripts used by developers in managing multiple systems to improve performance.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Prepared detailed reports to distribute daily, weekly, and monthly on updates to project specifications, progress, identified conflicts and team activities.
Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
Exercised critical thinking to resolve errors in reports.
Exercised critical thinking to resolve issues in daily operations flow.
Documented business processes and analyzed procedures to align with changing business needs.

Administrative Assistant, 09/2014 to 01/2017
Company Name – City, State

Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Managed several databases converting complex data into easy-to-interpret data.
Monitored Executive's work calendars and scheduled appointments, meetings and travel.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Coached new employees on administrative procedures, company policies and performance standards.
Offered operation-wide Dentrix and MiPacs, Microsoft Office, and Windows software support and training, including troubleshooting issues and optimizing usage.
Maintained staff directory and company policy handbook for human resources department.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Executed record filing system to improve document organization and management.

Customer Service Manager, 08/2012 to 08/2014
Company Name – City, State

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Consistently managed staff, effectively resolving issues, which resulted in top ranking associates.
Worked with marketing department to launch and manage promotional activities and campaigns.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Completed special projects by using effective decision making, critical thinking and time management skills.
Followed through with client requests to resolve problems.

Education

Bachelor of Arts: Biology, 05/2014
Arcadia University

Majored in Pre-Med
Minored in Pre-Law
Dean's List 2010

Master of Science: Business Management, 08/2017
Colorado Technical University

Concentration in Healthcare Management

Associate of Science: Medical Billing And CodingColorado Technical University

Dean's List 2009 & 2010
Transferred to Arcadia 2010

Accomplishments

Add stuff here

Resume Overview

School Attended

Arcadia University
Colorado Technical University

Job Titles Held:

Business Analyst
Administrative Assistant
Customer Service Manager

Degrees

Bachelor of Arts : Biology , 05/2014
Master of Science : Business Management , 08/2017
Associate of Science : Medical Billing And Coding

Business Analyst Resume Example

Resume Score: 80%

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