business analyst resume example with 20+ years of experience

(555) 432-1000,
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Goal-oriented Business Analyst successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Extensive experience in research and analyzing data to provide quality customer product. Over 15 years of successfully completing work requirements in remote office. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.

  • Forecasting and planning
  • Data mining
  • Project Management
  • Requirements gathering
  • Business process improvement
Education and Training
Washington State University Pullman, WA, Expected in 05/2005 Bachelor of Arts : Social Sciences - GPA :
  • Minor in History
Villanova University PA, Expected in 05/2015 Certificate : Business Process Management - GPA :
Villanova University Villanova, PA, Expected in 12/2014 Certificate : Business Intelligence & Analysis - GPA :
University of Washington Tacoma, WA, Expected in 04/2010 Certificate : Project Management - GPA :
University of Washington Tacoma, WA, Expected in 05/2011 Certificate : Business Communications & Writing - GPA :
Ecs Federal - Business Analyst
Arlington, VA, 01/2020 - Current
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Manipulated data using pivot tables, pivot charts and macros in Excel.
  • Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
  • Pinpointed inefficiencies in business processes and recommended improved policies.
  • Analyzed businesses to determine financial impact of potential investments to support risk assessment.
  • Computed, recorded and proofread data in preparation of records and reports.
  • Reported findings on risk exposures to senior executives and board of directors.
  • Analyzed risk management and incident reporting strategies and data to create educational programs.
  • Managed and executed risk management projects to determine deficiencies and appropriate corrective actions.
  • Worked with cross-functional resources to implement direct marketing programs to increase customer base.
Avanade - Business Analyst Consultant
Rochester, NY, 06/2018 - 01/2020
  • Developed metrics used to determine inefficiencies and areas for improvement.
  • Reported findings on risk exposures to senior executives and board of directors.
  • Analyzed risk management and incident reporting strategies and data to create educational programs.
  • Managed and executed risk management projects to determine deficiencies and appropriate corrective actions.
  • Implemented operational vision for data analytics and reporting, including identification of key requirements and continuous improvement opportunities.
Bae Systems - Contract Administrator
Mojave, CA, 11/2016 - 06/2018
  • Reviewed details on incoming contracts and service agreements to keep pricing correct.
  • Provided updates on status of contract processes to upper management and other important personnel.
  • Administered contract change requests and resolution.
  • Managed and monitored contract change requests and facilitated resolution.
  • Negotiated changes and issued change orders and contract amendments.
  • Handled issue resolution tasks promptly to maintain strong relationships with key contracts.
  • Built strategic relationships with key contracts to enable problem-solving and issue resolution.
  • Checked information in company's database for accuracy and updated data with current information to maintain records.
  • Oversaw changes and coordinated change orders and contract reviews.
  • Managed contract closeout process, resolving all issues prior to release of final payment.
  • Identified contract changes potentially occurring during agreement's lifecycle.
  • Gathered contractor quotes for careful review to determine best options for company.
  • Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
  • Represented company at meetings to discuss contractual obligations.
C.H. Robinson Worldwide, Inc. - Project Manager
Mcallen, TX, 05/2005 - 10/2016
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Modified and reconstructed project plans to better align with organizational objectives.
  • Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
  • Set project schedules and oversaw milestones for duration of project.
  • Developed processes to enable consistent on-time deliverables to customers per timelines established in contract.
Mercy Healthcare - Student
Fort Smith, AR, 01/2003 - 05/2005
  • Used library and scholarly databases to locate reliable resources.
  • Obtained and organized files and research papers to make important documents easier to find.
  • Developed and implemented study protocols to gather required data and support research objectives.
  • Leveraged Microsoft Word and PowerPoint to prepare reports, presentations and articles.
  • Collaborated to produce publishable group projects, negotiating through disagreements and supporting team members in individual contributions.
  • Gave professional presentations with exceptional visual display design and minimal space fillers.
Giant Eagle - Customer Service Lead
Columbus, IN, 04/1996 - 02/2003
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Implemented company processes to effectively resolve customer service issues.
  • Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
  • Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Military Service

United States Navy Reserve

Intelligence Specialist (IS1) 2002-2010

  • Collects, records, analyzes, and disseminates tactical, strategic, or technical intelligence information: Segregates and records incoming intelligence data according to type of data to facilitate comparison, study, and accessibility.
  • Prepares and analyzes information concerning strength, equipment, location, disposition, organization, and movement of enemy forces.
  • Assists intelligence officers in analysis and selection of aerial bombardment targets.
  • Compiles intelligence information to be used in preparing situation maps, charts, visual aids, briefing papers, reports, and publications.
  • Briefs and debriefs ground or aviation personnel prior to and after missions.
  • Maintains intelligence libraries, including maps, charts, documents, and other items.
  • Plans or assists superiors in planning and supervising intelligence activities of unit assigned.

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Resume Overview

School Attended

  • Washington State University
  • Villanova University
  • Villanova University
  • University of Washington
  • University of Washington

Job Titles Held:

  • Business Analyst
  • Business Analyst Consultant
  • Contract Administrator
  • Project Manager
  • Student
  • Customer Service Lead


  • Bachelor of Arts
  • Certificate
  • Certificate
  • Certificate
  • Certificate

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