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Business Analyst Resume Example

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BUSINESS ANALYST
Professional Summary

An exceptional Business Analyst with over 6 years of successful experience in eliciting, analyzing, and documenting requirements for business processes and information systems in Retail, Finance and Hospitality domains. Experience with the Agile and Waterfall Software Development frameworks. Detail oriented team player with strong analytical, presentation, interpersonal, communication and problem solving skills. Expert in managing multiple projects simultaneously while, executing project deliverables that meet the highest client satisfaction. A self-motivated entrepreneurial and results-oriented individual with ability to work in a cross functional environment.

Skills
  • Skilled in using Rally software development & JIRA, advanced knowledge of Outlook, MS Office (Word, PowerPoint, Excel, Outlook), MS Visio
  • Written and verbal Communication
  • Business artifacts documentation
  • Business development, SDLC
  • Interpersonal relationship
  • Business Process Re-engineering,
  • User support
  • Process improvement
  • Relationship Management
  • Requirements Gathering
  • Workflow analysis
  • Predictive modeling
  • Multi-tasking
  • Business analysis
  • Marketing Research
Work History
02/2018 to CurrentBusiness AnalystZignett Technologies | Bowie, MD.
  • Lead efforts to effectively communicate and collaborate with external and internal stakeholders and product owners to analyze requirements and deliver needed artifacts such as: Functional Requirements Document, Business Requirements Document, Use Cases, Process Flow Diagrams and Mock-up screens
  • Responsible for eliciting requirements using interviews, documents analysis, requirements workshops and Joint Application Development (JAD) Sessions, business process descriptions and workflow analysis
  • Work independently with users to define concepts and clarify Functional and Non-functional requirements on daily basis
  • Facilitated Joint Application Development (JAD) Sessions, and Requirements Gathering sessions with Stakeholders, Subject Matter Experts and System Owners in order to capture business rules, processes and system requirements for various projects
  • Served as Subject Matter Expert for Software Change Request Process (SCR) in order to effectively manage change requests for various applications
  • Collaborated with Developers and Subject Matter Experts to establish technical vision and analyze tradeoffs between usability and performance needs
  • Ensure end user support is provided with high degree of quality using superior communication, leadership, team collaboration, staff training, and time management by defining project scope, goals and deliverables that support business goals in collaboration with project team and stakeholders
  • Coordinated and participated in ceremonies for each Program Increment: Sprint Backlog Refinement Meeting, Sprint Planning Meeting, Daily Scrum Meeting, Sprint Review meeting and Retrospective meeting
  • Prioritized development backlog, planning releases and planning sprints
  • Delivered 8 software solutions consistent with product road-map, release plan milestones and key performance indicators
  • Reduced organizational operating costs by 30% by streamlining bureaucratic and duplicated processes
04/2014 to 02/2018Business Analyst ConsultantStandard Chartered Bank | Lagos, Nigeria, Lagos
  • Effectively communicated and collaborated with external and internal customers to analyze information needed and capture functional requirements for Business Process Re-engineering project (BPR) project
  • Worked independently with users to define concepts, clarify Functional and Non-Functional requirements in order to translate them into application and operational requirements
  • Conducted monthly application review meetings with End Users, to gather and document business needs and translated them into Functional Requirement Document (FRD)
  • Administered Requirement Change Request Process (RCR) and Software Change Requests (SCR) for effectively managing all software change requests
  • Collaborated with Developers and Subject Matter Experts (SMEs) to establish technical vision and analyze tradeoffs between usability and performance needs
  • Clarified issues with developers during efforts to validate designs and functional specifications
  • Collaborated with project manager in tracking and managing project development process following Waterfall based SDLC process
  • Prepared Minutes of Meetings, Agendas and other documentation that captured decisions made and provided support to teams throughout all phases of Software Development Lifecycle (SDLC), including policies, procedures, references, specific and general instructions, navigation manuals, user guides, job aids and required documentation
  • Facilitated requirement workshop with stakeholders to elicit, analyze and document functional and non-functional requirements for information system projects, for process improvement activities
  • Documented as-is and to-be process scenarios, differences between both, and implementation plan necessary for organization to adopt to-be process (target state)
  • Facilitated and participated in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both business units and IT
  • Worked closely with software developers, retail product managers, and consultants to tailor out process improvement effort to multiple client requirements
  • Analyzed 12 client business needs and assisted in determining appropriate resources and strategies
02/2008 to 04/2014Relationship ManagerAccess Bank PLC | Lagos, Lagos, Nigeria
  • Marketing and business development
  • Relationship Management
  • Coordinated sales and marketing activities from referrals to generating leads by 'cold calling', tracking transactions 'follow the money' and maintaining open communication on all referral sources
  • Assisted in development and implementation of processes, policies and products for retail team
  • Enhanced organization reputation by marketing, maintaining confidentiality, maintaining good relationship and providing excellent customer service
  • Coordinating & supervising team members to ensure that each member meets and exceeds set target and Management's expectation
  • Preparing and implementing business plan for retail team, which will be consistent with Bank's overall plan
  • Managed and executed effective business flow to achieve facility goals and annual budget projections
  • Using Value Chain Model (VCM) strategy to grow retail products and drive liability
  • Drive retail products using E-Business Solutions (Cards, Virtual, School Portal and other E-Payments solutions)
  • Preparing & presentation of Lagos Island Region Retail Sales monthly performance reporting (MPR)
  • Supervised over $500 million (65 clients) portfolio of high net worth individuals, building rapport and relationships through consistent quality interactions
Education
2008Master of Science | EconomicsUniversity of Lagos, Lagos, Nigeria
2000Bachelor of Science | EconomicsUniversity of Ado Ekiti, Ado Ekiti, Nigeria
Certifications

Chartered Institute of Bankers of Nigeria (ACIBN) 2018

Institute of Strategic Human Capital Managers Fellow (FSHCM) 2015

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Resume Overview

Companies Worked For:

  • Zignett Technologies
  • Standard Chartered Bank
  • Access Bank PLC

School Attended

  • University of Lagos
  • University of Ado Ekiti

Job Titles Held:

  • Business Analyst
  • Business Analyst Consultant
  • Relationship Manager

Degrees

  • 2008 Master of Science | Economics
    2000 Bachelor of Science | Economics

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