Business Analyst Resume Example Healthcareer Group Inc

BUSINESS ANALYST

Career Overview

Dedicated and focused business analyst who is proficient in Microsoft Office programs, excels, multi-tasking, and following through to achieve project goals. Exhibits commitment to excellence, motivation, sound knowledge of management theories, functions and processes with technical and marketing expertise.

Qualifications

Strong analytical skills
Strong written and oral communication skills
Proficient in Microsoft Office programs
Cost-benefit analysis
Business process improvement
Forecasting and planning
Advanced problem solving abilities

Event management; and other assorted tasks to help keep the Industry Liaison's mission running smoothly
Ability to assist with back office management tasks
Scope and project definition
Requirements gathering
Project management

Technical Skills

Skills		Experience		Total Years		Last Used
Windows, Linux, Mac OSX, VMWare, ADP

Accomplishments

Assisted with grand Opening for restaurant in Arlington VA "The Corner Tex-Mix" through my consultation and marketing strategies.
Featured as "Woman of Excellence" in Hammer and Dolly Automotive publication 2005
Accomplished professional violinist. Performed and competed nationally and chosen by National Symphony Orchestra Member 2000
Performed vocal solo at Kennedy Center for Performing Arts (Duke Ellington's 100th Birthday)

Work Experience

Business Analyst
January 2008 to January 2015Healthcareer Group Inc － Norcross, GA

Reduced organizational operating costs by 20% by streamlining processes.
Developed organizational change management strategies.Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends
Documented process flows and developed requirements for functional improvements and enhancementsAnalyzed businesses of varying sizes to determine the financial impact of potential investments.
Conducted activity-based analysis of business processes and made recommendations based on the findings.
Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
Elicited stakeholder feedback and input through interviews and surveys.
Drafted monthly financial reconciliations and forecasts.
Provided certification workshops to hospitals and treatment centers
Identified "bottlenecks" and implemented new and improved
Collaborated with other administrative team members, human resources and the finance department on special projects and events and workshops.
Developed and managed third-tier resolution process to resolve issues originating from the customer retention team.
Developed and provided ongoing tracking to division-wide customer complaints for annual government audits.
Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
Managed desktop publishing and proposal and memo typing.Open, read, and wrote answers to routine letters.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Investigated issues and problems and drafted responses to urgent requests.
Served as a liaison between company president and clients regarding client accounts and new business.
Provided social medial support, maintaining relevant and up to date promotions, related information and other social media tools.
Acted as social medial marketing and marketing operations.

Adviser
April 2006 to January 2008Magnussen's Lexus of Fremont － Fremont, CA

Tracked, analyzed and interpreted trends in Windows, Reynolds & Reynolds, ADP and Pathways operating systems.
Prepared written estimates for client inquiries.
Acted as a liaison between insurance companies, repair facilities and clients.
Provided all written estimates for damaged vehicles for Lexus corporate concerns.
Documented process flows and developed requirements for functional improvements and enhancements.Conducted activity-based analysis of business processes and made recommendations based on the findings.Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.Reduced organizational operating costs by approximately 15% by streamlining processes.
Developed metrics used to determine inefficiencies and areas for improvement.
Provided logistical support to visiting executives in coordination with other Executive Assistants.
Handled and distributed all incoming and outgoing mail.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Wrote and distributed meeting minutes to appropriate individuals.
Investigated issues and problems and drafted responses to urgent requests.
Initiated and updated yearly dealer agreements and dealer applications.
Served as a liaison between insurance company and clients regarding client accounts and new business.

Administrative Assistant
January 2005 to March 2006Northrop Grumman － Manassas, VA

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Handled all media and public relations inquiries.
Served as central point of contactfor all outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Wrote reports and correspondence from dictation and handwritten notes.
Managed the day-to-day calendar for the company's senior director.
Properly routed agreements, contracts and invoices through the signature process.
Managed daily office operations and maintenance of equipment.

Adviser
January 2003 to January 2005Lindsay Lexus of Alexandria － Alexandria, Virginia

Prepared written estimates for client inquiries.
Tracked, analyzed and interpreted trends in Windows, Reynolds & Reynolds, ADP and Pathways operating systems.
Prepared written estimates for client inquiries.
Documented process flows and developed requirements for functional improvements and enhancements.
Conducted activity-based analysis of business processes and made recommendations based on the findings.
Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
Reduced organizational operating costs by approximately 15% by streamlining processes.
Developed metrics used to determine inefficiencies and areas for improvement.
Provided logistical support to visiting executives in coordination with other Executive Assistants.
Handled and distributed all incoming and outgoing mail.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Investigated issues and problems and drafted responses to urgent requests.
Initiated and updated yearly dealer agreements and dealer applications.
Served as a liaison between insurance company and clients regarding client accounts and new business.

Education and Training

Bachelor of Arts : Communications, 2004George Mason University － Fairfax, VA, US

Associate of Arts : Political Science, 2002Northern VA Community College － Arlington, VA, US

Washington-Lee High 2000 IB Program Arlington, VA, USA Northern VA Community College Select One: Communications Alexandria, VA, USA

Certifications

Toyota University/Elite of Lexus Certified

George Mason University Community Leadership Certified

Skills

Maintain excellent Client Relations with special attention on developing rapport.Time Management, Improved Processes, Ability to work in fast-paced atmosphere. Diplomatically resolve client complaints and concerns on as-needed basis. Ability to follow instructions well and make decisions. Maintain all records-keeping procedures without error. Delegates responsibilities to employees to meet and exceed company goals and client expectations. Consistently meets quotas. Quality control, time management, effective communicator, project execution, Organized

Resume Overview

Companies Worked For:

Healthcareer Group Inc
Magnussen's Lexus of Fremont
Northrop Grumman
Lindsay Lexus of Alexandria

School Attended

George Mason University
Northern VA Community College

Job Titles Held:

Business Analyst
Adviser
Administrative Assistant

Degrees

Bachelor of Arts : Communications , 2004
Associate of Arts : Political Science , 2002

Business Analyst Resume Example

Resume Score: 100%

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