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Business Analyst Resume Example

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BUSINESS ANALYST
Career Overview

Dedicated and focused business analyst who is proficient in Microsoft Office programs, excels, multi-tasking, and following through to achieve project goals. Exhibits commitment to excellence, motivation, sound knowledge of management theories, functions and processes with technical and marketing expertise.

Qualifications
  • Strong analytical skills
  • Strong written and oral communication skills
  • Proficient in Microsoft Office programs
  • Cost-benefit analysis
  • Business process improvement
  • Forecasting and planning
  • Advanced problem solving abilities
  • Event management; and other assorted tasks to help keep the Industry Liaison's mission running smoothly
  • Ability to assist with back office management tasks
  • Scope and project definition
  • Requirements gathering
  • Project management
Technical Skills
Skills Experience Total Years Last Used
Windows, Linux, Mac OSX, VMWare, ADP
Accomplishments
  • Assisted with grand Opening for restaurant in Arlington VA "The Corner Tex-Mix" through my consultation and marketing strategies.
  • Featured as "Woman of Excellence" in Hammer and Dolly Automotive publication 2005
  • Accomplished professional violinist. Performed and competed nationally and chosen by National Symphony Orchestra Member 2000
  • Performed vocal solo at Kennedy Center for Performing Arts (Duke Ellington's 100th Birthday)
Work Experience
Business Analyst
January 2008 to January 2015 Healthcareer Group Inc － Norcross, GA
  • Reduced organizational operating costs by 20% by streamlining processes.
  • Developed organizational change management strategies.Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends
  • Documented process flows and developed requirements for functional improvements and enhancementsAnalyzed businesses of varying sizes to determine the financial impact of potential investments.
  • Conducted activity-based analysis of business processes and made recommendations based on the findings.
  • Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
  • Elicited stakeholder feedback and input through interviews and surveys.
  • Drafted monthly financial reconciliations and forecasts.
  • Provided certification workshops to hospitals and treatment centers
  • Identified "bottlenecks" and implemented new and improved
  • Collaborated with other administrative team members, human resources and the finance department on special projects and events and workshops.
  • Developed and managed third-tier resolution process to resolve issues originating from the customer retention team.
  • Developed and provided ongoing tracking to division-wide customer complaints for annual government audits.
  • Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
  • Managed desktop publishing and proposal and memo typing.Open, read, and wrote answers to routine letters.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Investigated issues and problems and drafted responses to urgent requests.
  • Served as a liaison between company president and clients regarding client accounts and new business.
  • Provided social medial support, maintaining relevant and up to date promotions, related information and other social media tools.
  • Acted as social medial marketing and marketing operations.
Adviser
April 2006 to January 2008 Magnussen's Lexus of Fremont － Fremont, CA
  • Tracked, analyzed and interpreted trends in Windows, Reynolds & Reynolds, ADP and Pathways operating systems.
  • Prepared written estimates for client inquiries.
  • Acted as a liaison between insurance companies, repair facilities and clients.
  • Provided all written estimates for damaged vehicles for Lexus corporate concerns.
  • Documented process flows and developed requirements for functional improvements and enhancements.Conducted activity-based analysis of business processes and made recommendations based on the findings.Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.Reduced organizational operating costs by approximately 15% by streamlining processes.
  • Developed metrics used to determine inefficiencies and areas for improvement.
  • Provided logistical support to visiting executives in coordination with other Executive Assistants.
  • Handled and distributed all incoming and outgoing mail.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Wrote and distributed meeting minutes to appropriate individuals.
  • Investigated issues and problems and drafted responses to urgent requests.
  • Initiated and updated yearly dealer agreements and dealer applications.
  • Served as a liaison between insurance company and clients regarding client accounts and new business.
Administrative Assistant
January 2005 to March 2006 Northrop Grumman － Manassas, VA

  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Handled all media and public relations inquiries.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Planned meetings and prepared conference rooms.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Managed the day-to-day calendar for the company's senior director.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Managed daily office operations and maintenance of equipment.
Adviser
January 2003 to January 2005 Lindsay Lexus of Alexandria － Alexandria, Virginia
  • Prepared written estimates for client inquiries.
  • Tracked, analyzed and interpreted trends in Windows, Reynolds & Reynolds, ADP and Pathways operating systems.
  • Prepared written estimates for client inquiries.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Conducted activity-based analysis of business processes and made recommendations based on the findings.
  • Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
  • Reduced organizational operating costs by approximately 15% by streamlining processes.
  • Developed metrics used to determine inefficiencies and areas for improvement.
  • Provided logistical support to visiting executives in coordination with other Executive Assistants.
  • Handled and distributed all incoming and outgoing mail.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Investigated issues and problems and drafted responses to urgent requests.
  • Initiated and updated yearly dealer agreements and dealer applications.
  • Served as a liaison between insurance company and clients regarding client accounts and new business.
Education and Training
Bachelor of Arts : Communications, 2004 George Mason University － Fairfax, VA, US
Associate of Arts : Political Science, 2002 Northern VA Community College － Arlington, VA, US

Washington-Lee High 2000 IB Program Arlington, VA, USA Northern VA Community College Select One: Communications Alexandria, VA, USA
Certifications

Toyota University/Elite of Lexus Certified

George Mason University Community Leadership Certified

Skills

Maintain excellent Client Relations with special attention on developing rapport.Time Management, Improved Processes, Ability to work in fast-paced atmosphere. Diplomatically resolve client complaints and concerns on as-needed basis. Ability to follow instructions well and make decisions. Maintain all records-keeping procedures without error. Delegates responsibilities to employees to meet and exceed company goals and client expectations. Consistently meets quotas. Quality control, time management, effective communicator, project execution, Organized


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Resume Overview

Companies Worked For:

  • Healthcareer Group Inc
  • Magnussen's Lexus of Fremont
  • Northrop Grumman
  • Lindsay Lexus of Alexandria

School Attended

  • George Mason University
  • Northern VA Community College

Job Titles Held:

  • Business Analyst
  • Adviser
  • Administrative Assistant

Degrees

  • Bachelor of Arts : Communications , 2004
    Associate of Arts : Political Science , 2002

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