business analyst resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Career Overview
Dedicated and focused business analyst who is proficient in Microsoft Office programs, excels, multi-tasking, and following through to achieve project goals. Exhibits commitment to excellence, motivation, sound knowledge of management theories, functions and processes with technical and marketing expertise.
Qualifications
Strong analytical skills
Strong written and oral communication skills
Proficient in Microsoft Office programs
Cost-benefit analysis
Business process improvement
Forecasting and planning
Advanced problem solving abilities
Event management; and other assorted tasks to help keep the Industry Liaison's mission running smoothly
Ability to assist with back office management tasks
Scope and project definition
Requirements gathering
Project management
Education and Training
George Mason UniversityFairfax, VAExpected in 2004 ā āBachelor of Arts:Communications - GPA:
Northern VA Community CollegeArlington, VAExpected in 2002 ā āAssociate of Arts:Political Science - GPA:
Washington-Lee High 2000 IB Program Arlington, VA, USA Northern VA Community College Select One: Communications Alexandria, VA, USA
Certifications
Toyota University/Elite of Lexus Certified
George Mason University Community Leadership Certified
Accomplishments
Assisted with grand Opening for restaurant in Arlington VA "The Corner Tex-Mix" through my consultation and marketing strategies.
Featured as "Woman of Excellence" in Hammer and Dolly Automotive publication 2005
Accomplished professional violinist. Performed and competed nationally and chosen by National Symphony Orchestra Member 2000
Performed vocal solo at Kennedy Center for Performing Arts (Duke Ellington's 100th Birthday)
Work Experience
Foot Locker Inc. - Business Analyst Pasadena, CA, 2008 - 2015
Reduced organizational operating costs by 20% by streamlining processes.
Developed organizational change management strategies.Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends
Documented process flows and developed requirements for functional improvements and enhancementsAnalyzed businesses of varying sizes to determine the financial impact of potential investments.
Conducted activity-based analysis of business processes and made recommendations based on the findings.
Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
Elicited stakeholder feedback and input through interviews and surveys.
Drafted monthly financial reconciliations and forecasts.
Provided certification workshops to hospitals and treatment centers
Identified "bottlenecks" and implemented new and improved
Collaborated with other administrative team members, human resources and the finance department on special projects and events and workshops.
Developed and managed third-tier resolution process to resolve issues originating from the customer retention team.
Developed and provided ongoing tracking to division-wide customer complaints for annual government audits.
Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
Managed desktop publishing and proposal and memo typing.Open, read, and wrote answers to routine letters.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Investigated issues and problems and drafted responses to urgent requests.
Served as a liaison between company president and clients regarding client accounts and new business.
Provided social medial support, maintaining relevant and up to date promotions, related information and other social media tools.
Acted as social medial marketing and marketing operations.
Tracked, analyzed and interpreted trends in Windows, Reynolds & Reynolds, ADP and Pathways operating systems.
Prepared written estimates for client inquiries.
Acted as a liaison between insurance companies, repair facilities and clients.
Provided all written estimates for damaged vehicles for Lexus corporate concerns.
Documented process flows and developed requirements for functional improvements and enhancements.Conducted activity-based analysis of business processes and made recommendations based on the findings.Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.Reduced organizational operating costs by approximately 15% by streamlining processes.
Developed metrics used to determine inefficiencies and areas for improvement.
Provided logistical support to visiting executives in coordination with other Executive Assistants.
Handled and distributed all incoming and outgoing mail.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Wrote and distributed meeting minutes to appropriate individuals.
Investigated issues and problems and drafted responses to urgent requests.
Initiated and updated yearly dealer agreements and dealer applications.
Served as a liaison between insurance company and clients regarding client accounts and new business.
Northrop Grumman - Administrative Assistant City, STATE, 2005 - 02/2006
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Handled all media and public relations inquiries.
Served as central point of contact for all outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Wrote reports and correspondence from dictation and handwritten notes.
Managed the day-to-day calendar for the company's senior director.
Properly routed agreements, contracts and invoices through the signature process.
Managed daily office operations and maintenance of equipment.
Lindsay Lexus Of Alexandria - Adviser City, STATE, 2003 - 2005
Prepared written estimates for client inquiries.
Tracked, analyzed and interpreted trends in Windows, Reynolds & Reynolds, ADP and Pathways operating systems.
Prepared written estimates for client inquiries.
Documented process flows and developed requirements for functional improvements and enhancements.
Conducted activity-based analysis of business processes and made recommendations based on the findings.
Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
Reduced organizational operating costs by approximately 15% by streamlining processes.
Developed metrics used to determine inefficiencies and areas for improvement.
Provided logistical support to visiting executives in coordination with other Executive Assistants.
Handled and distributed all incoming and outgoing mail.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Investigated issues and problems and drafted responses to urgent requests.
Initiated and updated yearly dealer agreements and dealer applications.
Served as a liaison between insurance company and clients regarding client accounts and new business.
Skills
Maintain excellent Client Relations with special attention on developing rapport.Time Management, Improved Processes, Ability to work in fast-paced atmosphere. Diplomatically resolve client complaints and concerns on as-needed basis. Ability to follow instructions well and make decisions. Maintain all records-keeping procedures without error. Delegates responsibilities to employees to meet and exceed company goals and client expectations. Consistently meets quotas. Quality control, time management, effective communicator, project execution, Organized
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