Business Analyst Resume Example
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BUSINESS ANALYST
Career Overview
Dedicated and focused business analyst who is proficient in Microsoft Office programs, excels, multi-tasking, and following through to achieve project goals. Exhibits commitment to excellence, motivation, sound knowledge of management theories, functions and processes with technical and marketing expertise.
Qualifications
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Technical Skills
| Skills | Experience | Total Years | Last Used | |||
|---|---|---|---|---|---|---|
| Windows, Linux, Mac OSX, VMWare, ADP |
Accomplishments
- Assisted with grand Opening for restaurant in Arlington VA "The Corner Tex-Mix" through my consultation and marketing strategies.
- Featured as "Woman of Excellence" in Hammer and Dolly Automotive publication 2005
- Accomplished professional violinist. Performed and competed nationally and chosen by National Symphony Orchestra Member 2000
- Performed vocal solo at Kennedy Center for Performing Arts (Duke Ellington's 100th Birthday)
Work Experience
Business Analyst
January 2008 to January 2015Foot Locker Inc. － Pasadena , CA
January 2008 to January 2015Foot Locker Inc. － Pasadena , CA
- Reduced organizational operating costs by 20% by streamlining processes.
- Developed organizational change management strategies.Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends
- Documented process flows and developed requirements for functional improvements and enhancementsAnalyzed businesses of varying sizes to determine the financial impact of potential investments.
- Conducted activity-based analysis of business processes and made recommendations based on the findings.
- Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
- Elicited stakeholder feedback and input through interviews and surveys.
- Drafted monthly financial reconciliations and forecasts.
- Provided certification workshops to hospitals and treatment centers
- Identified "bottlenecks" and implemented new and improved
- Collaborated with other administrative team members, human resources and the finance department on special projects and events and workshops.
- Developed and managed third-tier resolution process to resolve issues originating from the customer retention team.
- Developed and provided ongoing tracking to division-wide customer complaints for annual government audits.
- Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
- Managed desktop publishing and proposal and memo typing.Open, read, and wrote answers to routine letters.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Investigated issues and problems and drafted responses to urgent requests.
- Served as a liaison between company president and clients regarding client accounts and new business.
- Provided social medial support, maintaining relevant and up to date promotions, related information and other social media tools.
- Acted as social medial marketing and marketing operations.
Adviser
April 2006 to January 2008Merakey － Plumsteadville , PA
April 2006 to January 2008Merakey － Plumsteadville , PA
- Tracked, analyzed and interpreted trends in Windows, Reynolds & Reynolds, ADP and Pathways operating systems.
- Prepared written estimates for client inquiries.
- Acted as a liaison between insurance companies, repair facilities and clients.
- Provided all written estimates for damaged vehicles for Lexus corporate concerns.
- Documented process flows and developed requirements for functional improvements and enhancements.Conducted activity-based analysis of business processes and made recommendations based on the findings.Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.Reduced organizational operating costs by approximately 15% by streamlining processes.
- Developed metrics used to determine inefficiencies and areas for improvement.
- Provided logistical support to visiting executives in coordination with other Executive Assistants.
- Handled and distributed all incoming and outgoing mail.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Wrote and distributed meeting minutes to appropriate individuals.
- Investigated issues and problems and drafted responses to urgent requests.
- Initiated and updated yearly dealer agreements and dealer applications.
- Served as a liaison between insurance company and clients regarding client accounts and new business.
Administrative Assistant
January 2005 to March 2006Northrop Grumman － City , STATE
January 2005 to March 2006Northrop Grumman － City , STATE
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Handled all media and public relations inquiries.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Planned meetings and prepared conference rooms.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Wrote reports and correspondence from dictation and handwritten notes.
- Managed the day-to-day calendar for the company's senior director.
- Properly routed agreements, contracts and invoices through the signature process.
- Managed daily office operations and maintenance of equipment.
Adviser
January 2003 to January 2005Lindsay Lexus Of Alexandria － City , STATE
January 2003 to January 2005Lindsay Lexus Of Alexandria － City , STATE
- Prepared written estimates for client inquiries.
- Tracked, analyzed and interpreted trends in Windows, Reynolds & Reynolds, ADP and Pathways operating systems.
- Prepared written estimates for client inquiries.
- Documented process flows and developed requirements for functional improvements and enhancements.
- Conducted activity-based analysis of business processes and made recommendations based on the findings.
- Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
- Reduced organizational operating costs by approximately 15% by streamlining processes.
- Developed metrics used to determine inefficiencies and areas for improvement.
- Provided logistical support to visiting executives in coordination with other Executive Assistants.
- Handled and distributed all incoming and outgoing mail.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Investigated issues and problems and drafted responses to urgent requests.
- Initiated and updated yearly dealer agreements and dealer applications.
- Served as a liaison between insurance company and clients regarding client accounts and new business.
Education and Training
Bachelor of Arts : Communications, 2004George Mason University － City, State, US
Associate of Arts : Political Science, 2002Northern VA Community College － City, State, US
Washington-Lee High 2000 IB Program Arlington, VA, USA Northern VA Community College Select One: Communications Alexandria, VA, USA
Certifications
Toyota University/Elite of Lexus Certified
George Mason University Community Leadership Certified
Skills
Maintain excellent Client Relations with special attention on developing rapport.Time Management, Improved Processes, Ability to work in fast-paced atmosphere. Diplomatically resolve client complaints and concerns on as-needed basis. Ability to follow instructions well and make decisions. Maintain all records-keeping procedures without error. Delegates responsibilities to employees to meet and exceed company goals and client expectations. Consistently meets quotas. Quality control, time management, effective communicator, project execution, Organized
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Resume Overview
School Attended
- George Mason University
- Northern VA Community College
Job Titles Held:
- Business Analyst
- Adviser
- Administrative Assistant
Degrees
- Bachelor of Arts : Communications , 2004
Associate of Arts : Political Science , 2002
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