Results and detail oriented, high-energy supervisor with a successful record of accomplishments in Health Information Management. Over 18 years of excellent customer service experience with focus on improving efficiency, productivity and reducing costs through process improvement and innovation. Major strengths include leadership, exceptional analytical skills and written as well as oral communication skills. Skilled in building excellent rapport with team members, possess superior work ethic.
Business Analyst September 2011 to CurrentInterm, Imaging & Document Mgt MCIT University of Michigan Hospitals & Health Centers - Ann Arbor, MI
Analysis of business and user needs Document requirements, analyze, compare and evaluate various courses of action Schedules and manages effective meetings, record & distribute minutes & action items Develop use cases & test cases for successful implementations Develop training materials to meet audience needs Knowledge of hospital workflow Create test plans for upgrades & new functionality between OnBase & EPIC.
Supervisor December 1999 to September 2011Central Transcription Services University of Michigan Hospitals & Health Centers - Ann Arbor, MI
Manage daily operations in a 24x7 patient care support unit of 14 FTEs Support patient documentation and to improve the quality of the patient medical record Establish and adjust priorities of the team based on workload and clinician needs Monitor team productivity and coach staff members to consistently achieve service level performance targets Manage/monitor data integrity for 350,000 documents per month for immediate patient care, billing and compliance through error reports and customer contacts Provide guidance and support to clinicians for dictation and document management which enables caregivers to provide timely patient care Implemented Instant Text application which decreased e-mail response time for physician document management requests and ensured that the team was sending the same message in the same manner Maintain staff knowledge through training and coaching Reduced staffing and resources through the implementation of centralized printing of patient documentation thus reduced the turnaround time from signature to mailing from weeks to days Subject Matter Expert for various aspects of clinician and HIM workflows for the MiChart project which is replacing our current electronic health record and legacy systems.
Established partnership with MCIT in successful rewrite of 2 document management applications Editdoc-Document correction & management tool, improved staff efficiency and ensured compliance with regulatory requirements Doctype Manager-Reduced wait period from 6 wks to 3 days for new documentation requests Developed additional partnerships with IT support teams which resulted in: Encouraged knowledge sharing which resulted in higher productivity for both business & IT areas by bridging gaps in terminologies and clarifying needs Improved customer satisfaction through point of contact transfer from helpdesk to CTS Serve on EHR Committees to analyze and guide documentation requests for the electronic health record as well as collaborate with clinical representatives to assist in understanding medical record and documentation needs Knowledge and experience with document processing applications and interfaces such as CareWeb, Centricity, VAST, OB Tracevue, STAR, eC3 and MVN.
Knowledge of Health Information Management & UMHS policies and procedures Assisted in the development of House Officer/Medical Student orientation to CareWeb/Electronic Health Record, currently developing an M-learning Module which will reduce the need for instructor led courses, saving approximately $35,000 per year in personnel costs.
Health Record Analyst February 1999 to December 1999Central Transcription Services University of Michigan Hospitals & Health Centers - Ann Arbor, MI
Supervise 7 FTE 24/7 operation Manage transcription workflow Delivery of transcribed reports for physician signatures Handled deficiencies (unsigned/undictated documents) for Department of Surgery Promoted to supervisor in December 1999 Provided physician training during organizational implementation of Electronic Signature Reduced response time for document corrections from 3 weeks to 2 days through creation of new role within the unit Created Bi-weekly staff meetings to share information and maintain unit knowledge Monitored staff productivity and ensure unit efficiency Resource for unit and department regarding documentation and processes Compiled data regarding incomplete documents for regulatory agency report & quality assurance Demonstrated ability to troubleshoot effectively.
Bachelor of Science : Business & Information System ManagementKaplan UniversityGPA: GPA: 3.73/4.0 Alpha Beta Kappa Honor SocietyBusiness & Information System Management GPA: 3.73/4.0 Alpha Beta Kappa Honor Society Strategic Management Project Management Organizational Decision Making SQL Management of Information Systems Technology Infrastructure Software Development Systems Analysis & Design Certified Scrum Master June 2014