business analyst resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Business Analyst with 7+ years of proven skills in requirement gathering, interacting with developers, documenting various business processes, coordinating various projects within healthcare Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid SQl query writing skills paired with familiarity of visualization tools and techniques.



Agile, Waterfall, Rational Unified Process (RUP), agile-scrum

Business Modeling Tools

MS Visio, Rational Rose, Axure, Balsamic

Requirement Management Tools

TFS, Rational RequisitePro, Doors, MS Share point, HP ALM, HP QC

Project Management

MS Project, JIRA, Rally

Business Applications

MS Office Suite –MS Word, Excel, PowerPoint, MS Outlook

Testing Tools

Software Application Testing Life Cycle, QTP, QC

Reporting Tools

Business Objects, Tableau


MY SQL, SQL Server, Oracle, MS Access,

Operating Systems

Windows, LINUX/ UNIX

Domain Knowledge

HIPAA, Claims Processing, EDI, HL7, HIX, EMR/HER, PPACA, FACETS, Medicaid, Medicare (Part A, B, C, and D), PPO, HMO, Dental claim, and POS.

04/2022 to 10/2022
Business Analyst Anthem, Inc. Buffalo, NY,
  • Managed project and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Analyzed operational data, surfacing insights and findings to support business and technical decisions.
  • Identified needs of customers promptly and efficiently.
  • Improved processes and procedures to achieve key performance metrics.
  • Remained current on latest IT developments and advancements to automate and modernize systems.
  • Was involved in Functional System Testing, Integration Testing, Regression Testing, and User Acceptance Test using the test cases given by the client before releasing the application
  • Prepared high level and detailed system requirements documents for the application
12/2019 to 03/2022
Business Analyst Aon Corporation Richmond, VA,
  • Prepared flow charts and models and conducted feasibility studies to design system solutions.
  • Functioned as the liaison between the line of business and the technical teams throughout the project life cycle.
  • Facilitated project management using JIRA Task Manager Platform for all sprint-related stories and epics with sprint planning and backlog grooming.
  • Demonstrated understanding of best practices for the architecture, processing, analyzing, modeling, and managing of healthcare data, using Infrastructure as a Service (IaaS) for cloud migration
  • Worked in Healthcare Claims Processing (837/835/834) includes facility claims and professional claims
  • Involved in creating requirements that comply with HIPAA, HL7, and ANSI X12 format regulations to protect the privacy of the employee insured under any policy.
  • Collaborated with the Quality Assurance team to ensure adequate testing of software both before and after completion, maintained quality procedures and ensured that appropriate documentation is in place.
08/2017 to 11/2019
Business Analyst Aon Corporation Sacramento, CA,
  • Revamped existing system to improve functionality or repurpose for new requirements.
  • Expanded systems with new features and structural components.
  • Responsible for checking member eligibility, provider Enrollment, member Enrollment for Medicaid and Medicare claims
  • Created and maintained the Requirements Traceability Matrix (RTM)
  • Was responsible for tracking issues that are detected and updating the status of existing issues based on the daily meetings with the offshore team
  • Worked with project manager and other users and created workflow diagrams using MS Visio/UML.
  • Identified and analyzed the data requirements for the various site teams and made sure that the required data is available in the testing environment
  • Worked directly with IT team to ensure clear communications on requirements and defect reports
  • Involved in project status meetings, QA review meetings, and system Test meetings
  • Worked on Healthcare system implementation including enterprise Electronic Medical Records (EMR) and Electronic Health Records (EHR) software.
01/2016 to 07/2017
Business Analyst Aon Corporation Sherman Oaks, CA,
  • Analyzed existing business units, business/Application and their Interfaces with their capability through open-ended discussions, brainstorming sessions, and prototyping, prioritizing them and converting them as business requirements that must be included while developing the software.
  • Created Data Flow Diagrams (DFD's), ER diagrams for data modelling and web-page mock-ups using MS - Visio for acceptance from end users.
  • Experience in Data Warehousing; responsible for data mapping activities including maintaining mapping
  • Analyzed data and created reports using SQL queries for all issued Action Items.
  • Experience working with ETL specifications and ANSI X-12 data translations
  • Defined business requirements and business process and policy changes related to the client Medicaid system during the conversion from the existing HIPAA 4010A formats to the future HIPAA 5010A format
  • Analyzed and document Medicaid EDI transactions issues related to implementation of HIPAA 5010 and ensure these issues are documented and addressed in the approach to the HIPAA 5010 version.
  • Reviewed the application systems and determined how to map the new applications data to the EDI System.
  • Mainly assisted with documenting processes, writing the System Requirements documents and designed Functional specifications.
  • Conducted UAT.
  • Wrote SQL queries in MS Access and Oracle for data manipulations.
  • Utilized waterfall to configure and develop process, standards, and procedures.
Education and Training
Expected in 04/2014 to to
Charotar University of Science And Technology - Anand, India,
  • Certified CSPO- Certified Scrum Product Owner-2019
  • Agile Business Analyst – Scrum Alliance

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School Attended

  • Charotar University of Science And Technology

Job Titles Held:

  • Business Analyst
  • Business Analyst
  • Business Analyst
  • Business Analyst


  • BBA

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