business analyst resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Results-oriented legal professional with over 20 years of supporting legal practitioners and analyzing legal issues. Working knowledge of local, state, and federal level policies. Excellent judgment to anticipate legal issues. In-depth understanding of applicable laws. Works great with attorneys, support staff and other stakeholders to meet legal demands.

  • Contract Research and Compliance
  • Ethical, trustworthy and discreet
  • Superior work product
  • Discovery Management
  • Claims Investigations
  • Contract Negotiations
  • Legal Research and Writing
  • Policy drafting and compliance review
  • TDEM G-300 and G-400
  • Collections and Settlements
  • Dispute and Conflict resolution
  • Program Development
  • Quality and Training Management
  • Grant Research and Writing
  • Deadline Adherence
  • Multiple Priorities Management
  • Information Organization
  • Analytical Thinking
  • Quantitative and Qualitative Analysis
  • Strong Verbal and Written Communication
  • Forecasting Ability
  • Evidence-Based Decision Making
  • Presentation Development and Delivery
  • Complex Problem Solving
  • Trend and Workflow Analysis
  • Team Collaboration and Leadership
  • Financial Accountability
  • Process Improvements
  • Documentation and Reporting
  • Strategic Planning
  • Data Processing
  • Preliminary Conclusions and Recommendations
  • Project Management
  • Compliance Analysis
  • Policy Improvements
  • Regulatory Compliance
  • Quantitative Skills
  • Program Evaluation
  • Improvement Plan Knowledge
  • Experience in Leadership
Business Analyst, 02/2018 to 04/2020
AvantusZapata, TX,
  • Communication/Reports/Presentations drafting;
  • Audited methods and procedures of revenue cycle management for improved efficiency;
  • Conducted departmental report writing and trainings;
  • Represented agency at community events;
  • Provided administrative, privacy and compliance support;
  • Supported staff with daily operations;
  • Assisted the public with issue resolution;
  • Discovery and HIPAA compliance management;
  • Conducted proactive analysis of collection performances;
  • Managed Quality Processing and Training for Patient Accounts Services team;
  • Led planning and implementation of new initiatives for staff training;
  • Provided administrative support to the Division;
  • Developed and managed HIPAA compliant database that increased process revenues by 150%;
  • Developed reimbursement and budgeting metrics;
  • Promoted team building, cross functional training and employee involvement which increased productivity by 48%;
  • Eliminated the duplication of paperwork in a struggling department by auditing and streamlining procedures;
  • Developed and managed strategies that increased billing and collection revenues by 35%;
  • Maintained user confidence and protected operations by keeping information confidential;
  • Developed actionable roadmaps for improving workflows and processes;
  • Participated in regular meetings with management to assess and address issues and identify and implement improvements.
DVA Claims Agent; Veterans Services Coordinator, 01/2016 to 04/2017
Springfield Partners For Community Action, IncCity, STATE,
  • Provided claims support for VA eligible military-connected individuals along with tenant rights and responsibility training for newly housed veterans;
  • Provided housing court support for veterans;
  • Conducted veteran services outreach presentations and seminars;
  • Veteran Treatment Court mentor;
  • Represented department at organizational planning meeting for the Commonwealth;
  • Conducted training seminars for work-ready veterans in conjunction with employers and veteran service organizations;
  • Conducted interviews of various veteran groups;
  • Evaluated procedures to determine new innovations for increasing the effectiveness in handling client management;
  • Developed client housing and budgeting plans;
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations;
  • Mentored new employees on procedures and policies to maximize team performance.
Independent Legal Contractor, 10/2012 to 12/2016
Self-employedCity, STATE,
  • Filed pleadings and paperwork within strict deadlines;
  • Organized exhibits for trial;
  • Identified and analyzed legal documents, Discovery and contracts;
  • Interviewed clients and obtained vital case information;
  • Prepared clients for depositions and testimony;
  • Coordinated subpoena services and other support activities;
  • Organized and managed billing and case management files;
  • Trained staff on office procedures and case-specific duties;
  • Used WestLaw and LexisNexis to examine secondary sources, statutory and case law and federal and state regulations;
  • Produced well-researched and articulate legal briefs, pleadings and statements;
  • Maintained contract database with relevant information for categorization and easy access;
  • Prepared compliance and regulatory forms for legal claims;
  • Testified at administrative hearings;
  • Managed contract intake and vendor agreements;
  • Managed counsel budgets and internal legal fee reports.
Education and Training
Occupational Certificates and Training: ICS 700, ICS 800, Expected in 03/2018 to NIMS - ,
Juris Doctor: Criminal Law Concentration, Expected in 05/2012 to Western New England University School of Law - Springfield, MA,
Bachelor of Arts: Legal Studies, Expected in 05/2009 to Bay Path University - Longmeadow, MA
Associate of Science: Advanced Paralegal Studies, Expected in 05/2007 to Bay Path University - Longmeadow, MA

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Resume Overview

School Attended

  • NIMS
  • Western New England University School of Law
  • Bay Path University
  • Bay Path University

Job Titles Held:

  • Business Analyst
  • DVA Claims Agent; Veterans Services Coordinator
  • Independent Legal Contractor


  • Occupational Certificates and Training
  • Juris Doctor
  • Bachelor of Arts
  • Associate of Science

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