Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Analytical and Critical Thinking
Self-Motivated
Data Entry
Attention to Detail
Problem-Solving
MS Office
Organization and Time Management
Interpersonal Communication
Planning and Coordination
Excellent Communication
Active Listening
Flexible and Adaptable
Teambuilding
Decision-Making
Work History
03/2022 to Current
Business AnalystAmerican Heart Association – Ocala, FL,
Conducted interviews with key business users to collect information on business processes and user requirements.
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
07/2018 to 03/2022
Software Quality Assurance Analyst Taylor Corp – Dallas, TX,
Converted Type program into new operation systems and monitored outcome for effective change management.
Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
Documented testing procedures for developers and future testing use.
Tested functional and compatibility of new programs or updates in comparison to existing applications.
Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Identified and tracked defects with Software and supported developers in resolving problems by completing additional tests.
Operated under Agile and Scrum frameworks to complete releases every Timeframe and well-organized sprints.
Advised developers on problems with databases, performance and other issues.
Debugged code and located root causes of problems by reviewing configuration files and logs.
Completed in-depth usability testing on Windows, Android and iOS mobile devices.
Performed Type, Type and Type tests on modules and full software implementations for more than Number projects per year.
Implemented use of Type and Type tools to illustrate project features and requirements.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Troubleshot with end-users and development teams to reproduce, investigate and debug software.
Improved product usability Number% by creating feature enhancement requests and performing systems analysis on existing products.
Wrote technical documentation to expedite new team member training, successfully training Number new team members in Year.
Interacted with software application developers and customer service teams to clarify design specifications, test requirements, and address defect resolutions.
Provided technical support during software installation and configuration.
Used Software to report, track and monitor defects.
Identified development issues by using various Type and Type testing techniques.
Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
Documented testing procedures for developers and future testing use.
Tested functional and compatibility of new programs or updates in comparison to existing applications.
Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Identified and tracked defects with Software and supported developers in resolving problems by completing additional tests.
Operated under Agile and Scrum frameworks to complete releases every Timeframe and well-organized sprints.
Advised developers on problems with databases, performance and other issues.
Debugged code and located root causes of problems by reviewing configuration files and logs.
Completed in-depth usability testing on Windows, Android and iOS mobile devices.
Performed Type, Type and Type tests on modules and full software implementations for more than Number projects per year.
Implemented use of Type and Type tools to illustrate project features and requirements.
08/2015 to 11/2016
Patient Care CoordinatorAsembia – City, STATE,
Worked closely with patients to deliver excellent and direct individualized patient care.
Delivered excellent patient experiences and direct care.
Maintained confidentiality of patient data and condition to safeguard health information.
Worked with patients to schedule tests and procedures.
Established rapport and relationships with patients and external partners to cross-train and support medical staff.
Upheld confidentiality requirements and regulatory compliance guidelines.
Reviewed each step of patient care and made proactive adjustments to avert issues.
Reviewed medical charts and served as liaison between patient, doctor and hospital.
Managed prescriptions by sending electronic requests for new medications and refills.
Completed documentation of care, hospital actions and patient activities.
Updated documentation and reports detailing patient activities, care actions and hospital determinations.
Developed strategic relationships with general practitioners and coworkers to build strong network.
Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
Sent and handled electronic requests for new medications and medication refills.
Resolved problems with communication and billing to foster seamless services.
Performed as subject matter expert for case management processes.
Provided subject matter expertise in case management and related procedures.
Education
Expected in 05/2015 to to
Bachelor Of Science: Biology Montclair State University - Montclair, NJ GPA:
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