business analyst resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 9XXX5 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Master of Business Administration (MBA) graduate with 5.5 years of professional experience as a Senior Business Analyst. Certified Salesforce Administrator (ADM 201) with experience working on Lightning and Classic Salesforce environments. Implementation experience on Oracle Sales Cloud and Oracle Incentive Compensation for clients across USA. Highly motivated individual and accomplished Business Analyst with experience leading cross functional teams in the development documentation and delivery of process innovations driving the attainment of business goals.

  • Skillful hands on experience in Salesforce on the Users Setup, Company Profile, Security & Access (Profiles, Roles, Sharing Settings, and Permission Sets), Standard and Custom Objects., Activity & Data Management, Analytics (Reports & Dashboards), Workflow Rules and Approval Processes.
  • Project Management experience during Software Development Life Cycle (Agile Methodology)
  • Liaison between the Business and Development team to analyze the Business Problems and provided appropriate solutions.
  • Prepare Business Requirement documents (BRD) - Functional and Non-Functional specifications, User Stories, Workflow/Process diagrams.
  • Develop Test use Cases and Test Plans for the Business Acceptance Testing (BAT) and User Acceptance Testing (UAT).
  • Strong analytical, technical and problem-solving skills.
  • Dedicated team leader with the ability to instill creative collaboration and establish clear lines of communication to achieve projects goals.
  • Skilled in MS Office products such as Microsoft Office Suite, Outlook, & Agile Software Development Methodology.
Work History
Business Analyst, 05/2019 - Current
Grubhub Sun Valley, NV,

Products – MY Deal Manager (MDM) & Annual Contract Value (ACV)

  • Working as a Business Analyst on the Quoting side for Cisco Commerce applications.
  • Understanding the current flow of different types of Deals in Cisco and analyzing ways to enhance the MDM system for better use by Cisco Finance personas.
  • Understand the current systems and tools for the Sales Crediting, Coverage and Compensation in Cisco.
  • Working on the ACV (Annual Contract Value) product for compensation of the sellers annually.
  • Work on the Cisco tool used for Sales crediting of the Direct and Renewal Managers on the transactions.
  • Thus ensuring, that the transactions which have passed through various Cisco systems are enriched with the right set of attributes before going into Oracle Incentive Compensation tool.
  • Reporting - Adhoc and Canned reports using SAP BI tool to validate orders from various Order management applications show the correct output.
  • Preparing the Workflow process diagrams for the approval flow in the application where all the Crediting rules are maintained.
  • Working in Agile Methodology, daily scrum calls with team and using SDLC tools like JIRA & Rally.
  • Work with stakeholders in Requirements Gathering, collaborating among Business and Development team to analyze, troubleshoot and facilitate issue resolution by suggesting techno-functional workarounds.
  • Acting as a liaison between the Business and Development team
  • Using SQL to pull data and do some data analysis using Microsoft excel, Pivot tables.
  • ·Writing User stories, Test cases and Defects in JIRA and Rally
Oracle Sales Cloud Consultant/Business Analyst Specialist, 12/2018 - 04/2019
Grubhub Sunol, CA,
  • Understand their current systems which are being used for Incentive Compensation calculations.
  • Followed Agile Software Development Methodology
  • Involved in Requirement gathering sessions, helped in Solution generation during various phases of implementation.
  • Writing User Stories and maintaining them in JIRA.
  • Integrate the current system with the Oracle Incentive Compensation by extracting the data from the current systems and processing them to OIC acceptable format.
  • Integrating OIC with the current Payment systems used, thus transforming data into Payment systems acceptable format.
  • Deciding on how the Business Units need to be setup in the Company based on which the Compensation plans can be designed for the Sales representatives.
  • Setting up the various Parameters in the Incentive Compensation application for the functionality of the application as per the business requirements, like Calendars, Currency, Credit Rules, Classification rules.
  • Import of Transactions, Participants, Participant Goals and Participant details.
  • Setting up of Credit Rules and Classification Rules in the application.
  • Setting up the Compensation plans as per the business requirements
  • Setting up Payment Parameters and Creation of Payment Batches, Payment Plans and Pay groups.
  • Hands on experience in configuration activities for Classification Rules, Credit Rules, Various components of Compensation Plans, Descriptive Flex fields/Lookups, Managing Transactions, Importing Participants & Transactions, Pay Group, Payment Batch, Payment Plans.
  • Writing Test cases and maintaining the Defects in JIRA during BAT Sessions.
  • Involved in the User training for the OIC application to make them familiar on how they can go into the tool and approve the Pay sheets for the Sales representatives.
Oracle Sales Cloud Consultant/Business Analyst Specialist, 12/2017 - 11/2018
Vertiv Co City, STATE,
  • Constructing Problem statement and identifying the root cause.
  • Requirement gathering and writing well-formed User Stories
  • Solution generation while also identifying the risks involved.
  • Followed Agile Software Development Methodology
  • Setup Business Unit, Geography, Calendar, Currency in Oracle Sales Cloud.
  • Usage of Out of the Box and Customer Auxiliary dimensions in Territory Management module of Oracle Sales Cloud application.
  • Setup of the various tasks for Territory Mapping and Territory dimensions depending on the Business requirements.
  • Preparation of Territory Import files for importing the Territory structure in the application.
  • Testing of scenarios for Leads and Opportunity assignment with Territories.
  • Setting up the Lead Rules for Scoring, Ranking and assignment of the Leads in Sales Cloud application.
  • Usage of Groovy Scripting to extend the Oracle Sales Cloud application.
  • Hands on experience of Working with Leads, Opportunities, Accounts, Security Setup.
Business Analyst, 05/2016 - 11/2017
Infosys City, STATE,
  • Participated in the Requirements Gathering & Assessment sessions with various stakeholders. Assess the impact on the other systems.
  • Acted as a liaison between the Business and Development team to analyze the Business Problems and designing appropriate solutions.
  • Writing detailed User Stories and Test cases during the BAT phase.
  • Followed Agile Software Development Methodology
  • Ensure the Attendance System of the Infosys companies follows the Policy and the Labor Laws of that country and automation is brought about for all Infosys companies.
  • Leave & Attendance Automation – Saved approximately 15 minutes of time for Business when business is to provide clearance to one employee from company.
  • Bringing change in the Working Hours Policy of Infosys Ltd. Suggested business with changes and implemented the final solution.
MBA: , Expected in
Panjab University - Chandigarh, India,
Status -
  • Salesforce Certified Administrator (ADM 201)
  • Functional training on Oracle Sales cloud (CRM) conducted by Oracle
  • SQL and Python

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Resume Overview

School Attended

  • Panjab University

Job Titles Held:

  • Business Analyst
  • Oracle Sales Cloud Consultant/Business Analyst Specialist
  • Oracle Sales Cloud Consultant/Business Analyst Specialist
  • Business Analyst


  • MBA

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