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Business Analyst Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations.

Skills
  • 13 years Oracle E-Business Suite subject matter expert
  • 6 years of Business Analyst Experience
  • 1 year 8 months of Salesforce subject matter expert
  • Experienced in Analysis, Research, Process Improvement
  • Experienced in Reporting and Data Analytics
  • Experienced with SQL Developer
  • Highly experienced in Microsoft Office Suite
  • Highly experienced in presenting, training and advising on processes and procedures
Experience
Business Analyst, 10/2019 to Current
Hcl Technologies Ltd.Douglas, NE,
  • Manages projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Continually evaluates, researches, develops solutions using evolving methodologies and keep pace with new enhancements and technologies.
  • Participates in continuous improvement activities and projects and assists in creating a culture of continuous improvement with the end user.
  • Gathers and analyzes data in support of continuous improvement projects and enhancements, systems requirements, and business cases.
  • Leads in daily activities, enhancements and testing.
  • Serves as a liaison regarding technical and functional business applications.
  • Delivers overall Service Center performance reporting and metrics.
  • Establishes consistent performance metrics to evaluate performance.
  • Prepares data analytic reports including dashboards for use by stakeholders and decision-makers using graphs, charts, and tables.
  • Tracks, monitors, and reports on defined service level agreements with customers.
  • Utilizes analytical skills to identify and solve problems.
  • Extracts, monitors and reports on data pulled from case management system (CMS), knowledge base (KB) and prepares technical documentation including interpretation of business requirements and business process flows.
  • Participates in train-the-trainer workshops and educate shared services staff as part of the training and implementation phase.

Projects Completed Include:

  • Salesforce Implementation
  • Contact Tracing
  • Google Analytics Integration

Projects in Process Include:

  • Salesforce Community website enhancement
  • Platform license development
  • Continuous Salesforce configuration and process improvement.
IT Business Analyst, 08/2015 to 10/2019
Icf International, IncWaldorf, MD,
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Leading ongoing reviews of business processes and developing optimization strategies.
  • Conducting meetings and presentations to share ideas and findings.
  • Performing requirements analysis.
  • Documenting and communicating of results.
  • Effectively communicating your insights and plans to cross-functional team members and management.
  • Ensuring solutions meet business needs and requirements.
  • Performing user acceptance testing.
  • Managing projects, developing project plans, and monitoring performance.
  • Updating, implementing and maintaining procedures.
  • Prioritizing initiatives based on business needs and requirements.
  • Serving as a liaison between stakeholders and users.
  • Managing competing resources and priorities.
  • Monitoring deliverables and ensuring timely completion of projects.
  • Reviewing and editing SQL code when needed.
  • Taleo Recruiting/TCC recurring maintenance.

Projects Completed Include:

  • Created and Implemented Human Resources Organizational Hierarchy within Oracle E-Business Suite.
  • Taleo Recruiting and Taleo Connect Client (TCC): Implementation and recurring maintenance.
  • Oracle Cloud upgrade.
  • Virtual Card.
  • ILab Solutions.
  • Identity Management

Projects Worked on Include:

  • Applaud Solutions
  • Taleo Social Sourcing
  • Taleo Onboarding
Client Care Support Team Supervisor, 02/2008 to 08/2015
West Virginia UniversityCity, STATE,

Systems and Processes:

  • Project Lead for WVU’s Applicant Management System and WVU Human Resources website.
  • Developed new electronic processes to better utilize efficiencies within Human Resources and Employment.
  • Process improvement.
  • Managed and developed analytics daily within Oracle E-Business Suite, Applicant Management System and Access Databases.
  • Project Lead of the Applicant Management System (AMS) implementation.
  • Defined and Assisted in the implementation of Taleo Application Management System (first WVU online applicant system).

Background Check Program:

  • Administrator for the background check program.
  • Implemented 2 background check vendors.
  • Managed 2 background check RFP processes.
  • Ensured the process was streamlined.
  • Advised Recruiters.
  • Managed Children on Campus Process.
  • Managed Hiring of Minors Process.

Supervisor:

  • 5 years of management experience.
  • Managed 6 employees.
  • Managed customer service team and HRIS System Admin group in the current WVU Applicant Management System (AMS).
  • Managed the Records Retention/Management for 26,000 confidential employee and job records.
  • Managed the analytical and customer service team.
  • Managed the job posting processes for all positions.
  • Managed social media for employment purposes.
  • Responsible for hiring and terminations of employees.
  • Managed employee relations with employees.
  • Prepared job descriptions for positions within the managed group.
  • Assessed, interviews and evaluates prospective candidates.
Education and Training
Bachelor of Arts: Sociology/Anthropology - Social Inequality, Expected in
West Virginia University - Morgantown, WV,
GPA:
Business Analyst Certificate: , Expected in
Duke University - ,
GPA:
Blue Administrator Certification: , Expected in
Explorance Academy - ,
GPA:

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  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • West Virginia University
  • Duke University
  • Explorance Academy
Job Titles Held:
  • Business Analyst
  • IT Business Analyst
  • Client Care Support Team Supervisor
Degrees
  • Bachelor of Arts
  • Business Analyst Certificate
  • Blue Administrator Certification

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