Business Analyst Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations.

  • 13 years Oracle E-Business Suite subject matter expert
  • 6 years of Business Analyst Experience
  • 1 year 8 months of Salesforce subject matter expert
  • Experienced in Analysis, Research, Process Improvement
  • Experienced in Reporting and Data Analytics
  • Experienced with SQL Developer
  • Highly experienced in Microsoft Office Suite
  • Highly experienced in presenting, training and advising on processes and procedures
Business Analyst, 10/2019 to Current
Hcl Technologies Ltd.Douglas, NE,
  • Manages projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Continually evaluates, researches, develops solutions using evolving methodologies and keep pace with new enhancements and technologies.
  • Participates in continuous improvement activities and projects and assists in creating a culture of continuous improvement with the end user.
  • Gathers and analyzes data in support of continuous improvement projects and enhancements, systems requirements, and business cases.
  • Leads in daily activities, enhancements and testing.
  • Serves as a liaison regarding technical and functional business applications.
  • Delivers overall Service Center performance reporting and metrics.
  • Establishes consistent performance metrics to evaluate performance.
  • Prepares data analytic reports including dashboards for use by stakeholders and decision-makers using graphs, charts, and tables.
  • Tracks, monitors, and reports on defined service level agreements with customers.
  • Utilizes analytical skills to identify and solve problems.
  • Extracts, monitors and reports on data pulled from case management system (CMS), knowledge base (KB) and prepares technical documentation including interpretation of business requirements and business process flows.
  • Participates in train-the-trainer workshops and educate shared services staff as part of the training and implementation phase.

Projects Completed Include:

  • Salesforce Implementation
  • Contact Tracing
  • Google Analytics Integration

Projects in Process Include:

  • Salesforce Community website enhancement
  • Platform license development
  • Continuous Salesforce configuration and process improvement.
IT Business Analyst, 08/2015 to 10/2019
Icf International, IncWaldorf, MD,
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Leading ongoing reviews of business processes and developing optimization strategies.
  • Conducting meetings and presentations to share ideas and findings.
  • Performing requirements analysis.
  • Documenting and communicating of results.
  • Effectively communicating your insights and plans to cross-functional team members and management.
  • Ensuring solutions meet business needs and requirements.
  • Performing user acceptance testing.
  • Managing projects, developing project plans, and monitoring performance.
  • Updating, implementing and maintaining procedures.
  • Prioritizing initiatives based on business needs and requirements.
  • Serving as a liaison between stakeholders and users.
  • Managing competing resources and priorities.
  • Monitoring deliverables and ensuring timely completion of projects.
  • Reviewing and editing SQL code when needed.
  • Taleo Recruiting/TCC recurring maintenance.

Projects Completed Include:

  • Created and Implemented Human Resources Organizational Hierarchy within Oracle E-Business Suite.
  • Taleo Recruiting and Taleo Connect Client (TCC): Implementation and recurring maintenance.
  • Oracle Cloud upgrade.
  • Virtual Card.
  • ILab Solutions.
  • Identity Management

Projects Worked on Include:

  • Applaud Solutions
  • Taleo Social Sourcing
  • Taleo Onboarding
Client Care Support Team Supervisor, 02/2008 to 08/2015
West Virginia UniversityCity, STATE,

Systems and Processes:

  • Project Lead for WVU’s Applicant Management System and WVU Human Resources website.
  • Developed new electronic processes to better utilize efficiencies within Human Resources and Employment.
  • Process improvement.
  • Managed and developed analytics daily within Oracle E-Business Suite, Applicant Management System and Access Databases.
  • Project Lead of the Applicant Management System (AMS) implementation.
  • Defined and Assisted in the implementation of Taleo Application Management System (first WVU online applicant system).

Background Check Program:

  • Administrator for the background check program.
  • Implemented 2 background check vendors.
  • Managed 2 background check RFP processes.
  • Ensured the process was streamlined.
  • Advised Recruiters.
  • Managed Children on Campus Process.
  • Managed Hiring of Minors Process.


  • 5 years of management experience.
  • Managed 6 employees.
  • Managed customer service team and HRIS System Admin group in the current WVU Applicant Management System (AMS).
  • Managed the Records Retention/Management for 26,000 confidential employee and job records.
  • Managed the analytical and customer service team.
  • Managed the job posting processes for all positions.
  • Managed social media for employment purposes.
  • Responsible for hiring and terminations of employees.
  • Managed employee relations with employees.
  • Prepared job descriptions for positions within the managed group.
  • Assessed, interviews and evaluates prospective candidates.
Education and Training
Bachelor of Arts: Sociology/Anthropology - Social Inequality, Expected in
West Virginia University - Morgantown, WV,
Business Analyst Certificate: , Expected in
Duke University - ,
Blue Administrator Certification: , Expected in
Explorance Academy - ,

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • West Virginia University
  • Duke University
  • Explorance Academy
Job Titles Held:
  • Business Analyst
  • IT Business Analyst
  • Client Care Support Team Supervisor
  • Bachelor of Arts
  • Business Analyst Certificate
  • Blue Administrator Certification

Similar Resume

View All
Business Analyst
Business Analyst
Business Analyst