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business analyst application support resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Senior Business Analyst, offering 23 years of experience as a senior-level Business Analyst and Information Technology developer in the energy and medical sectors, incorporating both analytical and technical aspects of project scope, with expertise in analysis, design, development, training and implementation stages of various large and small-scale applications as well as full life cycle development.

Skills
  • Requirements gathering & analysis
  • User Acceptance Testing
  • KPI Dashboards & Scorecards
  • ERP: Power BI, IBM Cognos
  • Project Management
  • KPI Dashboards & Scorecards
  • Agile, Kanban & Waterfall
  • Microsoft TFS
  • TECHNICAL SKILLS:
  • SAP Business Objects
  • SAP Crystal Reports
  • C# (Basic); VB.NET; Visual FoxPro 5/6
  • Microsoft SSRS, SSIS, SSMS
  • ASP.NET & MVC 4; IIS; JavaScript, XML (Basic)
  • Visual Studio Team Services
  • MS Access; SQL/Server 2012, 2008, 2005
Experience
BUSINESS ANALYST & APPLICATION SUPPORT, 02/2018 to 04/2021
Labur Professional StaffingKittery, ME,
  • Project manager for a new NLP platform that let companies tap into their unstructured data.
  • Collaborated with stakeholder groups across the organization to ensure business processes and user requirements for refining and EO customer clients worldwide.
  • Worked as liaison between customers and offshore technical staff to implement product feature improvements that improved product marketing and process evaluation.
  • Built out the data, customer UI design, reporting infrastructure from the ground up using Power BI to provide real-time insights into the product, marketing and business sale sales predominately in STEM.
  • Managed project through status meetings, weekly reports and tracking issues via Microsoft Teams.
  • Documented design and process improvement for customer contract approval and technical staff development.
  • Drove the system integration, user acceptance testing and product documentation for enterprise implementations.
SENIOR PROGRAMMER ANALYST, 03/2004 to 06/2017
Cleveland ClinicAberdeen, OH,
  • Provided analytical and programming expertise in support of cross-functional business units, including A/P, HR, Legal, Division Order, Document Imaging, Excise Tax, Land, Law, and Risk and Trading departments.
  • Collaborated daily with staff in these areas to identify and prioritize response to requests based on critical needs.
  • Lead disaster recovery simulations and planning.
  • Developed and lead instructional software training.
  • Converted Zytax client application to web-based Avalara software for Excise Tax department, working solo with vendor for over a year across full life cycle to finalize software customizations.
  • Implemented upgrades for accounting data and continued to support clients to ensure upgrades to applications were obtained and applied.
  • Additionally, supported and maintained Documentum imaging system.
  • Implemented upgrades and provided support for Interwoven’s document management system for the Law department.
  • KEY ACCOMPLISHMENTS:.
  • Was key contributor on a team of four, executing a major redesign of Visual Basic 6 into a web application in 2015-2016, with oversight of design of VB.Net and ASP.NET’s MVC development, utilizing third party developer tools from Telerik and Agile Scrum methods for entire development while maintaining SOX compliance.
  • Played instrumental role as key programmer analyst on a team of two in 2004-2005 to implement Documentum, a new document imaging software and hardware for tracking legal documentation.
  • Then, upgraded in 2013 and incorporated Interwoven worksite application.
  • Continued to improve network capabilities and speed by implementing upgraded servers in 2016-2017.
  • SOFTWARE: Avalara Excise Tax Reporting; Crystal Reports 9 & 11; SQL reporting Services; Documentum; MS Visual Studio.NET 2008; MS Office Suite, Microsoft VSTS, Team Foundation Server.
SENIOR ANALYST PROGRAMMER, 12/1998 to 12/2003
G4sStockton, CA,
  • Developed and maintained full life cycle applications for the crude oil Risk Management system, including serving as project manager leading or supporting end users and analysts in a crude oil energy trading environment, development and maintenance to the crude oil and natural gas position trading and nomination system written in Visual FoxPro 5/6.
  • Responsibilities included application changes, nightly processing, data evaluation, and user support and data importation through MS SQL Server 7.0, along with administration of Kiodex risk management system.
  • Developed interface between Link Energy’s contract administration system and Kiodex’s risk management system.
  • Developed an ASP.Net web application to send XML data to a vendor, to gather trading and pricing data via DTS and stored procedures of SQL 7 and Visual Basic 6 programs.
  • Oversaw document image software application design for 35 applications and processes for A/P, EPA, Contract Administration, HR, Legal, Crude Oil Leases, along with security administration for over 200 users.
Accomplishments
  • Developed a marketing and business analytic tool using Microsoft Power BI for an oil/chemical client.
  • Implemented Agile Scrum methods for project development utilizing Microsoft Teams.
Education and Training
BACHELOR oF SCIENCE DEGREE: Computer Science / General Business, Expected in
UNIVERSITY OF CENTRAL OKLAHOMA - EDMOND, OK
GPA:
AGILE SCRUM Training: Completed One-week Comprehensive Course Utilizing , Expected in 2015
Plains - Houston, Texas,
GPA:
COGNOS 8 BI Report STUDIO: Completed One-week Comprehensive Course Designing , Expected in 2015
The Fetus Group - The Woodlands, TX,
GPA:
ASP.NET MVC & VB.NET: Completed One-week Comprehensive Course For Each., Expected in 2014
HOTT Training - ,
GPA:

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Resume Overview

School Attended

  • UNIVERSITY OF CENTRAL OKLAHOMA
  • Plains
  • The Fetus Group
  • HOTT Training

Job Titles Held:

  • BUSINESS ANALYST & APPLICATION SUPPORT
  • SENIOR PROGRAMMER ANALYST
  • SENIOR ANALYST PROGRAMMER

Degrees

  • BACHELOR oF SCIENCE DEGREE
  • AGILE SCRUM Training
  • COGNOS 8 BI Report STUDIO
  • ASP.NET MVC & VB.NET

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