Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Available Nights, Weekends and Holidays
Strong Communication and Interpersonal Skills
Special Assignments
Ability to Lift 40 Pounds
Meeting Sales Goals
Rewards Programs
Building Customer Loyalty
Adaptable and Flexible
Store Policies and Procedures
Exceeding Customer Expectations
Work History
06/2020 to 08/2022
BudtenderUrbanleaf – La Mesa, CA,
Maintained strict inventory controls for regulatory compliance across dispensary operations.
Sold flowers, concentrates and edibles in fast-paced environment.
Read industry publications to maintain knowledge on current and future bud trends.
Answered questions about medicinal and recreational uses and effects and qualities of different strains.
Restocked supplies and arranged displays.
Checked guests' photo identification for validity and age requirements.
Managed high volume of cash with Number% accuracy rate.
Monitored customers for signs of security concerns and escalated issues to management.
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Type and Type products.
Managed efficient cash register operations.
Increased business sales utilizing Product or Service knowledge.
Prioritized helping customers over completing other routine tasks in store.
Stocked merchandise, clearly labeling items and arranging according to size or color.
Processed accurate credit, debit, check and cash sales transactions for more than Number customer orders per day.
Built customer loyalty and retention by delivering excellent shopping experiences.
02/2015 to 08/2019
Sales AssociateThe Hon Company – Silvis, IL,
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to build rapport and loyalty.
Increased sales by offering advice on purchases and promoting additional products.
Solved customer challenges by offering relevant products and services.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Recommended accessories and complementary purchases to boost revenue.
Maintained customer satisfaction with quick and professional handling of product returns.
Maintained records related to sales, returns and inventory availability.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Provided positive first impressions to welcome existing, new and potential customers.
10/1991 to 08/2001
General ManagerAimbridge Hospitality – Cerritos, CA,
Prepared annual budgets with controls to prevent overages.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Developed and maintained relationships with customers and suppliers through account development.
Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
Performed statistical analyses to gather data for operational and forecast team needs.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Identified trends in customer marketplaces to develop valuable solutions.
Evaluated suppliers to maintain cost controls and improve operations.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Developed effective business plans to align strategic decisions with long-term objectives.
Implemented operational strategies and effectively built customer and employee loyalty.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Introduced new methods, practices and systems to reduce turnaround time.
09/2001 to 07/2015
Account ExecutiveInk – New York, NY,
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Trained clients on product features and updates to secure buy-in.
Identified customer needs to achieve service levels that met and exceeded expectations.
Created and executed account strategies to translate organizational goals into client activities.
Distributed marketing materials to existing and prospective clients to promote products and services.
Leveraged CRM to collect, organize and manage sales data and customer information.
Attended networking events to build relationships and identify sales opportunities.
Gained understanding of goals, objectives and processes to meet client business needs.
Executed successful sales strategies to convert leads into customers.
Managed sales cycle to maintain solid customer base.
Resolved issues promptly to drive satisfaction and enhance customer service.
Cross-sold products and services to clients to secure additional business and grow revenue streams.
Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
Serviced accounts and proposed new products and services to maximize revenue.
Designed program and maintenance plans to monitor product inventories.
Gathered information from clients to secure accounts, verify payment and identify special requirements.
Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
Presented product concepts and offerings to meet client specifications and preferences.
Met and exceeded service level goals to achieve standards and expectations.
Collaborated with internal teams to develop account strategy.
Qualified leads, built relationships and executed sales strategies to drive new business.
Cold called, canvassed and obtained referrals to develop sales pipeline.
Communicated between internal and external stakeholders, clients and vendors.
Prepared forecasts to gain understanding of measures needed to grow business.
Prepared additional quotes for current clients to upsell products and services.
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