Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Experienced in customer service with over 12 years of experience in customer service and sales positions, Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Customer assistance
POS Systems
Point of Sale Knowledge
Liquor Law Compliance
Identification Checks
Cash Drawer Management
Bagging and Packaging
Product and Service Sales
Refund Handling
Maintaining Store Appearance
Till counting
Cleaning and sanitizing
Sales expertise
Refunds and exchanges
Product knowledge
Customer Relations
Written and verbal communication
Basic math skills
Work History
Budtender, to Livwell – Garden City, CO,
Answered questions about medicinal and recreational uses and effects and qualities of different strains.
Weighed, prepared and packaged different types of products.
Packaged regulated products in appropriate exit containers.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Managed efficient cash register operations.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Listened to customer needs and desires to identify and recommend optimal products.
Provided exceptional services and pleasant shopping experiences to retail customers.
Created inviting environment for customers by maintaining store organization and cleanliness.
Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
Sales Associate, to Forward – Manchester, NH,
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Provided positive first impressions to welcome existing, new and potential customers.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Maintained customer satisfaction with quick and professional handling of product returns.
Processed product returns and assisted customers with other selections.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked flexible schedule and extra shifts to meet business needs.
Sales Associate, to Forward – Nashville, TN,
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Helped customers complete purchases, locate items and join reward programs.
Operated POS terminals and cash drawer balancing.
Connected with customers to support positive transaction experiences and address service concerns.
Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Created stunning displays to capture customer attention. and increase sales.
Encouraged customers to find accessories and other upsell items to complete ensembles.
Cleaned, closed and secured store at end of shift.
Pressed and folded items upon arrival in store to increase visual appeal.
Dressed and accessorized mannequins to highlight featured clothing and accessories.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier, to Baptist Community Services – Amarillo, TX,
Pleasantly greeted customers and provided prompt and courteous service.
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Checked identification for proof-of-age for alcohol and tobacco sales.
Used POS system to enter orders, process payments and issue receipts.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card and check transactions to complete customer purchases.
Maintained current knowledge of store promotions and highlighted sales to customers.
Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma: , Expected in 06/2010 Taconic High School - Pittsfield, GPA:
No Degree: , Expected in Berkshire Community College - Pittsfield, MA GPA:
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