Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of communicating with others, with a strong desire to learn, grow and excel in. Experienced customer service representative with over 10 years of experience in working with an abundance of individuals. Excellent reputation for resolving problems and improving customer satisfaction.
-Prepare Bridal Suite for guests that will be utilizing it; Greeting Bride, Groom, Bridal Party, Family and/or hosts
-Ensure I'm with the bride, groom, GOH at all times for the duration of the event to help with anything they need including assistance with attire needs?
-Responsible for setting up banquet room as instructed to include linen, service and glassware
-Oversee that service goes off without any issues while being in charge of floor staff. Making sure they are in uniform, serving clients in an efficient and friendly manner
-Reset banquet room according to Supervisors specifications to ensure the readiness of the room for the next event
-Attend roll call meetings, before events to learn functions particulars, including guest and venues expectations.
-Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
-Handled insurance and billing issues for personal, commercial and disability insurance policies
-Answered phone calls and helped clients with issues regarding accidents, claims, billing along with various customer service related problems
-Assisted with billing, uploaded payments; calling clients at risk of cancellation and generating billing notices
-Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
-Produced information for quotes; processed policy changes; prepared Insurance Identification Cards for vehicles
-Consulted with over 20 insurance carriers to assist with client issues and clarified information for policies
-Processed Motor Vehicle Reports on clients
-Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
-Performed administrative tasks, including policy renewal and record retention.
-Supported customers in insurance application completion while liaising between company and client.
-Aided in facilitating and leading a therapeutic group of children ages 9-13 years old activities after-school, evenings and weekends at 5 elementary schools
-Structured and supervised a wide range of activities within the program (problem initiatives, rope courses, rock climbing, backpacking, community service)
-Collaborated in helping children build self-esteem, judgment and decision-making skills, communication skills, conflict resolution, pro-social peer affiliation and family team building
-Facilitated outdoor trips and groups with at-risk adults age 18 and older, in addition to adolescences ages 12-16 years old
Integrated various programs, utilizing student feedback to boost organization's overall mission and objectives.
-Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
-Recorded minutes for the Student Government meetings twice a week
-Communicated minutes taken during the meetings via SA website
-Distributed to all Student Government participants
-Engaged in Student Government training sessions and community service events while forming relationship with the other members
- Enforced and abided by Roberts Rules of Parliamentary Procedure
Study Abroad INT360: Greece/ Turkey
Studied and traveled throughout various cities in Turkey and Greece including: Istanbul, Canakkale, Troy, Bergama, Kudsadasi, Ephesus (Turkey) and Crete, Santorini, Athens (Greece)
May 2011
Study Abroad: Spain
Studied and traveled throughout various cities in Spain including: Madrid, Seville, Barcelona, Cordoba, Granada, and Toledo over the course of 10 days
April 2008
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