bridal and tuxedo manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Executive Summary

Experienced Retention Manager with over 15 years in the Finance industry. Strong leadership,relationship building, detail oriented skills.

Core Qualifications
  • Operations management
  • Staff training
  • Complex problem solving
  • Policy/program development

  • Sales
  • Retention Programs
  • Time management
  • Account Management
Professional Experience
02/2014 to Current
Bridal and Tuxedo Manager A.H. Belo Corporation Tulsa, OK,
  • Supervising staff and enforce compliance with company policy and procedure.
  • Instructing staff on merchandise features including new/add-on items, marking and fitting techniques, fashion trends, determining what type of garments are desired, and appropriateness of garments for particular occasions.
  • Leading customers through the sales process of selecting, coordinating and purchasing bridal and tuxedo wear.
  • Providing the highest Customer Service standards while maintaining a professional demeanor and personal presentation at all times.
  • Maintaining the company's visual merchandise standards for the entire store, including general housekeeping cleanliness.
  • Overseeing all store operations including the Tuxedo rental program, Bridal program and the Alterations Department.
  • Utilizing company resources to generate traffic to maintain customer contact and to build their stores’ book of business.
  • Opening and/or closing of store.
2006 to 02/2013
Retention Manager Outfront Media Inc Spokane Valley, WA,
  • Oversee office management, including accounts payable, staffing issues, phone systems, office equipment maintenance, office build outs, etc.
  • Oversee personnel activities, including the coordination of new hires and terminations, and tracking employee vacation/sick leave, preparing job descriptions, and training.
  • Ensure employees are properly acclimated with the company policy and procedures Track issues to determine problem trends as a team to develop training and procedures to minimize the recurrence of issues in the future .
  • Own the relationships for accounts in our top 1,000 list On-going consultation review of business flow process: fraud trends and patterns, custom reports and custom queries, processes and procedures Introduce and sell new company products
  • Reviewed pricing and negotiate pricing to reduce overall cost for customers.Once negotiated ensure a signed agreement is received
  • Maintained weekly/monthly/annual reports.
01/2002 to 01/2006
National Sales Coordinator East West Bancorp, Inc. Alhambra, CA,
  • Coordination of all direct sales activities for 5 Sales Managers, 40 reps, and four office staff.
  • Oversee personnel activities, including the coordination of new hires and terminations, tracking employee vacation and sick leave and writing job descriptions.
  • Ensure Sales Representatives are properly acclimated with the Company, to include providing sales rep training, training conferences, reinforcing company policy and procedures, sales rep starter packages, creating and ordering business cards, providing centralized marketing materials.
  • Oversee Office Management, including build out of new office, accounts payable processing, staffing issues, phone system, office equipment maintenance, supply ordering, etc.
  • Provide administrative support to National Sales Manager, by creating documents, organizational charts and PowerPoint presentations, and all other administrative duties.
  • Initial Contact person for Discover problem resolution.
  • Account Manager for Discovers National (large Volume) accounts Represent National Sales Manager in his absence.
01/2000 to 01/2002
Loan Processor Tdindustries, Ltd. Arlington, TX,
  • Processed Conventional, FHA, VA, and Bond Home Equity Loans, which entailed gathering documentation, process all origination paperwork, order all verifications, order appraisal, inspection reports, and supplement and review credit reports.
  • Provided Administrative support in a professional environment.
  • Implemented training course for new employees.
08/1999 to 2000
Administrative Assistant III Bank Of America City, STATE,
  • Centralization of vacation schedules, sick time, and management calendars along with any personnel issues for 80 associates.
  • Preparation and distribution of graphs associated with weekly sales production and organizational charts for each region.
  • Submitting and tracking of East Coast expense reports and bills associated with the East Coast Activities.
  • Coordination of vendor support, hardware and supply maintenance, primarily for the Melbourne office.
Expected in 1986
: Business Administration
Kee Business College - Newport News, Va

Business Administration

Expected in 1985
High School Diploma: General
Mannheim American High School - Mannheim,

Office Management, problem and customer resolution, retention, quality reporting

Community Service

Volunteer Head Coach for West Melbourne Cheer.

Volunteer Assistant Coach at Heritage High School Cheer.

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Resume Overview

School Attended

  • Kee Business College
  • Mannheim American High School

Job Titles Held:

  • Bridal and Tuxedo Manager
  • Retention Manager
  • National Sales Coordinator
  • Loan Processor
  • Administrative Assistant III


  • High School Diploma

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