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Brick Specialist Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Motivated. personable professional with multiple skill sets. Ability to quickly master new technology. Professional and tactful relationships with customers and management.  Energetic and goal oriented.  
Highlights
  • Marketing and Sales
  • Problem Solving
  • Accounting
  • Bookkeeping
  • Highly organized
  • Ability to accomplish multiple tasks at one time
  • Experience with MS Word, MS Excel, and MS Power Point
  • Store Inventory  

  • Experience in complex spread sheets dealing with safety and performance stats
  • Hiring and performance of associates holding them accountable to company standards.
  • Coaching, teaching and training associates on different types of equipment, and PC programs.
  • Partnering with store management to accomplish set goals.
Accomplishments

Promoted to Merchandising Execution Associate Supervisor after only 18 months of employment. Awarded several awards for reaching goals including going over 500 days without an OSHA record-able. Most recently awarded a Executive Award for delivering above and beyond customer service. Maintained a higher then 100% standard level agreement with vendors and a 95% efficiency performance rating the entire time as supervisor.  

Experience
02/2012 to Current Brick Specialist Performance Food Group | Manassas, VA,
  • Marked clearance products with updated price tags.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Processed all sales transactions accurately and in a timely fashion.
  • Informed customers about all product lines.
  • Processed shipments and maintained organized stock shelves. 
  • Built and maintained effective relationships with peers and upper management.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Communicated information to customers about product quality, value and style.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Educated customers on product.
  • Maintained visually appealing and effective displays for the entire store.
  • Helped customers select products that best fit their personal needs.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Processed an average of 50-100 transactions each day in a timely manner.
09/2011 to Current Merchandizing Execution Associate Supervisor The Home Depot | City, STATE,
  • Was promoted to Supervisor after only 18 months of employment
  • Printed various labels and tags for all merchandise.
  • Built effective relationships with each store manager and vendor to develop superior customer satisfaction
  • Effectively communicated and coordinated execution of the planogram with store management and vendors. 
  • Conducted staff meetings with personnel to introduce new merchandise, company policy, and company procedures.
  • Upheld stock levels and proper pricing for multiple product lines. Organized and located inventory and updated store spreadsheets.
  • Supervising a team from 8-12 associates
  • Analyzing Safety reporting, and executing actions to correct trends
  • Analyzing Store and performance reporting and executing actions to correct trends.
  • Managed multiple projects at a time, large and small
  • Offered direction and gave constructive feedback to motivate team members.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Educated customers on product and service offerings.
  • Maintained visually appealing and effective displays for the entire store.
  • Helped customers select products that best fit their personal needs. Answered customers’ questions and addressed problems and complaints in person and via phone.  
04/2010 to 02/2011 Route Delivery Driver Dr. Pepper/Snapple Group | City, STATE,
  • Resolved customer complaints and adjusted orders.
  • Established long-term customer relationships through prompt and courteous service.
  • Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
  • Presented customers with bills and receipts and collected payments for goods delivered.
  • Picked up and delivered cargo in a tractor-trailer using knowledge of roads, highways and interstates.
  • Built product displays
  • Collected, counted, and recorded payment from customers, maintained customer orders and inventory on the truck through handheld computer
  • Established and maintained excellent professional relationships with managers.
01/2008 to 09/2009 Customer service manger Schwan's Home Food Service | City, STATE,
  • Increased route sales by 50%
  • Increased customer base by 150 active customers
  • Displayed products and made sales presentations to new and prospective customers
  • Resolved customer complaints and adjusted orders.
Education
Expected in Bachelor of Arts | Pastoral Ministries LEE UNIVERSITY, CLEVELAND, TN GPA:
Expected in 2015 Bachelor of Arts | Religious Studies Liberty University , Lynchburg, VA GPA:
Skills
  • Accounting,
  • Bookkeeping,
  • Customer Service relations
  • General Office
  • Marketing and Sales
  • Problem Solving
  • Scheduling with Kronos time manager
  • Associate conflict resolution 
  • Supervising a team 0f 8-12 Associates
  • Analyzing a safety report
  • Analyzing performance reporting
  • Fluent in MS word, MS excel, and MS power point 
  • Develops other supervisors through in-depth training
  • Covers vacations for other supervisors

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Resume Strength

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  • Measurable Results
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  • Target Job

Resume Overview

School Attended
  • LEE UNIVERSITY
  • Liberty University
Job Titles Held:
  • Brick Specialist
  • Merchandizing Execution Associate Supervisor
  • Route Delivery Driver
  • Customer service manger
Degrees
  • Bachelor of Arts
  • Bachelor of Arts

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