branch ambassador resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

A talented Branch Ambassador, with experience managing business operations in Banking. Expert employee oversight, creating a growth environment, customer relationship management and detail oriented professional seeking a new role in Process Management. I am very ambitious to learn and absorb new information, highly curious about gathering data to learn from it. I believe that the impossible is possible and like to work from every angle to get a better perspective on projects.

  • Supervised team of 8 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Microsoft Office
  • Team Management
  • Digital Communications
  • Survey Creation
  • Data Entry
  • Detail-Oriented
  • Problem Solving
  • Decision Making
  • Customer Service
  • Needs Assessment
  • Employee Newsletters
  • Community Relationship Building
Work History
Branch Ambassador, 09/2020 - Current
First Bancorp Sanford, NC,
  • Engaged with customers to establish relationships.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
  • Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
  • Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
  • Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Collaborated with engagement to achieve a higher Engagement in associates.
  • Improved operations through consistent hard work and dedication.
  • Oversaw daily operations to ensure high levels of productivity.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Assistant Branch Manager, 03/2015 - 11/2021
Ewing Irrigation Portland, OR,
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Produced performance cycles reports for bank administrators to document long-term goals and financial status.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed, reduced and controlled expenses by improving resource allocation.
  • Implemented process improvements to increase productivity.
  • Identified and capitalized on community business opportunities with effective networking.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Coached and developed branch staff by offering constructive feedback and training opportunities.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Demonstrated knowledge of branch financial products, including loans and lines of credit.
  • Developed sales strategy to meet established sales objectives.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Branch Manager, 04/2019 - 06/2021
Capital One City, STATE,
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Gathered and reviewed customer feedback to improve operations.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Increased monthly staff retention rate after implementing new training programs.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Engaged employees in business processes with positive motivational techniques
  • Assessed employee performance and developed improvement plans
: , Expected in
Thomas Nelson Community College - Hampton, VA
Status -
High School Diploma: , Expected in 06/2001
Wakefield High School - Arlington, VA
Status -
  • Certified Scrum Master
Spanish :
Native or Bilingual:
Negotiated :

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Resume Overview

School Attended

  • Thomas Nelson Community College
  • Wakefield High School

Job Titles Held:

  • Branch Ambassador
  • Assistant Branch Manager
  • Branch Manager


  • High School Diploma

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