Hardworking and reliable sales associate with strong ability in customer service. Highly organized, proactive and punctual with team-oriented mentality. Very out going and great at making customers aware and understanding of programs and promotions. I always try to help customers/ co workers in any way possible. Promoting and reaching sale goals is something that I strive to complete everyday along with pushing myself farther each day to always gain more sales.
Skills
Retail Marketing
Customer Relationship Management (CRM)
SALES
Communication
CUSTOMER SERVICE
Cash register operations
Deposit and withdrawal processing
Credit and cash transactions
Product recommendations
Payment processing
Ordering and stocking
Customer assistance
Relationship selling
Customer- and service-oriented
Outgoing personality
Experience
11/2020 to Current
Boost MobileBaptist Health South Florida – Marathon, FL,
Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Assisted customers in making payments on accounts.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Addressed inquiries, resolved customer issues and managed customer relations.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Arranged new merchandise with signage and appealing displays to encourage customer sales.
Sold various products by explaining unique features.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions.
Assisted teammates with sales-processing tasks to meet daily sales goals.
07/2017 to 06/2019
Online Grocery AssociateWALMART – City, STATE,
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
Satisfied customers with quick, accurate service under tight deadlines.
Followed application instructions closely and reviewed deliveries to minimize errors.
Listened to customer needs to identify and recommend best products and services.
03/2015 to 05/2017
Pharmacy TechnicianRITE AID – City, STATE,
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Interpreted and processed medication orders under supervision of pharmacist.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
Used 8-point check system to verify labeled prescriptions.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Maintained clean and organized pharmacy shelving and work areas.
Verified patients' identities at pickup to prevent sale of wrong medications.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Efficiently processed cash register transactions for new and refilled prescription orders.
Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
Prepared prescription labels, promoting accuracy in medication administration and dosing.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Established and updated patient profiles, medications and insurance details.
Education and Training
Expected in 06/2011 to to
High School Diploma: Skyline High School - Front Royal, VA GPA:
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