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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic Director eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Database administration
  • Budgeting and Payroll
  • Planning and Coordination
  • Operations management
  • Critical Thinking
  • Program development
  • Collaboration
  • Issues resolution
  • Staff Management
  • Creative merchandising
  • MS Office
  • Verbal and written communication
Education
Pennsylvania State University University Park, PA Expected in 05/1991 Bachelor of Science : Business Management - GPA :
Pennsylvania State University Altoona, PA, Expected in 12/1988 Associate of Science : Business Administration - GPA :
Accomplishments
  • National Association of Collegiate Stores Certification: Finances and Fiscal Operations, Collegiate Retailing Management, Mastering Open to Buy and Instore Marketing and Visual Merchandising
  • Dale Carnegie Professional Development Series Training
  • Supervised team of 15 staff members and 30 student employees
  • Promoted from Interim Director to Director within 8 months
  • Collaborated with team of 3 in the reorganization of website layout. Increase of online sales by 30%. Order turns within 48 hours.
Work History
Dickinson College - Bookstore and Central Services Director
City, STATE, 11/2018 - Current
  • Controlled costs and optimized spending via restructuring of budgets for labor, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Monitored all product inventory to ensure stock levels and databases were updated. Reduced inventory by 15% over 2 years. Focus on stock rotation and promotion of slow moving products.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Maintained proper product levels and inventory controls of merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Established and administered annual budget with effective controls to prevent overages, and support sustainability objectives.
  • Developed new store location from ground up by hiring and training efficient team.
  • Oversee operation of campus-wide Mail Center staff to include inbound and outbound distribution of mail and packages
Dickinson College - Assistant Bookstore Director
City, STATE, 10/1997 - 11/2018
  • Focused staff on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Optimized processes and supervised 35 employees, including overseeing administration, budgeting, sales and scheduling protocols.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
  • Managed daily operations while overseeing 2 locations to foster increased productivity.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Devised and executed annual purchasing plans for resale of merchandise.
  • Analyzed inventory usage and assessed trends to provide maximum coverage for each promotion and time period.
  • Documented purchasing information in Point of Sale system to maintain detailed and accurate records.
  • Performed extensive vendor and supplier research to identify cost-effective options and product availability.
  • Forecasted purchasing trends and improved merchandising strategies by analyzing collegiate and alumni trends via sell through of merchandise.
  • Represented company at national and regional trade shows.
North Middleton Township - Recording Secretary
City, STATE, 05/1999 - 01/2019
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
  • Actively listened to attendees comments and concerns, confirming full understanding before documenting.
Kmart Corporation - Softlines Assistant Store Manager
City, STATE, 06/1991 - 10/1997
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff of 10 including other department supervisors, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays and keeping premises de-cluttered
  • Assisted customers in selecting products by explaining features and benefits, discussing price points and asking open-ended questions
  • Conducted, evaluated and created cycle counts to verify accurate inventory
  • Helped customers complete purchases, locate items and promote satisfaction of products selected

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Resume Overview

School Attended

  • Pennsylvania State University
  • Pennsylvania State University

Job Titles Held:

  • Bookstore and Central Services Director
  • Assistant Bookstore Director
  • Recording Secretary
  • Softlines Assistant Store Manager

Degrees

  • Bachelor of Science
  • Associate of Science

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