(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Enthusiastic Director eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems and improving customer satisfaction.

  • Database administration
  • Budgeting and Payroll
  • Planning and Coordination
  • Operations management
  • Critical Thinking
  • Program development
  • Collaboration
  • Issues resolution
  • Staff Management
  • Creative merchandising
  • MS Office
  • Verbal and written communication
Pennsylvania State University University Park, PA Expected in 05/1991 Bachelor of Science : Business Management - GPA :
Pennsylvania State University Altoona, PA, Expected in 12/1988 Associate of Science : Business Administration - GPA :
  • National Association of Collegiate Stores Certification: Finances and Fiscal Operations, Collegiate Retailing Management, Mastering Open to Buy and Instore Marketing and Visual Merchandising
  • Dale Carnegie Professional Development Series Training
  • Supervised team of 15 staff members and 30 student employees
  • Promoted from Interim Director to Director within 8 months
  • Collaborated with team of 3 in the reorganization of website layout. Increase of online sales by 30%. Order turns within 48 hours.
Work History
Dickinson College - Bookstore and Central Services Director
City, STATE, 11/2018 - Current
  • Controlled costs and optimized spending via restructuring of budgets for labor, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Monitored all product inventory to ensure stock levels and databases were updated. Reduced inventory by 15% over 2 years. Focus on stock rotation and promotion of slow moving products.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Maintained proper product levels and inventory controls of merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Established and administered annual budget with effective controls to prevent overages, and support sustainability objectives.
  • Developed new store location from ground up by hiring and training efficient team.
  • Oversee operation of campus-wide Mail Center staff to include inbound and outbound distribution of mail and packages
Dickinson College - Assistant Bookstore Director
City, STATE, 10/1997 - 11/2018
  • Focused staff on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Optimized processes and supervised 35 employees, including overseeing administration, budgeting, sales and scheduling protocols.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
  • Managed daily operations while overseeing 2 locations to foster increased productivity.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Devised and executed annual purchasing plans for resale of merchandise.
  • Analyzed inventory usage and assessed trends to provide maximum coverage for each promotion and time period.
  • Documented purchasing information in Point of Sale system to maintain detailed and accurate records.
  • Performed extensive vendor and supplier research to identify cost-effective options and product availability.
  • Forecasted purchasing trends and improved merchandising strategies by analyzing collegiate and alumni trends via sell through of merchandise.
  • Represented company at national and regional trade shows.
North Middleton Township - Recording Secretary
City, STATE, 05/1999 - 01/2019
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
  • Actively listened to attendees comments and concerns, confirming full understanding before documenting.
Kmart Corporation - Softlines Assistant Store Manager
City, STATE, 06/1991 - 10/1997
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff of 10 including other department supervisors, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays and keeping premises de-cluttered
  • Assisted customers in selecting products by explaining features and benefits, discussing price points and asking open-ended questions
  • Conducted, evaluated and created cycle counts to verify accurate inventory
  • Helped customers complete purchases, locate items and promote satisfaction of products selected

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School Attended

  • Pennsylvania State University
  • Pennsylvania State University

Job Titles Held:

  • Bookstore and Central Services Director
  • Assistant Bookstore Director
  • Recording Secretary
  • Softlines Assistant Store Manager


  • Bachelor of Science
  • Associate of Science

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