booking manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) XXX-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Results-driven individual with track record of excelling in fast-paced office environments. Strong client relations skills and to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries.

  • Leader
  • Team Player
  • Reliable
  • Always on Time
  • Creative
  • Trustworthy
  • Project scheduling
  • Calendar coordination
  • Superb active listening abilities
  • Customer engagement and support
  • Phone inquiries
  • Service scheduling
  • Administrative duties
  • Verbal and written communication
  • Staffing assignments
  • Time management skills
  • Customer relations understanding
  • Personnel management
  • Brand development
  • Talent scouting
  • Negotiating contracts
Booking Manager, 07/2021 - Current
Delta Apparel, Inc. Phoenix, AZ,
  • Managed schedules of team of 5-15 personnel to keep shifts properly staffed.
  • Monitored workflow and schedules to ensure timely delivery.
  • Set and confirmed all customer appointments.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Developed effective scheduling processes to achieve production objectives.
  • Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.
  • Maintained client and staff roster with completed and current information.
  • Developed and maintained master staffing schedule.
  • Coordinated with supervisor and manager to develop and execute production plans.
  • Developed and updated scheduling policies covering all department activities.
  • Resolved material and manpower shortage problems quickly and efficiently.
  • Verified prices and computed totals to complete accurate invoices.
  • Entered information into system to update status reports.
  • Ordered and stocked adequate materials to avoid shortages.
  • Monitored project progress and presented status to leaders to solve productivity issues.
Event Coordinator/ Receptionist, 02/2012 - 05/2014
First State Community Bank Hayti, MO,
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Receive payment and record receipts for services.
  • Schedule appointments and maintain and update appointment calendars.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Planned, coordinated and executed weddings and special events.
  • Maintained close communication with clients to mitigate service issues.
  • Coordinated vendors, timelines and budgets for events.
  • Selected décor and event materials fitting clients' requests and vision.
Customer Service Manager, 11/2008 - 05/2012
Walmart City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Assessed customer account information to determine current issues and potential solutions.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
Loan Officer, 03/2006 - 10/2007
Weatherbys Furniture Store City, STATE,
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Performed daily maintenance of loan applicant database.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
  • Spent ample time with each applicant to break down complex information into terms that easy to understand.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Education and Training
High School Diploma: , Expected in 06/2005
Status -
: Liberal Studies, Expected in
Status -
  • Minor in Theater
  • Completed professional development in Early Childhood Education.

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Resume Overview

School Attended


Job Titles Held:

  • Booking Manager
  • Event Coordinator/ Receptionist
  • Customer Service Manager
  • Loan Officer


  • High School Diploma

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