boh manager resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Portion Control
Back of House Management
Labor and Overhead Cost Estimation
Service Delivery Management
Menu Pricing and Writing
Health Code Compliance
Supply Ordering and Management
Documentation and Recordkeeping
Managing Deliveries
Training and Onboarding
Delegating Assignments and Tasks
Money Handling
Monitoring Food Preparation
Inventory Management
Scheduling Staff
Building Maintenance
Front of House Management
Staffing and Sales Reporting
Fire Safety Regulations
Inventory Management Software
Catering Services
Sales and Marketing
Calendar and Scheduling Software
Microsoft Office
Team Leadership
Coaching and Mentoring
Experience
11/2021 to 09/2022BOH ManagerIron Hill Brewery | Newtown, PA,
Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
Led, trained and developed culinary team members to meet and exceed restaurant standards.
Directed team to expertly handle customer order requests and service issues, directly contributing to restaurant's stellar reputation across [Location].
Managed and coached [Number] direct reports, supervising cooks and support staff across different shifts.
Received, organized and rotated paper goods and food ingredients.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Trained employees on cooking techniques, safety standards and performance strategies.
Maximized team performance by training new employees on proper food handling and restaurant protocols.
Oversaw meal preparation and monitored food handling to encourage safety.
Motivated kitchen staff by establishing goals to increase productivity and quality.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Developed and implemented strategies to enhance team performance, improve processes and boost results.
Utilized various preparation and cooking methods to create menu items in accordance with recipes.
Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
09/2018 to 10/2021Customer Service RepresentativeLegends | Las Vegas, NV,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Set up and activated customer accounts.
Answered inbound calls, chats and emails to facilitate customer service.
Explained benefits, features and recommendations to maximize client retention.
Developed strong customer relationships to encourage repeat business.
Made outbound calls to obtain account information.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Used proven techniques to de-escalate angry customers during telephone interactions.
Consulted with customers to resolve service and billing issues.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
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