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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Hardworking Customer Service Representative with 7 years of experience working with guests in a 5 star environment. Trained in project and time management with extensive knowledge of Security and hospitality and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Proactive with expertise delivering support services and resolving customer demands. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Well-qualified And proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling.

Use to working in a fast pace outside environment.

Skills
  • Theft Prevention Training
  • Emergency Management
  • Crisis Intervention Training
  • Safety and Security
  • Military experience
Work History
Bike Security , 09/2014 to Current
Whole FoodsDuluth, GA,
  • Supervised grounds, employee entrances and exits and security officers on duty.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored property and investigated any areas of suspicion.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Reported suspicious activities and persons to law enforcement.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Barista, 01/2013 to 06/2014
The Goodyear Tire & Rubber CompanyLansing, MI,
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cultivated ability to recall customers' names and address each by name.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prioritized drink requests while managing interruptions.
  • Educated coworkers and customers about new products.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Tire Technician, 03/2005 to 10/2007
Discount TireCity, STATE,
  • Rotated, mounted and balanced tires on cars, trucks and vans.
  • Located and fixed tire flats with compounds or physical patches.
  • Checked tires for correct air pressures and inflated or deflated tires to meet air pressure requirements.
  • Unloaded and stacked tires in proper locations to facilitate easy retrieval for use on customer vehicles.
  • Maintained and stored tools daily to enable retrieval from proper storage locations.
  • Noted irregular tire wear and advised customer of repair or replacement options to promote vehicle safety.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Inspected vehicle tires to identify service needs and informed customer of issues to enable completion of tire services.
  • Documented tire repair and replacement activities to add to vehicles' service histories.
Education
Ged : Basic , Expected in 07/2007
Bonanza High School - Las Vegas, NV
GPA:

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Resume Overview

School Attended

  • Bonanza High School

Job Titles Held:

  • Bike Security
  • Barista
  • Tire Technician

Degrees

  • Ged

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