benefits technician resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Results-driven Operations professional with a proven track record of over 25 years in meeting and exceeding company goals. Known for implementing organized practices that optimize efficiency. Highly skilled in problem-solving and improving customer satisfaction. Thrives under pressure and adapts seamlessly to new challenges, consistently enhancing organizational brand. A decisive leader with strong project management skills and a data-driven approach

  • Project Management
  • Training & Development
  • Ad-hoc Report Analysis
  • Process Improvements
  • SAP (various ERP & CRM Systems)
  • Employee Relations
  • Research, Analytical and Critical Thinking
  • Microsoft Office Suite Proficient
  • Google Workspace
  • Organizational and time management skills.
Work History
08/2022 to Current Benefits Technician City Of Hope | , , San Francisco, CA
  • Provides support to Benefits Analyst and division management in processing benefits claims and entitlements of School District of 10K+ employees
  • Work with plan providers to correct or manage employee benefit disputes.
  • Researches accounts of employees and benefit data; make adjustments and create and/or update employees' benefits in Employee Information System for County of San Francisco and SFUSD
  • Communicate with employees, dependents, payroll personnel and other agencies, including County of San Francisco, to process or follow up insurance claims, membership enrollments, terminations, collection, accounts receivable, interface databases, and proper payroll deductions
  • Responds to routine claimant and vendor inquiries
  • Provide written and oral information to City health service representatives, and other parties involved in health benefits, leave of absence and welfare programs.
  • Process and analyze complex insurance claims and administer benefits through HSS system for certificated and classified employees; initiates, compiles, calculates and processes adjustments to member records.
  • Interact with and provide training as necessary for new hires in Empower and HSS systems, membership enrollments and terminations, processing deductions, procedure and policies
09/2019 to 07/2021 Customer Service/Sales Support Representative Sensys Networks | , , Berkeley, CA

• Provided primary support to both internal and external customers by responding to inquiries/issues through various channels (Email, Phone, Chat, Social).

• Processed Purchase Orders, Returned Material Authorization requests, and maintained records.

• Supported the Sales Team in managing Salesforce accounts for over 100+ customers.

• Maintained the current Product list and pricing in Salesforce for over 200+ items.

• Utilized social and business networking skills to effectively collaborate with CEOs, HR Manager, and multiple functions and roles within the organization.

• Produced scheduled and ad hoc reports.

08/2009 to 09/2016 Senior Sales Support Representative LeapFrog Enterprises Inc. | , , Emeryville, CA

• Created and analyzed daily, weekly, and yearly open and shipped reports to ensure the achievement of company goals.

• Managed top-tier Walmart retail accounts with year-to-date shipments of 25M+.

• Repositioned brand visibility on Retailer dot com sites by partnering with Trade Marketing to update customer sites with product images and content.

• Partnered with cross-functional teams for customer special build items by providing weekly purchase order status, customer program requirements, and historical data.

• Utilized Planogram software to submit item setups and create IBTS tags in Retail Link.

• Reduced account post-audit claims by 10%.

• Assisted the sales team in decreasing ending-inventory accounts by 17% through timely completion of customer cancellations and monitoring order history.

07/2007 to 07/2009 International Sales Support Supervisor Leapfrog Enterprises Inc. | , , Emeryville, CA
  • Supervision of sales service representatives handling Unites States, Canada, Europe, Asia and Latin American accounts
  • Management of Walmart and Target, retail accounts with year-to-date shipments totaling 50M+
  • Provided leadership, mentorship, applicable training and overall guidance for new hires, resulting in consistent yearly decrease in department chargebacks
  • Weekly performance evaluation and feedback,
  • Management and improvement of business process and procedures
  • Communicated, analyzed and assessed weekly bookings of $58M+ for U.S. accounts to identify at-risk orders
  • Ensured compliance with business standards and industry regulations to achieve 100% Sarbanes Oxley compliance
  • Supported implementation of new Oracle EBS system by testing applications, meeting with department leads, resulting in improved system performance for order management
Expected in to to | Business Management/Marketing University of Phoenix, San Francisco, CA, GPA:
Expected in to to | Project Management California State University - East Bay, Hayward, CA GPA:

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Resume Overview

School Attended

  • University of Phoenix
  • California State University - East Bay

Job Titles Held:

  • Benefits Technician
  • Customer Service/Sales Support Representative
  • Senior Sales Support Representative
  • International Sales Support Supervisor


  • Some College (No Degree)

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