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Benefits Specialist/HR Administrator Resume Example

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BENEFITS SPECIALIST/HR ADMINISTRATOR
Summary

Accomplished Human Resource Leader with over 15 years of diverse business experience. Strong HR background including benefit administration, recruitment and retention, and employee relations. Proven ability to develop and sustain relationships with associates and management at all levels. Highly organized with excellent written and verbal communication skills, and the ability to work effectively in a fast-paced work environment.Efficient [Job Title] with expertise in developing and implementing HR plans and procedures smoothly and with little guidance.Detail-oriented Human Resource Benefits Specialist with [Number] years in benefits coordination. Advocates positive relationships between employees, employers and insurance companies.Organized HR Generalist effective at record maintenance and assuring compliance with government employment regulations at all times.[Job Title] trained in both large corporate and small non-profit settings. Maintains clear lines of communication between HR staff, employees and management.

Highlights

Benefit Administration

Recruitment and Retention

Confilcit Resolution

Problem Solving/Analysis

B

  • Employment Relations
  • Leave of Absence Management
  • HR Polices and Procedures
  • HRIS applications proficient
Experience
Benefits Specialist/HR Administrator01/2012 to 01/2015City Of Norfolk, VaNorfolk , VA
  • Administered all benefit plans efficiently while adhering to regulatory and corporate deadlines.
  • Assist and support HR Director and the leadership team with handling and resolving human resource issues.
  • Managed onboarding process for all salaried employees including recruitment, background and reference checks, and other preconditions of employment resulting in positive experience for new employees.
  • Collaborated with HR Director, department managers and employees providing guidance in employment relations while adhering to company policy, mission and vision.
  • Administered benefits including medical, dental, flexible spending, 401K and COBRA, ensuring compliance and serving as primary point of contact for employees.
  • Gathered and analyzed employee data in order to process monthly billing remittance to reduce billing errors.
  • Managed all aspects of leave of absence (including short and long term disability, Family Medical Leave, and Personal Time off), including employee notifications and vendor management.
  • Created and maintained personnel files and information in HRIS system.

Reviewed federal and state laws to confirm and enforce company compliance.Conducted benefits administration for [Number] benefit-eligible employees.Designed the employee performance evaluation process and merit program.Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.Created and implemented the exit and interview program process.Advised top management on appropriate employee corrective actions.Worked with senior-level management to create fair and consistent HR policies and procedures.Created and managed more than [Number] confidential personnel records.Guided clients on how to conduct background checks and verify references.Developed more than [Number] employee handbooks, including design and layout.Conducted an average of [Number] employee exit interviews per year.Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.Supported [Number] employees at all levels, including executive leadership.

Office Manager01/2004 to 01/2011Cushman & WakefieldPortland , ME
  • Directed work flow and provided administrative support to President and CFO.
  • Managed Human Resource function for the office.
  • Provided customer service support to accounts and field sales representatives.
  • Administered human resource functions of office including payroll (Paychex), 401K program, and benefits in accordance with state and federal laws.
  • Updated administrative processes of office to eliminate redundancy and expedite workflow.
  • Implemented an improved filing system to uphold confidentiality of sensitive data.
  • Kathi Stone Page Two Improved efficiency of order-to-cash process resulting in on-time delivery of inventory and prompt payment on accounts.
  • Developed sections of order processing manual to guarantee customer satisfaction and provide outstanding customer service.
  • Managed sales levels to determine product volume adjustments and replenishments for management.
Office Manager/Account Specialist06/1998 to 06/2004REW Marketing, LLCCity , STATE
  • Provided administrative support to company President, CFO, and Sales Managers.
  • Provided customer service management to accounts.
  • Managed human resources including new hire documentation, employment files, and 401k program.
  • Negotiated the purchase of office equipment and supplies resulting in savings to company.
  • Maintained open lines of communication between vendors and sales representatives allowing for expedited product and problem resolution.
  • Managed planning calendars and funds to minimize overspending of accounts, resulting in minimum deduction balance.
  • Increased accuracy in reporting by developing and maintaining sales income tracking tool for sales managers.
Sr. Administrative AssistantBorden FoodsCity , STATE
  • Served in various administrative positions in the Sales and Marketing Divisions of.
  • Borden Foods.
  • Last position reported to V.P.
  • of Channel Sales.
Education
Bachelor of Business AdministrationMount Vernon Nazarene University
Associate Degree: Applied BusinessColumbus State Community CollegeApplied Business
Professional in Human Resources, (PHR) 2015 Society for Human Resources, (SHRM-CP) 2015
Affiliations
Complete on-going training in the areas of benefits, ADA Compliance, workers compensation and workplace safety.
Skills

administrative, administrative support, balance, benefits, billing, Conflict Resolution, customer satisfaction, customer service, delivery, documentation, filing, funds, HRIS, Human Resource, Human Resources, HR, inventory, leadership, Law, Director, Marketing, office, office equipment, payroll, Performance Management, personnel, problem resolution, Problem Solving, processes, Recruitment, reporting, Sales, vendor management, vision, workflow

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

68Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Mount Vernon Nazarene University
  • Columbus State Community College

Job Titles Held:

  • Benefits Specialist/HR Administrator
  • Office Manager
  • Office Manager/Account Specialist
  • Sr. Administrative Assistant

Degrees

  • Bachelor of Business Administration
    Associate Degree : Applied Business
    Professional in Human Resources, (PHR) 2015 Society for Human Resources, (SHRM-CP) 2015

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