LiveCareer-Resume

benefits specialist resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Certified to facilitate, via telephonic or in person consumer enrollment in insurance coverage in health care safety net programs such as Medicaid, CHIP, SNAP, and County Indigent programs. Once a year I also facilitate consumer enrollment in insurance coverage through the federal Health Insurance Marketplace. I assist with conducting a financial screening for individuals and families to determine eligibility for benefits and assist them in completing the application and enrollment process to obtain healthcare coverage.

Skills
  • Self Motivated
  • Excellent communication and customer service skills.
  • Knowledge of healthcare funding programs and eligibility standards.
  • Computer literate, with excellent keyboard skills.
  • Ability to multi-task in a fast-paced environment.
Experience
Enrollment Counselor, 01/2016 - Current
Abbvie, Inc TX, State,
  • Perform program registration for LSCC Sliding Fee Scale Discount Program in a accurate and timely manner for new and returning LSCC patients
  • Accurately identify programs for which patient may be eligible
  • Identify and gather appropriate documentation for application prior to application completion
  • Assist patients to complete appropriate applications
  • Follow-up to ensure external program application process is completed
  • Receive scheduled and unscheduled calls through Patient Navigation Center and face-to-face encounters at clinical and other settings to conduct various Program Registration functions
  • Collaborate with front office staff member to ensure program registration policy and procedures are followed and to ensure clear and effective communication to maintain patient flow through the program registration process
  • Acquire and maintain knowledge and expertise in eligibility, enrollment, and program specifications of the federal Marketplace and other programs such as Medicaid and CHIP
  • Obtain training certifications as applicable
  • Mentor newly hired employees in the benefits department and provide information regarding company policies and procedures
  • Ensure data integrity and confidentiality by observing strict regulations and procedures
  • Float to other LSCC facilities as needed and required
  • Complete all documentation in a timely, accurate and professional manner. Using Medicaider, NextGen, available insurance verification programs and other automated tools, maintain all patient documentation necessary to complete assignments
  • Other duties as assigned
Branch Supervisor, 04/2014 - 12/2015
City Of Springfield Springfield, MO,
  • Delivered prompt, accurate and excellent customer service.
  • Managed opening and closing times for the main branch.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Processed cash withdrawals.
  • Processed sales referrals and promoted bank services and products.
  • Reported daily averages and shortages to the operations department.
  • Trained employees on cash drawer operation.
  • Supplied tellers with coin and currency as needed.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Entered member transaction data into the online banking software.
  • Maintained confidentiality of bank records and client information.
  • Examined checks for identification and endorsement.
  • Encouraged employee development through training, coaching and motivational strategies.
  • Helped tellers and relationship managers with resolving customer concerns and securely handling large transactions.
Sales Associate, 02/2013 - 04/2014
Xtralease Allentown, PA,
  • Mentored personnel in company policies, product specifications, customer service and sales techniques.
  • Prepared products for sales floor and created appealing product displays.
  • Computed sales prices, totaled purchases and processed payments.
  • Trained all new sales employees on effective techniques.
  • Stocked and rotated inventory regularly.
  • Created attractive displays for merchandise to enhance sales.
  • Organized and displayed items in visually appealing manner.
  • Trained team members on security risks and loss prevention to aid in mitigating store theft.
  • Placed special orders and called other stores to find desired items.
  • Guided customers in choosing items which reflected personal style and shape.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sales Associate, 10/2012 - 02/2013
Xtralease Birmingham, AL,
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Created attractive displays for merchandise to enhance sales.
  • Organized and displayed items in visually appealing manner.
  • Evaluated and processed customer returns and helped customers make alternate sections.
  • Computed sales prices, totaled purchases and processed payments.
  • Educated customers on product and service offerings.
  • Increased purchase totals by recommending additional items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Placed special orders and called other stores to find desired items.
Education and Training
High School Diploma: , Expected in 2012
-
Stony Point High School - ,
GPA:
Status -

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Resume Overview

School Attended

  • Stony Point High School

Job Titles Held:

  • Enrollment Counselor
  • Branch Supervisor
  • Sales Associate
  • Sales Associate

Degrees

  • High School Diploma

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