benefits specialist resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Reliable Human Resources professional with many years of experience overseeing daily activities within HR department. Effectively supported recruitment, onboarding, benefits administration and other human resources functions. Strong knowledge of employment laws and outstanding conflict resolution skills.

  • Computer literacy
  • Employment and labor laws
  • Employment record verification
  • Proficient in Microsoft Word, Excel, Powerpoint, Outlook
  • Payroll support
  • Enrollment coordination
  • Invoicing audits
  • Deductions understanding
  • Benefits interpretation
  • Open enrollment
  • Employee benefits practices
  • ACA standards knowledge
Benefits Specialist, 09/2021 to Current
Abbvie, IncGarden City, NY,
  • Communicates with employees regarding their needs for leave and/or modified work schedules. Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave.
  • Handles the FMLA leave administration process from the employees initial notice of the need for leave to the return to work. This includes gathering and completing all required paperwork, determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use.
  • Maintains reasonable communication with employees on leave to facilitate smooth and timely return to work; relays communication between employees and their managers during leave within reason.
  • Advises managers and employees on the interaction of leave laws with paid time off, workers compensation, and short-term and long-term disability benefits.
  • Oversees the return-to-work process for employees returning from extended FMLA, workers compensation, or other leave(s).
  • Facilitates other leave requests, which may include accommodation requests under the ADA.
  • Administers other company time-off programs as assigned in accordance with internal policy and applicable laws.
  • Drafts and/or recommends revisions to company leave policies to ensure compliance with federal, state, and local laws and regulations.
  • Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices.
  • Preserves confidentiality of employee medical documentation and files.
  • Maintains knowledge of all applicable leave and accommodation laws including the FMLA, ADA, and state and local laws.
  • Performs other related duties as assigned.
Human Resources Administrator, 07/2016 to 09/2021
CobhamDavenport, IA,
  • Answered employee questions regarding health benefits and 401k options.
  • Built and developed lasting relationships with employees, peers, upper management and outside vendors.
  • Oversaw the benefits enrollment process by answering questions and assisting employees with login details.
  • Assisted with weekly open enrollment question and answer sessions with employees on benefit program updates.
  • Reviewed employee enrollments to verify accuracy, inputting all information into company's database.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Mentored newly hired employees in benefits department and provided information regarding company policies and procedures.
  • Worked closely with auditors on compliance testing of 401k, and 1095C plans.
  • Administered weekly payroll for using COINS OA payroll systems.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Checked accuracy and completeness of benefits applications and documents.
  • Managed employee benefits, FMLA, LOA, health programs and 401K plans.
  • Oversaw enrollment of new employees and company-wide yearly enrollment period.
  • Used Excel and math skills to calculate missed premium deductions and disability.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Organized paperwork and checked individual pages for accuracy and completeness.
Human Resources Assistant, 01/2016 to 07/2016
Dignity HealthTacoma, WA,
  • Developed and maintained training materials and benefits packets for new hires.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
Owner, 08/2009 to 12/2016
Marten TransportLa Grange, IL,
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Fully abstracted all leases and entered all pertinent information into Quickbooks management system.
  • Collected and maintained careful records of rental payments.
  • Updated tenant and unit information to keep current in housing database.
  • Created and updated marketing materials for department programs and properties.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Contacted and followed up with tenants on renewal notices.
  • Collected monthly assessments, rental fees, deposits
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Handled resident complaints and expedited all maintenance requests.
Education and Training
Associate of Applied Science: Business Administration-Human Resource Management, Expected in 05/2021 to Gaston College - Gastonia, NC,
: Mass Communications, Expected in to University Of North Carolina- Chapel Hill - Chapel Hill, NC,

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Resume Overview

School Attended

  • Gaston College
  • University Of North Carolina- Chapel Hill

Job Titles Held:

  • Benefits Specialist
  • Human Resources Administrator
  • Human Resources Assistant
  • Owner


  • Associate of Applied Science
  • Some College (No Degree)

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