Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Self-motivated Human Resources Benefits Specialist/Certified Payroll Bookkeeper demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced educational settings.

  • Benefits explanation
  • Employee benefits laws
  • New employee enrollment
  • Proficient in Munis
  • Proficient in Frontline and most time keeping software/systems
  • Proficient in all Microsoft applications: Excel, Word, Publisher, etc.
  • Relationship building
  • Proficient in documentation and reporting
  • Operational improvement
  • Team building
  • Process improvement
  • Organization
  • Customer service
  • Project organization
  • Business operations
  • Problem resolution
  • Relationship development
  • Proficient with office equipment; Fax, copier, scanners, printers, etc.
  • Proficient in IT applications
  • Data Analysis
  • Interviewing skills
Work History
Benefits Specialist, 11/2019 to Current
Akamai Technologies IncSacramento, CA,
  • Handled all incoming billing invoices for insurance vendors in a timely and organized fashion meeting all deadlines.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Directed and controlled various benefit programs, including medical, dental and vision packages.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Munis and Frontline Software.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved efficiency problems, improved operations and provided exceptional client support.
  • Increased customer satisfaction by resolving issues of uncertainty and confusion amount benefit enrollment issues.
Certified Payroll Bookkeeper, 09/2017 to Current
Boone County SchoolsCity, STATE,
  • Ran Certified payroll for 2,000+ employees, including set-up of warrant number for payroll date in Munis.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
  • Calculated and executed even pay for 2,000+ employees bi-weekly with great efficiency meeting all deadlines with incredible accuracy.
  • Employed discipline and time management to effectively resolve payroll discrepancies.
  • Oversaw day-to-day processing of payroll for 2,000+ employees, including review of timesheets and computing pay in accordance with board policies and procedures.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Calculated payroll deductions by accurately using Munis software and processed payroll to meet preset requirements.
  • Supported payroll supervisor in all departmental payroll operations by assisting with new hire processes, contract changes, termination actions, verification of general ledger (GL) account numbers, updating accruals and entering termination dates.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Processed retirement payout calculations in accordance with policy.
  • Prepared and monitored sick leave files for all certified employees as well as monitor sick leave usage to ensure that all sick leave is being used in accordance with board policies.
  • Prepared, organized,and monitored donated sick leave days for all Certified employees to ensure that all donated sick days are used in accordance with board policies.
  • Balance and reconcile over 1.5 million dollars bi-weekly to ensure all certified employees are paid on time and accurately.
  • Worked with human resources to develop streamlined way to track paid time off.
  • Assessed data processing methods, making suggestions for change which helped to increase overall productivity.
  • Processed various garnishments, including child support, bankruptcies and tax levies.
  • Documented and processed all garnishments for bankruptcies, student loans and child support orders.
Process Improvements, 12/2007 to 08/2017
RadialCity, STATE,
  • Led shipping improvement projects that resulted in company savings of over a million dollars annually.
  • Worked with clients to ensure that all aspects of the signed contracts are met and clients are beyond satisfied with company service.
  • Increased customer satisfaction by resolving shipping and processing issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed team communications and information for process improvement and efficiency meetings.
  • Led Shipping team in delivery of efficient shipping methods project, resulting in millions of dollars saved.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Saved millions annually by implementing cost-saving initiatives that addressed long-standing problems.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Assisted Payroll department when work amount dictated that they needed assistance.
High School Diploma: , Expected in 05/2006
Simon Kenton High School - Independence,
Associate of Arts: Accountant, Expected in
Gateway Community And Technical College - Florence, KY,

Currently enrolled in this collegiate program to complete account degree

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School Attended

  • Simon Kenton High School
  • Gateway Community And Technical College

Job Titles Held:

  • Benefits Specialist
  • Certified Payroll Bookkeeper
  • Process Improvements


  • High School Diploma
  • Associate of Arts

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