benefits specialist resume example with 6 years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Detail-oriented and methodical in preparing case files, investigating issues and producing legal paperwork. Background includes organizing exhibits and filing pleadings for cases. Known for meticulous work.

  • Training and coaching
  • Database management
  • Legal research and writing
  • Troubleshooting complex problems
Education and Training
Western Governors University Salt Lake City, UT Expected in Bachelor of Science : Information Technology - GPA :
The University of Tennessee - Chattanooga Chattanooga, TN Expected in Bachelor of Science : Political Science: Public Administration - GPA :
Cleveland State Community College Cleveland, TN Expected in 05/2015 Associate of Science : Political Science - GPA :
Akamai Technologies Inc - Benefits Specialist
Hartford, CT, 05/2019 - Current
  • Develop skills to manage a caseload of claims; ensuring appropriate sign offs are obtained.
  • Develop an understanding and working knowledge of Unum products, policies/procedures and contracts.
  • Develop an understanding of the applicable contract/policy definitions and relevant provisions, clauses, exclusions, riders and waivers as well as regulatory and statutory requirements for claim products administered.
  • Apply contract/policy knowledge and analyze technical contractual knowledge (policies and provisions) to ensure appropriate eligibility requirements, liability decisions and appropriate payee.
  • Develop problem solving skills by demonstrating analytical/ logical thinking, recognizing multiple connections, optimizing results by choosing the best strategies resulting in fair and impartial claim decisions.
  • Verify on-going liability and develop strategies for return to work opportunities as appropriate. Develop and strengthen claim validation and return to work techniques, where applicable.
  • Produce objective, clear documentation and technical rationale for all claim determinations and demonstrate the ability to effectively verbally communicate determinations.
  • Develop knowledge and effectively utilize a broad spectrum of materials and tools regarding contractual, medical, vocational, disability and return to work strategies, as required.
  • Develop an operating knowledge of the applicable claims system(s).
  • Coordinate and share information with other products as appropriate.
  • Provide timely and excellent customer service by paying appropriate claims promptly and quickly responding to all inquiries.
  • Maintain organizational service and quality standards on all assigned claims.
  • Protects the Company against extra-contractual liabilities by following established guidelines and regulations.
Adaptive Biotechnologies - Legal Assistant
Field, KY, 05/2015 - 05/2019
  • Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.
  • Meet with clients and other professionals to discuss details of case.
  • Gather and analyze research data, such as statutes, decisions, and legal articles, codes, and documents.
  • Investigate facts and law of cases and search pertinent sources, such as public records, to determine causes of action and to prepare cases.
  • Keep and monitor legal volumes to ensure that law library is up-to-date.
  • Prepare for trial by performing tasks such as organizing exhibits.
  • File pleadings with court clerk.
  • Direct and coordinate law office activity, including delivery of subpoenas.
  • Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.
  • Schedule and make appointments.
  • Assist attorneys in collecting information such as employment, medical, and other records.
  • Draft and type office memos.
  • Attend legal meetings, such as client interviews, hearings, or depositions, and take notes.
Vista Equity Partners - IT Support Specialist
Eau Claire, WI, 05/2015 - 05/2019
  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Modify and customize commercial programs for internal needs.
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Perform data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Configure, monitor, and maintain email applications or virus protection software.
  • Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies. Train people in computer system use.

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Resume Overview

School Attended

  • Western Governors University
  • The University of Tennessee - Chattanooga
  • Cleveland State Community College

Job Titles Held:

  • Benefits Specialist
  • Legal Assistant
  • IT Support Specialist


  • Bachelor of Science
  • Bachelor of Science
  • Associate of Science

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