Benefits Specialist resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Knowledgeable Benefit Specialist/Payroll Administrator specializing in Benefits and Payroll I bring 30 years of related experience. Conscientious about completing thorough reviews to better serve customers and employee needs with current, effective systems. Excellent decision-making and prioritization skills and outstanding customer service skills.

  • Highly skilled in HRIS system utilizing Prism/HRP
  • Employee benefits practices
  • Special projects
  • Organization
  • MS Office
  • Problem resolution
  • Open enrollment
  • Administrative support
  • Customer service
  • ACA standards knowledge
  • Relationship development
  • Insurance billing
  • Verbal and written communication
Benefits Specialist, 02/2012 - 05/2020
Akamai Technologies Inc Reston, VA,
  • Process enrollments new hires and open enrollment. Data into the HRIS system and carriers website.
  • Guide plan participants by explaining benefits information, ensuring they are educated when making plan selections.
  • Utilize Prism/HRP Payroll System to gathered data from various sources.
  • Improve operations procedures by collaborating with teammates and clients
  • Efficient in managing delegated tasks, including but not limited to Cobra Administration, FSA file transfer/funding and 401k file uploads and funding.
  • Mentor newly hired employees in benefits department and provided information regarding company policies and procedures.
  • Reputation for superior customer service skills while focusing on attention to detail.
  • Versatility in position with previous Vensure Payroll experience.
  • Ensure data integrity and confidentiality by observing strict regulations and procedures.
  • Communicate effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Payroll Administrator, 02/1998 - 11/2011
Alert360 Carrollton, TX,
  • Proficient in beginning-to-end payroll processing for 20,000 employees at different locations consisting of multi-state union and management employees.
  • Daily payroll processing using WorkBrain and People Soft Payroll Systems.
  • Provide assistance to employees and time keepers.
  • Protect payroll operations while maintaining employee confidence.
  • Participate in the conversation process from People Soft to WorkBrain.
  • Prepare manual checks and initiate direct deposits for employees.
  • Process tax liens, child support and other types of wage garnishments to paychecks.
  • Collaborate with HR staff to accurately track and update paid time off.
Bookkeeper, 04/1999 - 04/2004
College Hunks Hauling Junk And Moving Fair Haven, MI,
  • Tracked income and expenses for the business using QuickBooks.
  • Process accounting entries, daily receipts and payments in accordance within company protocols.
  • Verify data input using proper accounting procedures and documentation.
Teller Supervisor, 08/1978 - 12/1998
First Midwest Bank Midlothian, IL,


  • Supervise, mentor and prepare performance review for employees for 15 years.
  • Maintain optimal financial controls.
  • Fulfill diverse duties including but not limited to ATM maintenance, Federal Reserve shipment , operation of the main cash handling facility.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Liaison between bank branches regarding best practices, training and operations.
  • Balance daily cash deposits and vault inventory.
  • Perform administrative tasks, including filing, answering phones and auditing and reports.
Education and Training
High School Diploma: , Expected in
Normal Community High School - Normal, IL,

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Resume Overview

School Attended

  • Normal Community High School

Job Titles Held:

  • Benefits Specialist
  • Payroll Administrator
  • Bookkeeper
  • Teller Supervisor


  • High School Diploma

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