benefits specialist resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I am a focused, experienced and Bilingual professional with strong customer service,organizational skills and a proven performance history to match. My background has provided me with a solid comprehension of cultural diversity. I use time management to accomplish objectives and promote efficiency.

  • Highly Skilled in Microsoft programs, Navinet, IDX, Flowcast, Misys, Softpath, Epic, Sage Intergy, Payroll. COARS, CPC, CSAW, SMPS
  • Special Projects
  • Verbal and Written Communication
  • ACA Standards Knowledge
  • Employee Benefits Practices
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Transaction Processing
  • Translation and Interpretation Services
Education and Training
Rowan College At Gloucester County Sewell, NJ Expected in : Nursing - GPA :
Cittone Institute Mount Laurel, NJ, Expected in Certified Medical Assistant : Medical Assisting - GPA :
Rutgers University Camden, NJ, Expected in Business Entrepreneurship Certificate : Business - GPA :
Camden County College Camden, NJ, Expected in : Associate of Science - GPA :
Murry Bergtraum High School For Business Careers New York, NY Expected in High School Diploma : - GPA :
Allied Universal Security - Benefits Specialist
Louisville, KY, 09/2019 - 04/2020
  • Oversaw enrollment of new employees and company-wide yearly enrollment period.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
American Addiction Centers - Clinical Secretary
West Palm Beach, FL, 12/2015 - 07/2019
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Processed documents and materials for dissemination to appropriate parties.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Prepared and updated office equipment list.
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations.
  • Sent and distributed mail and parcels.
  • Scheduled meetings and sent invitations specifying time and location.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Managed multiple calendars and contacts using computer software.
  • Monitored office equipment and scheduled repairs.
United Postal Service - Clerk/Supervisor
City, STATE, 08/2013 - 12/2015
  • Processed sales transactions to prevent long customer wait times.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Observed deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Communicated with customers and employees to answer questions or explain information.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Filed correspondence and reports in accordance with corporate classification system.
  • Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
  • Coordinated company records and resources to assist team members with special projects.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Assisted customers by answering questions and providing information about postal pricing for products, services, and shipping prices.
  • Sorted and distributed mail to internal staff and prepared outgoing mail.
  • Prepared and issued purchase orders, invoices and statements.
  • Generated regular reports such as daily bank deposits, documentation, tracking, timing and volume.
University Of Medicine And Dentistry Of New Jersey - General Surgery Supervisor
City, STATE, 07/2010 - 12/2010
  • Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
  • Interviewed applicants and made recommendations for new hires.
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Coordinated weekly work schedules for department employees.
  • Monitored quality assurance program to improve performance and maintain high standards of care.
  • Admitted patients to services and completed thorough clinical documentation.
  • Introduced new departmental policies and oriented staff to facilitate adoption of changes.
  • Monitored clinical staff work hours, sick days and vacation time.
  • Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
  • Managed overall operation of nursing services and patient care by handling financial management, quality assurance, patient care, safety risk management and facility maintenance.
  • Managed patient check-in and check-out procedures and processed payments.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Rowan College At Gloucester County
  • Cittone Institute
  • Rutgers University
  • Camden County College
  • Murry Bergtraum High School For Business Careers

Job Titles Held:

  • Benefits Specialist
  • Clinical Secretary
  • Clerk/Supervisor
  • General Surgery Supervisor


  • Some College (No Degree)
  • Certified Medical Assistant
  • Business Entrepreneurship Certificate
  • Some College (No Degree)
  • High School Diploma

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