Dependable, self motivated, high-energy individual looking to obtain a more rewarding yet challenging career within the human resource spectrum. Key strengths include expertise in Workday including implementations of the Benefits and Absence modules, strong communication skills, a willingness to continually learn, commitment to internal and external customers, able to fulfill responsibilities with limited supervision, adaptable and a formal educational background in H.R. Management. Thoroughly familiar with labor issues, exceptional organizational, data management, and problem solving skills, while being extremely knowledgeable in benefits and insurance. Seeking an organization founded on integrity, accountability, and teamwork..
Insurance and Benefits
Exceptional proficiency with using Excel formulas and creating organized charts and graphs including Vlookup and Pivot table
Extensive familiarity with all MS Office (Word, Excel, PowerPoint, Outlook)
Budgeting, invoice, billing and fiscal affairs management
Creativity and vision for progression
Quick and sufficient learner that requires limited training
Benefits Specialist, 07/2016 － CurrentArkansas Children's Inc － Little Rock, AR
Reviewed and reconciled weekly/monthly reports and paid monthly invoices for benefit vendors to ensure budget efficiency Reconciliation of vendor and employer's eligibility files to ensure accuracy of enrollments Managed million dollar budgets such as tuition reimbursements and other benefits offered Project manager and key contact with assistance in implementing and launching Benefits and Absence modules through HR system entitled WORKDAY Primary contact for Workday in reference to benefits and include teammates on any progress and resolutions Finalized self-billing process through vision vendor Created benefits enrollment presentations to educate, facilitate and enroll new hire employees through benefit orientation and enrollment meetings Created first Benefits-At-a-Glance for simpler yet detailed benefits for easier review and understanding which was used hospital wide Led and implemented Spanish translation of benefit material for primarily Spanish speaking employees Created benefit guide booklet for employees to easily reference for understanding Educate and communicate benefits material to new and current employees during traditions, qualified status changes, as well as everyday questions and issues Communicate with other departments within HR to gather more detailed information to better improve activities and education amongst employees Create reports to generate variances between vendor's and employer's records using Excel and Access database if needed Assist with the process of FMLA as it is managed in-house Continuously enforced team efforts and team work towards better understandings and growth Express continuous customer service for all employees and resolved ongoing issues steadfastly Headed open enrollment communications as well as benefits fair Researched and found premium discrepancies that resulted in over 100 employees receiving refunds totaling $40,000.
Health Care Advisor, 08/2008 － 07/2015Blue Cross and Blue Shield － Little Rock, AR
Mentored and trained new customer service representative by preparing presentations and study material of benefits and systems using Microsoft Word and PowerPoint Managed several different committees for completion of projects Demonstrated a knowledge of claims information, contract benefits, and coordination of benefits along with obtaining confidentiality according to HIPAA laws Prepared detailed comparisons and templates using Microsoft Excel to restructure Explanation of Benefits into Personal Health Statements Created comprehensive spreadsheets of reports with errors and omissions to provide to management regarding developments of Personal Health Statements Documented and verified caller inquiries in all appropriate systems while maintaining high level of member satisfaction Created pamphlets and recruited with the Human Resource Department to assist with job fairs Conducted expense reports and budgeting using Excel for series of events for Customer Service Week.
Education and Training
Webster University － St. Louis, MOMaster'sHuman Resource ManagementHuman Resource Management
Tennessee State University － Nashville, TNBachelorsBusiness AdministrationBusiness Administration
Activities and Honors
Delta Sigma Theta Sorority, Inc. Reviewed applications for scholarship eligibility Interviewed applicants for scholarship qualification Participated on team for selection of applicants and division of monetary donations to Delta Presents Honorees Created certificates for scholarship recipients