Benefits Representative Resume Example

• Reconciled and balanced cash in regards to counting down safe and cash drawers at the end of each shift, verifying accurate cash amounts, making bank deposits, and generating sales reports Managed a high volume of inbound calls in regards to specific departmental requests and general customer inquiries Managed and processed payroll for 5 departments including pulling reports, verifying hours, and recording deductions Managed temporary client teams (Hertz, University of Miami, etc) Input data into the database for participants health insurance enrollment Reset participants PIN/password Assisted with Pension Packages Assisted with Health and Welfare Benefit Enrollment, Life Insurance Coverage, Flexible Spending Accounts, Long Term disability, Short Term Disability Assisted with Enrolling and knowledgeable in Dental and Vision benefits Leadership Skills Facilitated training for over 50 employees including conducting performance evaluations to measure effectiveness of training administered Managed and prioritized demanding workloads including dual function as a customer service representative and cashier during employee shift shortages and peak business hours Developed and implemented marketing strategies including designing store displays to increase customer awareness of new products and services Customer Service Skills Fostered and maintained beneficial customer relationships by building trust, explaining products and services, and making recommendations based upon customer needs Managed and resolved customer inquiries and complaints by providing excellent customer service and first call resolution resulting in increased customer retention Assists participants with making their open enrollment web elections for health insurance Research insurance questions, inquiries, and follow-ups for participants.

Complied with federal, state and company policies, procedures and regulations.Reconciled and reported discrepancies found in records.Communicated with customers, employees and other individuals to answer questions and explain information.