Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

To obtain an administrative support position utilizing my combined education and experience in business administration, administrative support, healthcare management and customer service. Highly qualified, detail-oriented and hardworking with more than 9 years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, networking issues and social media.

Highlights
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Typing: 54 WPM
  • Specialty Call Center Case Management
  • BAAccess
  • PIN Reset
  • Common Front End Application
  • Clarify
  • DB Pension Calculator
  • Front End Payroll System

Identifying risks

Financial reporting

Social media and networks

Microsoft Office Suite

PowerPoint

Managing multiple priorities

Conflict resolution

Critical thinking

Eye for detail


Accomplishments

Data Verification

  • Checked figures, postings and documents for correct entry, mathematical accuracy.

Reduced office expenses by finding smarter solutions for vendors, suppliers and services.

Experience
2013 to Current Benefits Representative Kpmg | Raleigh, NC,
  • Reconciled and balanced cash in regards to counting down safe and cash drawers at the end of each shift, verifying accurate cash amounts, making bank deposits, and generating sales reports Managed a high volume of inbound calls in regards to specific departmental requests and general customer inquiries Managed and processed payroll for 5 departments including pulling reports, verifying hours, and recording deductions Managed temporary client teams (Hertz, University of Miami, etc) Input data into the database for participants health insurance enrollment Reset participants PIN/password Assisted with Pension Packages Assisted with Health and Welfare Benefit Enrollment, Life Insurance Coverage, Flexible Spending Accounts, Long Term disability, Short Term Disability Assisted with Enrolling and knowledgeable in Dental and Vision benefits Leadership Skills Facilitated training for over 50 employees including conducting performance evaluations to measure effectiveness of training administered Managed and prioritized demanding workloads including dual function as a customer service representative and cashier during employee shift shortages and peak business hours Developed and implemented marketing strategies including designing store displays to increase customer awareness of new products and services Customer Service Skills Fostered and maintained beneficial customer relationships by building trust, explaining products and services, and making recommendations based upon customer needs Managed and resolved customer inquiries and complaints by providing excellent customer service and first call resolution resulting in increased customer retention Assists participants with making their open enrollment web elections for health insurance Research insurance questions, inquiries, and follow-ups for participants.

Complied with federal, state and company policies, procedures and regulations.Reconciled and reported discrepancies found in records.Communicated with customers, employees and other individuals to answer questions and explain information.

2007 to 2011 Customer Service Representative Keurig Dr Pepper | Palatka, FL,

Computed, recorded, and proofread data, records and reports.Communicated with customers, employees and other individuals to answer questions and explain information.Reconciled and reported discrepancies found in records.

2003 to 2006 Customer Service Representative Keurig Dr Pepper | Rogers, MN,

Reconciled and reported discrepancies found in records.Communicated with customers, employees and other individuals to answer questions and explain information.Complied with federal, state and company policies, procedures and regulations.Calculated, prepared, and issued bills, invoices and account statements according to established procedures.

Education
Expected in June 2013 Bachelor of Business Administration | American InterContinental University, Schaumburg, IL GPA:

Coursework in Macroeconomics and Microeconomics

Expected in Management Information Systems, Managerial Accounting, Marketing Management, Financial Management, Presentation Essentials | , , GPA:
Expected in August 2011 Associate of Arts | Business Administration American InterContinental University, Schaumburg, IL GPA:
Business Administration
Skills

benefits, Calculator, Call Center, cashier, Clarify, client, excellent customer service, customer service, Customer Service Skills, database, designing, Financial Management, Insurance, Leadership Skills, Managerial Accounting, marketing strategies, Marketing Management, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Management Information Systems, DB, Payroll, peak, recording, Research, sales, Typing, Vision

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Resume Overview

School Attended

  • American InterContinental University
  • American InterContinental University

Job Titles Held:

  • Benefits Representative
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Bachelor of Business Administration
  • Management Information Systems, Managerial Accounting, Marketing Management, Financial Management, Presentation Essentials
  • Associate of Arts

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