Benefits Consultant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Performance-driven professional with 15 years of combined expertise in human resources management, recruitment, benefits administration, employee relations, performance management, payroll administration and labor relations. Astute professional providing benefits support in fast-paced corporate settings.

Composed, talented and considered effective team player. Skilled in building and maintaining positive relationships through clear and consistent communication.

  • Policy and Procedure Adherence
  • Benefits Administration
  • Payroll Administration
  • New Employee Training
  • Performance Management
  • Employee Relations
  • Labor Relations
  • Recruitment & Retention
  • Legal & Regulatory Compliance (FMLA, OSHA, EEO, ADA, HIPAA, NLRA)
  • Training and Development
  • Safety Administration
  • Staffing/Scheduling
  • Microsoft Office Suite - Excel, Powerpoint, Outlook, Publisher
  • Proficient in - ADP Workforce Now, ADP Enterprise Timekeeping System, Kronos, Lawson, Applicant Tracking System, Learning Management Systems
  • Interactive communication skills
  • Flexible and adaptable
Work History
03/2021 to Current Director of Human Resources Columbian Basin Health Association | Othello, WA,
  • Structure compensation and benefits according to market conditions and budget demands.
  • Devise hiring and recruitment policies for 150+ employee company.
  • Liaise between multiple business divisions to improve communications.
  • Implement behavioral-based performance management system to define expectations, standards and key performance areas.
  • Follow programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Direct each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Collaborate on hiring and training of new employees, professional growth of staff and team building and motivation.
  • Plan and direct implementation and administration of employee benefit programs such as health insurance, dental insurance life insurance, short and long-term disability, life insurance and workers compensation programs for employees.
  • Maintain "open door" policy to encourage employee communications and resolution of issues.
  • Maintain company compliance with local, state and federal laws, in addition to established organizational standards.
04/2017 to 12/2020 Benefits Consultant Brp Group, Inc. | Latham, IL,
  • Administers various employee benefits programs, such as medical, dental, vision, life, accident and disability insurance and process changes to coverages and new enrollment.
  • Serves as liaison to benefits and Payroll relative to developing, tracking and monitoring systems to ensure accuracy of benefits deductions and benefits administration. Checked employees' benefits enrollment for accuracy and inputted all data into ADP Workforce Now
  • Manages vendor relationship including billing reconciliation and premium payments. Ensures the accuracy of all benefits enrollments on enrollment site to provide vendors with accurate eligibility information
  • Verifies the calculation of the monthly premiums statements for all group insurance policies and maintain statistical data relative to premiums, claims and costs.
  • Assists employees with benefit enrollment and resolve benefits issues with plan changes. Interprets SBCs and plan documents for employees. Explain SBCs and plan documents to participants in easy to understand terms in order to educate each on available options.
  • Performs audits of benefits-related data.
  • Distributes all benefits enrollment materials and determines eligibility.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Respond to 401(k) inquiries from employees relating to enrollments, contributions, loans and distributions. Monitor and update 401k Fidelity Plan Sponsor Website 401k system with personnel changes, loans and deferrals. Ensures loans and deferrals are entered timely in ADP Workforce Now.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Reconciled HSA, FSA and 401K elections against vendor records and reported weekly demographic changes to HR, payroll and 401K vendor.
  • Assisted with employee and manager benefits inquiries and routinely handled complex questions and resolutions.
  • Designed, evaluated and modified benefits policies to keep programs current, competitive and in compliance with legal requirements.
03/2012 to 04/2017 Manager, Human Resources Geo Group Inc. | Merced, CA,
  • Oversaw employee relations, benefits administration, payroll, recruitment, on-boarding, retention, training, and development for 250+ employees
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision, and voluntary insurance packages.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees. Promoted employee buy-in of organizational objectives by conducting regular town hall meetings for established employees.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Reduced grievances and arbitrations from 5 or more annually to 1 in a 3-year period by educating frontline managers on techniques for enhancing interactions between labor and leadership. Spearheaded negotiation of union contracts as company representative. Interpreted and advised on labor relations policies and previously negotiated agreements. Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Handled management and employee questions, contract interpretation and administration and issue resolve.
  • Provided guidance for managers on performance management, employee relations coaching and counseling for line staff.
  • Responsible for the preparation and disbursement of bi-weekly payroll. Responded to inquiries regarding payroll discrepancies; researched and resolved discrepancies of payroll related concerns.
  • Processed status change forms, background checks; coordinated drug screening program; maintained accurate personnel files and I9 documentation.
  • Conducted exit interviews to identify turnover trends and retention strategies
  • Managed workers compensation programs. Reduced workers' compensation claims by instituting safety training program. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
05/2010 to 11/2011 Human Resources Specialist City Of Springfield | Springfield, MO,
  • Responsibilities included employee relations, benefits and payroll administration, contract database management, ensuring compliance of all legal and government reporting policies for 400+ employees in a multistate environment.
  • Coordinated implementation of employee benefits program with related payroll reporting and deduction requirements.
  • Prepared and reconciled reports relative to 401k administration and Health and Welfare Benefits.
  • Coordinated and conducted initial and prescreening interviews for administrative employees, developed and maintained job descriptions; worked closely with external agencies in order to provide temporary and regular staffing placement for open positions; prepared advertisements and posted positions internally and externally; processed reference checks, employee status changes, offer letters, employment agreements and rejection letters; processed new hire paperwork, maintained personnel files and I9 documentation; coordinated computer access for associates.
  • Responded to employee relation issues and advised management how to resolve and/or manage issues, provided guidance regarding progressive disciplinary action, suspension, performance improvement and termination.
  • Conducted investigations and prepared reports on investigative results; collaborated with management on employment guidelines as well as federal and state laws regarding outcome.
  • Conducted exit interviews, analyzed data and made recommendations to management team for corrective action and continuous improvement.
  • Ensured consistency of company policies and regulatory compliance of programs such as COBRA, HIPAA, Workers Compensation and other applicable state and federal laws; processed and maintained Leave of Absences, FMLA and Workers Compensation for employees.
  • Processed payroll for exempt and non-exempt employees; conducted payroll compliance check; reviewed payroll coding for accuracy, tracked PTO accruals and time off request.
  • Through the Leave Management System.
  • Researched payroll tax issues and resolved when necessary; ensured that payroll related transactions are following external and internal policies.
  • Reviewed and processed payroll adjustments.
01/2007 to 02/2010 Manager, Human Resources Geo Group Inc. | Mercer, PA,
  • Managed broad range of HR functions including payroll/safety administration, personnel file management, HR policy development, recruitment and retention, training and development.
  • Managed employee relations program related to compensation, disciplinary procedure, termination, conflict resolution and interpretation/application of policies and collective bargaining agreement obligations in form of counsel and advice; investigated/resolved employee complaints.
  • Conducted investigation and responded to EEOC charges; represented company on unemployment claims and appeals.
  • Designed and implemented team building workshops, employee incentive programs and events to increase productivity and customer satisfaction.
  • Developed and executed training programs for staff in all aspects of workplace performance, coaching, mentoring and professional development.
  • Conducted exit termination interviews and compiled statistical report on employee turnover rate for State and Federal report and annual Agency for Health Care Administration (AHCA) and Department of Health (DOH) surveys.
  • Managed company leave, FMLA, PMLA, Workers Compensation leave, Union Leave and LOA,
  • Administered facility safety program, initiated safety measures and effective strategies for reducing workplace injuries; developed and implemented programs to train department managers and employees in safety precautions; monitored Workers Compensation accidents/incidents and all related issues; maintained OSHA logs and prepared report for posting.
  • Participated in collective bargaining, grievance/arbitration processes and union negotiations, managed workplace union compliance.
  • Responsible for preparation and disbursement of bi-weekly payroll for exempt and non-exempt employees using ADP E-Time payroll system.
  • Responded to inquiries regarding payroll discrepancies; researched and resolved discrepancies of payroll related concerns.
  • Processed status change forms, background checks; coordinated drug screening program; maintained accurate personnel files and I9 documentation.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
  • Administered compensation, benefits and performance management systems and safety and recreation programs
  • Created and completed personnel action forms for hires, terminations, title changes and terminations
  • Verified and submitted timekeeping information for accurate and efficient payroll processing
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies
Expected in 2008 Bachelor of Science | Health Care Administration University of Phoenix, Fort Lauderdale, FL GPA:

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Resume Overview

School Attended
  • University of Phoenix
Job Titles Held:
  • Director of Human Resources
  • Benefits Consultant
  • Manager, Human Resources
  • Human Resources Specialist
  • Manager, Human Resources
  • Bachelor of Science