Benefits Consultant resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Profile
Results-focused individual offering more than 10 years of progressive leadership skills and experience. Demonstrator of creativity, savvy critical thinking, and operational success.
  • Troubleshooting specialist
  • Quality assurance authority
  • Initiative to work independently
  • Strategic thinker 
  • Organized
  • Microsoft Office Program literate
  • Natural leader
  • Excellent communication skills
  • Self-motivated
  • Client relations expert
  • Multi-tasker
  • Strategic thinker
Relevant Experience

Machine Troubleshooting

  • Performed effective troubleshooting of machine lines at FCN during production run and set up.
  • Managed production activities to guarantee accuracy of orders and inserts. 


  • Trained new specialist on feeding techniques and safe and efficient handling of machines.
  • Palletizer & Downstream equipment operator
  • Forklift certified
Received “M & D Award” in 2012
Problem Diagnosis
  • Used operational knowledge of systems, parts and components to solve problems that arose during setup and production run times.

Work Experience
Benefits Consultant, 2016 to Current
Brp Group, Inc.Oklahoma City, OK,
  • Advised managers on organizational policy matters and recommend needed changes.
  • Recruited applicants 
  • Conducted benefits administration for benefit-eligible employees.
  • Worked with HR advisors and HR representatives on establishing consistent enrollment practices
  • Created and managed more than 20 confidential personnel accounts 
Benefits Counselor, 01/2015 to Current
Senior Services Of Southeast VirginiaNorfolk, VA,
  • Processed applications, payments, corrections, endorsements and cancelations.
  • Compiled coverage and rating information in an accessible format.
  • Pursued continuing education and training programs to continue professional development.
  • Researched coverage and premium options and supplied clients with the best coverage available.
  • Promoted client retention through high-quality service and follow through.
  • Serviced personal accounts
  • Answered employee questions regarding coverage, premium, and resolved any issues.
Technician, 11/2006 to 2014
IntraloxGrand Rapids, MI,
  • Actively worked on operational improvements to enhance quality, improve production times and reduce errors.
  • Adjusted machine feed and speed of machines.
  • Changed equipment over to new product.
  • Helped achieve company goals by supporting production workers.
  • Inspected finished products for quality and adherence to customer specifications.
  • Monitored and adjusted production processes or equipment for quality and productivity.
  • Worked with managers to implement the company's policies and goals.
  • Responsible for setting minimum standards and providing technical guidance and support for operation of mechanical systems used in the process.
  • Reviewed operations and conferred with electrician or maintenance staff to resolve production and processing problems.
  • Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
  • Troubleshooted problems with equipment, devices or products.
  • Forklift operator certified.
Bachelor of Arts: Management, Expected in 2016
Concordia University - River Forest, Illinois
  • 3.9 GPA
  • Coursework in Management & Accounting
  • Graduated Summa Cum Laude 
  • Dean's List
  • Coursework in Human Resources
Associate of Arts: General Education Studies, Expected in 2016
Malcolm X College - Chicago, Illinois
  • Deans List Academic Achievement Award 
  • EMT Licence
  • Health Management Coursework

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Resume Overview

School Attended

  • Concordia University
  • Malcolm X College

Job Titles Held:

  • Benefits Consultant
  • Benefits Counselor
  • Technician


  • Bachelor of Arts
  • Associate of Arts

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