benefits associate resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Collaborative individual with expertise in providing exemplary service regarding benefits and office support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in school bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes.

  • Performance Tracking
  • Compensation and Benefits Explanations
  • Eligibility Determinations
  • Service Quality
  • Customer Care
  • Enrollment Assistance
  • Human Relations
  • Monthly Reconciliations
  • MS Office Expertise
  • Spreadsheet Tracking
  • Accounts Payable Management
  • Bookkeeping
Work History
03/2023 to Current
Bookkeeper Bayada Home Health Care , , Fort Valley, GA
  • Maintain and process invoices, deposits and money logs.
  • Track expenses and income for school accounts while organizing and maintaining bank statements for checking accounts.
  • Review and file financial documents, code accounting entries for data processing and post daily receipts and payments in accordance with all School Board protocols.
  • Monitor, verify and approve invoices and review balances using financial software to assess balance sheet for variances.
  • Eliminate discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Maintain inventory of office and teacher supplies and placed orders.
05/2017 to 12/2022
Benefits Associate Integris Health , , Perry, GA
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Munis.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Coordinated submission and processing of life insurance claims.
  • Processed monthly remittance and reconciliation for various benefit plans.
  • Updated benefit cost summaries for employer cost tracking.
  • Updated personnel handbooks and individual records to keep filed accurate and detailed.
  • Produced reports to support smooth operations and internal career progression.
  • Maintained integrity and confidentiality of human resource files and records.
  • Facilitated corporate FMLA, employee group health, flexible spending accounts, dental and vision, accident and disability, life insurance and wellness benefits.
  • Coordinated benefits and process enrollments, changes and terminations for benefit plans with specific expertise in FMLA.
  • Performed periodic audits of HR files and records to verify proper collection and filing of FMLA documents.
  • Understood FMLA laws and regulations and kept abreast of human resource principles, practices and procedures.
  • Acted as staff member advocate, encouraging and supporting Director's to identify and resolve conflicts.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Munis.
08/2014 to 05/2017
Secretary / Bookkeeper Avery Partners , , Northside Elementary, Warner Robins, GA
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to staff by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Recorded expenses and maintained accounting records.
  • Entered data into Munis, AS400, and Infinite Campus Updated customer contacts with information to keep records current.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Recorded daily financial transactions using Munis and AS400 and handled payments of accounts.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
05/2014 to 08/2014
Medical Assistant Company Name , , Macon, GA
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Obtained pre- and post-treatment vital signs and weight.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
09/2008 to 04/2014
Medical Office Manager Company Name , , Warner Robins, GA
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Developed close working relationships with front office and back office staff.
  • Addressed and remedied all patient or team member issues.
  • Managed 15 employees with various personalities and from different cultures for single-physician practice.
  • Created and implemented organizational policies and procedures.
  • Consulted with healthcare professionals on business decisions.
  • Oversaw accounting, budgeting, and financial reporting.
  • Assisted with regulatory issues such as compliance.
  • Built relationships with physicians to create steady referral pipeline.
  • Complete payroll for employees and maintained detailed records of procedures through Quickbooks.
  • Maintained inventory of office and medical supplies and placed orders.
  • Reconciled company bank, credit card and line of credit accounts every month, investigating and resolving discrepancies to keep accounts audit-ready.
Expected in
: Business Administration And Management
Central Georgia Technical College - Macon, GA
Expected in 05/2005
High School Diploma:
Houston County High School - Warner Robins, GA ,

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Resume Overview

School Attended

  • Central Georgia Technical College
  • Houston County High School

Job Titles Held:

  • Bookkeeper
  • Benefits Associate
  • Secretary / Bookkeeper
  • Medical Assistant
  • Medical Office Manager


  • Some College (No Degree)
  • High School Diploma

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