LiveCareer-Resume

benefits and eligibility resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview

Skilled office professional committed to addressing customer concerns with speed, accuracy and professionalism.


Administration & Customer Service Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Received Values Leader honors at T-Mobile.

Core Strengths
  • Strong organizational skills
  • Sharp problem solver
  • Energetic work attitude
  • Courteous demeanor
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Microsoft Office proficiency
Work Experience
10/2014 to 01/2015 Benefits and Eligibility Microsoft Corporation | Jacksonville, FL,

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow.Verified that information in the computer system was up-to-date and accurate.Verified and logged in deadlines for responding to daily inquiries.Identified and resolved system and account issues.

10/2014 to 01/2015 Technical Specialist Lineage Logistics | Macungie, PA,
  • Provided accurate and appropriate information in response to customer inquiries.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Achieved customer satisfaction rating of 117.0% within 1 month, exceeding corporate target.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer situations.
  • Supported customers having data connectivity issues.Informed customers about issue resolution progress.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
09/2011 to 03/2013 Owner/Operator Jvm Group | Lees Summit, MO,
  • Completed purchase orders and customer invoices.
  • Prepared and filed financial statements such as balance sheets and income statements.
  • Determined staffing requirements and interviewed, hired and trained new employees.
  • Analyzed client requirements, created a business plan and drove strategy development.
  • Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.
  • Dusted and mopped all hard surfaces .Wet mopped and spot mopped public corridors, washrooms and classrooms.
  • Dusted furniture, walls, machines and equipment.
  • Maintained all janitorial equipment in a clean, safe and operable condition.
  • Traveled to and from work sites in a timely manner.
  • Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
06/2011 to 08/2012 Leasing Agent Tower Health | Hamburg, PA,
  • Counseled customers on market current status for residential and land markets.
  • Generated lists of properties that were compatible with buyers' needs and financial resources.
  • Maintained high referral rates and exceptional feedback from previous clients.Developed close relationships with area Realtors and promoted builders to boost referral network.
  • Educated clients on the current real estate market and answered any questions they had.
  • Assisted in developing marketing material for properties.
  • Verified that the legal formalities were completed prior to closing dates.
  • Actively follow-up with prospects and hot leads.
  • Communicated with owners regarding home and loan status .Assisted clients in leasing of homes, retail and entertainment space.
  • Showed residential properties and explained the features, value and benefits of available homes.
  • Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
10/2010 to 06/2011 Secretary Fooda | Los Gatos, CA,
  • Open, read, and wrote answers to routine letters.Investigated issues and problems and drafted responses to urgent requests.
  • Verified that information in the computer system was up-to-date and accurate.
  • Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Developed and created a more effective filing system to accelerate paperwork processing.
  • Established positive relationships with students, parents, teachers and school administrators.
  • Communicated effectively with educators from various grade levels.
  • Administered minor first aid to injured students.
09/2006 to 10/2010 Retail Banking/On-line Banking/Software Specialist/On-line Banking Supervisor JP Morgan Chase | City, STATE,
  • Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Developed effective relationships with all call center departments through clear communication.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Led a team of customer service representatives to increase service center profitability.
10/2004 to 09/2006 Cashier Wal-Mart | City, STATE,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Assisted customers with store and product complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Processed merchandise returns and exchanges.
Educational Background
Expected in 2003 to to High School Diploma | Glendale High School, Springfield, MO GPA:
Graduated and received A+ scholarship Business Systems Technology/Accounting OTC Springfield, MO, United States Coursework in Business Administration and Organizational Development was what I started with, and almost completed. Then, came back and tried some other fields (Elementary Education & Accounting). I have not yet completed any of the above programs. However, have enough credit hours to complete several. Was just indecisive in my plan of study.
Skills

A+, Accounting, accounting software, accounts receivable, ads, attention to detail, back-up, balance sheets, benefits, billing, brochures, Business Administration, business plan, Business Systems, call center, cashier, closing, strong interpersonal skills, credit, client, clients, customer satisfaction, customer service, databases, debit, fashion, features, filing, financial, financial statements, first aid, legal, letters, marketing, market, negotiation, network, networking, office machines, Organizational Development, policies, progress, quality assurance, read, real estate, retail, sales, spreadsheets, staffing, strategy development

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Resume Overview

School Attended

  • Glendale High School

Job Titles Held:

  • Benefits and Eligibility
  • Technical Specialist
  • Owner/Operator
  • Leasing Agent
  • Secretary
  • Retail Banking/On-line Banking/Software Specialist/On-line Banking Supervisor
  • Cashier

Degrees

  • High School Diploma

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