Skilled office professional committed to addressing customer concerns with speed, accuracy and professionalism.
Administration & Customer Service Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Received Values Leader honors at T-Mobile.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow.Verified that information in the computer system was up-to-date and accurate.Verified and logged in deadlines for responding to daily inquiries.Identified and resolved system and account issues.
A+, Accounting, accounting software, accounts receivable, ads, attention to detail, back-up, balance sheets, benefits, billing, brochures, Business Administration, business plan, Business Systems, call center, cashier, closing, strong interpersonal skills, credit, client, clients, customer satisfaction, customer service, databases, debit, fashion, features, filing, financial, financial statements, first aid, legal, letters, marketing, market, negotiation, network, networking, office machines, Organizational Development, policies, progress, quality assurance, read, real estate, retail, sales, spreadsheets, staffing, strategy development
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