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Behavioral Health Technician/ BHT Resume Example

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BEHAVIORAL HEALTH TECHNICIAN/ BHT
Professional Summary

Competent BHT, knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.

Maintenance Portion- Organized housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing 5-year background in thoroughly cleaning average of 5 rooms per shift.

Skills
  • Crisis Intervention
  • Client transportation
  • Infection control understanding
  • Skill-building exercises
  • Menu planning
  • Documentation skills
  • Problem resolution
  • First Aid/CPR
  • Activity monitoring
Work History
Behavioral Health Technician/ BHT, 03/2020 to Current
Company Name – City, State
  • Facilitated on-site activities, support groups and outings for clients.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Taught clients how to complete basic household chores and prepare food.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Conducted client rounds every hour to check on residents.
  • Prepared and submitted daily reports to management.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Counseled and mentored clients on substance use and life choices.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
  • Assisted and counseled patients daily.
  • Treated clients and families with respect and dignity.
  • Charted on each patient daily.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Used restraints on clients when appropriate and Handle with Care course
  • Medication passer
Housekeeper, 08/2015 to Current
Company Name – City, State
  • Kept building entryway glass clean and polished for professional presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Removed waste paper and other trash from premises to designated area.
  • Verified cleanliness and organization of storage areas and carts.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Worked on team of 2 staff members to service 5 bedrooms, living rooms, kitchens, basements, offices, bathrooms, closets daily.
  • Established and maintained clean and comfortable environments in 4 buildings by vacuuming, cleaning windows and dusting.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Returned emptied garbage receptacles to proper locations.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Cleaned and stocked 5 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Polished glass surfaces and windows.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Responded to requests from patrons for linens and personal items, boosting satisfaction rates on company scorecards 100%.
  • Examined 5 rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
Cashier, 09/2019 to 02/2020
Company Name – City, State
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Requested official identification for checks, and purchases over $600 and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Educated customers on promotions to enhance sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Increased sales 80% by offering advice on purchases and promoting additional products.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped over 25 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Served needs of more than 4 customers in busy holiday environment.
  • Worked closely with front end manager to solve problems and handle customer concerns.
  • Assisted customers with special services, account updates and promotional options.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 98% accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Self Checkout Host/Cashier, 04/2019 to 08/2019
Company Name – City, State
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Counted cash in register drawer at beginning and end of shift.
  • Requested official identification for alcoholic beverage and tobacco product purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Diagnosed issues with self-checkout machines and manually processed transactions as needed.
  • Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
  • Described products and services in detail to answer customer questions.
  • Maintained awareness of product locations to assist customers in finding requested items.
  • Assisted customers with self-checkout machine operations.
  • Engaged with customers in polite and professional manner, greeting and offering assistance upon entry into store.
  • Backed up cashiers during busy periods and breaks.
  • Greeted incoming customers and provided directions to different store locations.
  • Kept entryways clean, neat and free of hazards such as excess water.
  • Monitored incoming and outgoing guests for signs of suspicious behavior.
  • Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Assisted customers by answering questions and fulfilling requests.
  • Prepared and submitted end-of-shift reports using self scanner receipts.
  • Served needs of more than 3 customers in busy holiday/big sales environment.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Checked prices for customers and processed items sold by scanning bar codes.
Education
Associates of Business Management : Associates of Business Management , Expected in 05/2021
Moraine Park Technical College - City, State
High School Diploma: 01/2019
Fond Du Lac High School - City, State
Certifications
  • First Aid/CPR Certified
Cleaning, hiking, crocheting, drawing

I love to have a clean home and organizing things. On my days off I like hiking. What I do to relax is drawing and crocheting.

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Resume Overview

School Attended

  • Moraine Park Technical College
  • Fond Du Lac High School

Job Titles Held:

  • Behavioral Health Technician/ BHT
  • Housekeeper
  • Cashier
  • Self Checkout Host/Cashier

Degrees

  • Associates of Business Management : , Expected in 05/2021
    High School Diploma : 01/2019

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