Competent BHT, knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Maintenance Portion- Organized housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing 5-year background in thoroughly cleaning average of 5 rooms per shift.
Skills
Crisis Intervention
Client transportation
Infection control understanding
Skill-building exercises
Menu planning
Documentation skills
Problem resolution
First Aid/CPR
Activity monitoring
Work History
Behavioral Health Technician/ BHT, 03/2020 to Current Truelieve – Dunedin, FL,
Facilitated on-site activities, support groups and outings for clients.
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Taught clients how to complete basic household chores and prepare food.
Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
Conducted client rounds every hour to check on residents.
Prepared and submitted daily reports to management.
Completed documentation for every incident and forwarded to correct personnel for review.
Counseled and mentored clients on substance use and life choices.
Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
Assisted and counseled patients daily.
Treated clients and families with respect and dignity.
Charted on each patient daily.
Took and monitored vital signs, administered medications and managed patient behavior.
Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Used restraints on clients when appropriate and Handle with Care course
Medication passer
Housekeeper, 08/2015 to Current La Madeleine, Inc. – Alexandria, VA,
Kept building entryway glass clean and polished for professional presentation.
Disposed of trash and recyclables each day to avoid waste buildup.
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Removed waste paper and other trash from premises to designated area.
Verified cleanliness and organization of storage areas and carts.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Implemented new cleaning processes and team strategies to reduce necessary man-hours.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Adhered to professional house cleaning checklist.
Worked on team of 2 staff members to service 5 bedrooms, living rooms, kitchens, basements, offices, bathrooms, closets daily.
Established and maintained clean and comfortable environments in 4 buildings by vacuuming, cleaning windows and dusting.
Dusted picture frames and wall hangings with cloth.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Returned emptied garbage receptacles to proper locations.
Restocked room supplies such as facial tissues for personal touch with every job.
Changed bed linens and collected soiled linens for cleaning.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Rotated linens in storerooms and replenished when supplies ran low.
Cleaned and stocked 5 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Polished glass surfaces and windows.
Accepted accountability for all assigned building keys, master keys and access cards.
Responded to requests from patrons for linens and personal items, boosting satisfaction rates on company scorecards 100%.
Examined 5 rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
Cashier, 09/2019 to 02/2020 Menard Inc. – City, STATE,
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Requested official identification for checks, and purchases over $600 and verified details, consistently meeting strict legal standards of underage sales.
Counted cash in register drawer at beginning and end of shift.
Educated customers on promotions to enhance sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Answered questions about store policies and concerns to support positive customer experiences.
Increased sales 80% by offering advice on purchases and promoting additional products.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assisted customers by answering questions and fulfilling requests.
Helped over 25 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Served needs of more than 4 customers in busy holiday environment.
Worked closely with front end manager to solve problems and handle customer concerns.
Assisted customers with special services, account updates and promotional options.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Checked prices for customers and processed items sold by scanning barcodes.
Operated cash register for cash, check and credit card transactions with 98% accuracy.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Self Checkout Host/Cashier, 04/2019 to 08/2019 Walmart – City, STATE,
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Monitored self-checkout systems and provided assistance or intervention where required.
Counted cash in register drawer at beginning and end of shift.
Requested official identification for alcoholic beverage and tobacco product purchases and verified details, consistently meeting strict legal standards of underage sales.
Diagnosed issues with self-checkout machines and manually processed transactions as needed.
Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
Described products and services in detail to answer customer questions.
Maintained awareness of product locations to assist customers in finding requested items.
Assisted customers with self-checkout machine operations.
Engaged with customers in polite and professional manner, greeting and offering assistance upon entry into store.
Backed up cashiers during busy periods and breaks.
Greeted incoming customers and provided directions to different store locations.
Kept entryways clean, neat and free of hazards such as excess water.
Monitored incoming and outgoing guests for signs of suspicious behavior.
Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Assisted customers by answering questions and fulfilling requests.
Prepared and submitted end-of-shift reports using self scanner receipts.
Served needs of more than 3 customers in busy holiday/big sales environment.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Answered questions about store policies and concerns to support positive customer experiences.
Helped customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers with locating and choosing merchandise in any store department.
Checked prices for customers and processed items sold by scanning bar codes.
Education
Associates of Business Management : Associates of Business Management , Expected in 05/2021 Moraine Park Technical College - Fond Du Lac, WI GPA:
High School Diploma: , Expected in 01/2019 Fond Du Lac High School - Fond Du Lac, WI GPA:
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