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behavioral health technician resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Compassionate Behavioral Health Technician with an understanding of empathy and proactive care. Over 2 years of experience in the Army and 9 months of providing behavioral health care to soldiers in a deployed environment. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and the ability to establish rapport with patients while helping with developing coping skills and techniques. Specialize in helping soldiers with stress management, anxiety, and sleep hygiene. Eager to gain more experience in case management and continuity of care for North Carolina soldiers.

Skills

Behavioral Health Technician

  • Records management
  • Admissions intake
  • Emergency Response
  • Communications
  • First Aid/CPR
  • Relationship development
  • Administrative support
  • Problem resolution

Barista

  • Espresso machine operation
  • Safe food handling practices
  • Handling credit transactions
  • Engaging personality
  • Speedy and efficient
  • Multitasking
  • Active listener
  • Calm under pressure

Hostess

  • High-volume dining
  • Seating assignment preparation
  • Customer service
  • Planning and coordination
  • Organization
  • Table Bussing
Experience
Behavioral Health Technician, 07/2017 - Current
Promises Addiction Treatment Center Austin, TX,
  • Maintained all patient and team areas in good working order and with adequate supplies.
  • Completed patient number reports daily and submitted to chain of command for tracking.
  • Developed and deepened relationships with fellow team members to enhance team collaboration.
  • Followed standard admissions procedures and documentation requirements for all patient intakes.
  • Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
  • Maintained confidentiality when addressing sensitive information.
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Checked all contact information from patient's for accuracy and implemented it into the clinic's computer system.
  • Communicated clearly and listened attentively throughout the intake process to facilitate the exchange of information.
  • Recognized by leadership for providing exceptional patient care.
  • Improved operations by working with team members to find workable solutions.
  • Developed and maintained unit's daily personnel accountability report for 4 soldiers.
  • Made self available before and after established duty hours, placing priority on the safety and well-being of other service members.
  • Assisted with the seamless process of ensuring over 1,000 appointments were delegated.
  • Assisted with and lead supportive counseling sessions.
  • Completed assignments to the fullest while staying focused on making sound and timely decisions.
  • Screened and compiled data for up to 15 patient files in one day accurately maintaining 100% accountability, ensuring all documentation was completed, and securely stored at all times for over 250 soldiers personnel of the 30th ABCT
  • Demonstrated a welcoming and engaging presence while managing work station.
  • Helped soldiers presenting for behavioral health services feel more at ease by displaying a friendly disposition.
  • Responded effectively to feedback and constructive redirection, taking steps to problem-solve, and executed spot corrections when necessary to ensure success of the mission.
  • Worked in austere environment during mission to Kingdom of Saudi Arabia.
  • Operated with minimal supervision and maintained upmost professionalism.
  • Received an Army Achievement Medal from 1BCT, 82nd Airborne Division for displaying exceptional customer service to the 82nd Paratroopers seeking BH support in the 30th ABCT's BH Clinic.
  • Expedited the establishment of the 1BCT behavioral health team's operations within the first week of occupying Camp Buehring in support of Operation Inherent Resolve.
  • Contributed to the exceptional clinical care the 1BCT BH team and was able to provide for more than 1000 Paratroopers during the deployment.
  • Maintained the 82nd patient care tracker and facilitated all 1BCT patient care encounters throughout the course of the deployment.
  • Demonstrated selfless-service and significantly impacted Paratroopers beyond chain of command.
  • Allowed the Devil BH providers to provide exceptional and timely patient care while forward deployed because of ability to manage both the 30th ABCT and 1BCT BH caseloads.
  • Received a North Carolina Army Achievement Medal.
  • Received a Certificate of Achievement for excelling in academics in the Behavioral Health Specialist Course, by being selected for the Dean's List with a GPA of 92% or higher.
  • Received a Certificate of Recognition for serving under combat conditions with the 30th ABCT.
Barista, 04/2019 - 10/2019
Twice Daily La Vergne, TN,
  • Received and accurately processed customer payments.
  • Passed 2 inspections by following health, safety and sanitation guidelines.
  • Listened to customer desires and needs to recommend optimal products.
  • Maintained highest standards of conduct and service to support company reputation.
  • Brewed approximately 8 batches of coffee per hour, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Weighed, ground and packed coffee per customer orders.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Redesigned coffee menu for improved readability.
  • Greeted guests with pleasant smile and superior customer service.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved customer disputes with tact and professionalism.
  • Checked temperatures of freezers, refrigerators and heating equipment on daily basis.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Maintained calm demeanor during high-volume periods and special events.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Described menu items to customers and suggested products based on stated preferences.
  • Prepared more than 150 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Greeted over 100 customers daily, answered questions and recommended drinks and pastries.
  • Protected store assets and facilities by complying with company policies and procedures.
Hostess, 04/2018 - 06/2018
Mhc Equity Lifestyle Properties Glendale, AZ,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Answered telephone to provide dining information and take party reservations.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Notified server after seating parties in section to facilitate prompt service.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Answered questions about food and order statuses for waiting customers.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Education and Training
High School Diploma: , Expected in 06/2018
-
Sun Valley High School - Monroe, NC
GPA:
Status -
Certificate of Blah: Behavioral Health, Expected in 01/2019
-
AMEDD Center And School - Fort Sam Houston, San Antonio, Texas,
GPA:
Status -
  • Completed coursework in supportive counseling, psychology, psychopharmacology, psychopathology, therapeutic deescalation and restraint, Basic Life Support (CPR), and biology
  • Dean's List Honoree Class 60-18X (2018-2019)
  • Completed professional development in Behavioral Health services
: Social Work, Expected in
-
Central Piedmont Community College - Charlotte, NC
GPA:
Status -
Accomplishments
  • Received an Army Commendation Medal from 230th BSB, 30th ABCT.

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Resume Overview

School Attended

  • Sun Valley High School
  • AMEDD Center And School
  • Central Piedmont Community College

Job Titles Held:

  • Behavioral Health Technician
  • Barista
  • Hostess

Degrees

  • High School Diploma
  • Certificate of Blah
  • Some College (No Degree)

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