behavioral health tech counselor resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
To obtain a fulltime position within the Veterans Administration Healthcare System; remaining active in social, community and local outreach projects. Eight years of experience in case management. Employed as the Veterans Services Manager for the U.S. Veterans Initiative Program. Two term Americorps Program member assisting multiple non-profit organizations in Nevada. Experienced in the processes of detoxification and UA testing protocols. Graduate of the College of Southern Nevada: AA/AAS // Psychology and Mental Health & Developmental Disabilities; with a BA Psychology // University of Nevada Las Vegas.
  • Client-centered focused
  • Excel - Spread sheets and outcome projection reports.
  • Quick learner
  • Computer proficient
  • Change talk/management  
  • Operations management​
  • File/records maintenance
  • Managing customer needs and anticipating individual expectations
  • Creative Problem Solving
07/2013 to Current
Behavioral Health Tech./Counselor Ohsu Longview, WA,

Assist in supervision of client activities and be aware of client whereabouts at all times, including breaks and internal activities. Attend all mandatory trainings. Engage clients in therapeutic activities, as appropriate. Provide a brief overview of the American Addiction Centers policy in regard to program rules, procedure, and services, with each new client. Maintain order and ensure compliance with rules and regulations; monitor how clients conduct themselves (observation of behaviors). Monitor and document clients for signs of medical distress and/or behavioral conduct on an ongoing basis. Provide appropriate support and structure for clients in dealing with their recovery, interact continually with clients. Ensure wake-up and bedtime, escorts residents on shopping trips, recreations, meetings, medical appointments, etc. Enforces program rules at all times. Distributes daily mail to clients and observes confidentiality standards. Records accurate and up-to date reports. Report to Supervisor any discrepancies in client's whereabouts. Responds appropriately to all medical and other emergencies. When assigned to drive Company vehicles, BHT’s are responsible for safe operation and maintenance of vehicles. Conducts search of all client bags when being admitted to the facility. Confiscates and secures any contraband found, and notifies the appropriate Program Director or supervisor on duty in their absence. Randomly inspects all rooms, common areas, and hallways every thirty to sixty minutes.

09/2012 to 08/2013
Counselor Westcare Foundation City, STATE,
• Utilize counseling and psychotherapy to evaluate and treat emotional and mental problems and conditions, whether cognitive, behavioral, or affective.
• Assess need and make decisions regarding the delivery of the appropriate individual, group and family counseling.
• Conduct interviews and make assessments of potential clients to determine need and appropriateness for program participation and referrals.
• Analyze situations and take necessary actions to provide crisis intervention. Interpreting and implementing WestCare procedures regarding crisis intervention as appropriate.
• Provide direct counseling services to clients.
• Monitor and assess client behavior.
• Create Individual Treatment/Service Plans.
• Report to immediate supervisor any unusual incidents that should be brought to the attention of the Program Director, Regional Vice President or regulatory agency.
• Participate in decision to refer clients for ancillary services, i.e., family support groups, continuing care groups, etc.
• Complete documentation required for clinical records and other reports as assigned.
• Attend all interdisciplinary treatment team meetings and establish parameters for discharge planning.
• Ensure that all staff are following WestCare polices and procedures.
• Requires regular and consistent attendance to ensure continuity of counseling services to clients.
• Follow all WestCare policies and procedures.
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation.
• All other duties as assigned.
09/2011 to 09/2012
Mental Health Technician/Americorps Member Americorps - Westcare/Detox Center Community Triage Center City, STATE,
Reviewed all of the assessment information and assign the case to an appropriate clinical staff member for in-depth review. Screened all candidates for suicidal or homicidal thoughts and immediately sends these cases to a licensed professional. The initial triage assessment might involve consulting with the prospective patient's family members or other treatment professionals to determine the person's physical, cognitive or emotional needs. Once a clinician is assigned, I explained the evaluation process, set up appointments for the prospective patients to meet with the assigned counselor and answer any questions of the clients.
07/2008 to 07/2011
Veterans Services Manager United States Veterans Iniatitive Program City, STATE,

Organized and managed outreach projects throughout the Las Vegas Valley. Supervised and supported staff members of non-profit organization with supporting 100-200 veterans in program; scheduling community service assignments, VA medical appointments, reintegration of veterans into healthy social environments, drug-testing, and overall life skill practices. Facilitator of Relapse Prevention, Sobriety Support, Cognitive Behavior Therapy, and 12-Step Groups. Processed intake assessments and screening of clients wanting treatment for mental health or substance abuse services. Counseled veteran clients; as to support, assist, and guide them towards healthier lifestyles. SUPERVISORY: To formalized ideas, plans, and goals for fundraising projects or events. Supervisor for 15 AmeriCorps staff members with client intake screenings, and other client needs regarding independent living, and transitional life skill goals or plans. Mediated 'Conflict Resolution' meetings between veteran residents in program. Documented and maintained data entries of case notes, (computer and hard copy files). Responsible for weekly reports of meetings regarding client's status and their individual progress in treatment. Provided weekly reports to Site Director and Program Manager of overall "Veterans in Program" progress. 

07/2007 to 08/2008
Case Manager/Outreach worker Nevada Partnerships For Homeless Youth City, STATE,

Under the supervision of the Programs Manager, the Homeless Youth Residential Case Manager is responsible for providing case management services to an assigned caseload of clients enrolled in the Independent Living Program (ILP) and Transitional Living Program (TLP). Case management will focus on stabilizing the client upon program entry, ensuring their needs are identified and met as appropriate, advocating for client, linking client to mainstream services, and assisting the client with successfully graduating the program and achieving self-sufficiency. As part of the case management team, the Homeless Youth Residential Case Manager is responsible for the day to day independent living stability of assigned youth in the independent living program. NPHY utilizes a client-centered approach, and case manager will join a team of passionate staff who are committed to ending youth homelessness. This is a full-time, salaried, professional positi

09/2006 to 08/2007
Case Manager/Outreach Coordinator Americorps Program City, STATE,
The AmeriCorps member will interview clients to help determine eligibility for specific insurance programs. Assist clients at completing application for appropriate insurance programs. Determine insurance billing and treatment codes for clients; scheduled interventions. Download specific intervention and billing from client data system in preparation for billing. As an AmeriCorps member, you will serve 900 hours (20 hours/week), receive a living allowance up to $8,100 and a post-service $2,822 Education Award, gain additional training opportunities and have a challenging, rewarding experience serving the community!
Education and Training
Expected in to to
United States Navy - Lakes, Illinois
Expected in to to
AA: Architecture Mathematics Psychology
Hampton University - Hampton, Virginia
Architecture Mathematics Psychology
Expected in to to
AAS: Mental Health/Developmental Disabilities
- ,
Mental Health/Developmental Disabilities Las Vegas, Nevada
Expected in to to
BA: Psychology
University of Nevada Las Vegas - ,
Psychology Senior). *Las Vegas, Nevada
CADC-I (Certified Alcohol, Drug, & Gambling Counselor) 
Additional Information
  • AWARDS/COMMENDATIONS: Senatorial Recognition: Senator, John Ensign - For outstanding service to the homeless in Southern Nevada. Congressional Recognition: Rep. Harry Reid - For dedication to assisting the homeless through the Americorps Program in Las Vegas, Nevada. Congressional Recognition: Rep. Dean Heller - For outstanding and invaluable service to the Las Vegas community as a Site Supervisor for Americorps members. Americorps Member of the Year '2006 - U.S. Veterans Initiative Program, Las Vegas, NV Additional information can be provided if needed.
Activities and Honors

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Resume Overview

School Attended

  • United States Navy
  • Hampton University
  • University of Nevada Las Vegas

Job Titles Held:

  • Behavioral Health Tech./Counselor
  • Counselor
  • Mental Health Technician/Americorps Member
  • Veterans Services Manager
  • Case Manager/Outreach worker
  • Case Manager/Outreach Coordinator


  • AA
  • AAS
  • BA

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